I can´t  update Master collection cs6, because I don´ t have the mail register of the count

Somebody install the cs6 version of master collection, that guy doesn´t work now in the oficce. That´s why I can´t  update or install any software. Only that I have is the serial number, somebody could help me, please

Not sure I understand the problem  CS6 hasn't issued any updates since 2012. 
Nancy O.

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