I can't update me Firmware on jukebox zen extra 4

i connect the player and i open the Firmware file (ZenXtra_PCFW_LA__20_08.exe)an it tells me that the player is not connected, before-hand i have updated and it went good but then i tried update in to ZenXtraP4SAudible_PCFW_LB_2_0_03 and it crashed. Since then, the computer showes that it is not hooked-up and it will not let me update to any file.?alon.

Are you using a windows XP machine?
if so check to make sure that there are no traces of windows media player or windows media player runtime on the XP machine, go to control panel then add/remove programmes and lok for windows media player and windows media player runtime.
remove them, one at a time ( it will go through a rollback to winfdows media player 0) and re-start your p.c after removing each item.

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    <FONT face="Times New Roman" color=#0000ff size=3>Hi everyone.
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    <SPAN class=timetext><SPAN><FONT color=#3300cc>Uptaded on 4/27/05
    <SPAN class=time_text>
    Message Edited by Torstein on 04-28-2005 06:54 AM

    <FONT face=Verdana size=>
    Spetznaz24 wrote:
    <FONT face=Verdana size=>I agree, Creative needs to put the EAX function back and allow for it to be USB MASS Storage Device without drivers,
    <FONT face=Verdana size=>Sergey K.<FONT face=Verdana size=>
    I agree with the EAX Function back, and also the USB MASS Storage Device.dzyl-

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