I can't update my application manager.

I have a one year commitment with Adobe and I can't update my application manager to download another program that I need. How can I solve this problem? Any ideas would be greatly appreciated.

Which operating system are you on? Which program are you trying to download and is it listed in AAM? I ask because Premiere Pro and After Effects only run on 64-bit systems and Lightroom will not run on Windows XP.
If you are on a 64-bit system running Windows 7 or Mac OS X 10.6.8 or greater than here are the steps to re-install AAM.
Run the Adobe Cleaner Tool and remove the Creative Cloud Installer part of the Adobe Application Manager (AAM). I have posted the steps here with screen shots:
Mac OS X: http://forums.adobe.com/message/4726312#4726312#4726312#4726312
Windows: http://forums.adobe.com/message/4726414#4726414#4726414
Then download and install AAM again using this link http://www.adobe.com/applicationmanagerpatch/index.html.
You should then be able to download and install the program you need.

Similar Messages

  • TS1702 I can't update my applications. Always appeared cannot connect to the iTunes store

    I can't update my applications. Always appeared cannot connect to the iTunes store

    I had the same issue all i had to do was go into settings > general > cellular > itunes > ON  then go back to the first settings > iTunes & App Stores > Use Cellular Data > ON
    i had 5 days of trying to fix this with no help from apple, i also dont have wifi at home, but found if i went out could use wifi to access itunes, so went home and played with my phone and YAY FINALLY FIXED!
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    GOODLUCK!

  • I have just re-installed CS6 Master and it would only doewnload 1gb of the 3gb  of updates before it refused to download the remaing 2.2gb because it couldn't update the Application Manager. WHY? It was updating okay before I re-installed it.

    I have just re-installed CS6 Master and it would only doewnload 1gb of the 3gb  of updates before it refused to download the remaing 2.2gb because it couldn't update the Application Manager. WHY? It was updating okay before I re-installed it.
    Further, it sends you top the Analyser which is no longer supported and it sends you to a page for CS6 which refers you back to it at the bottom. THere was no reference to Application Manager in the log file, only Extension, Restart and Font managers.

    Eventually found the patch  on Google Search. Its in CC and includes the CS versions.ApplicationManager8.0_all.exe

  • I am trying to update Adobe Application Manager but get an error code of U44M1P210

    I am trying to update Adobe Application Manager but get an error code of U44M1P210.  I have posted a screen shot of the eror I am getting.  I am not sure what caused this error and I haven't made any software changes or anything recently.

    Nothing wrong. AAM/ AUM is just being a pussy. Run the Creative Suite Cleaner Tool, reinstall your apps, try again. also consider downloading upsdates manualyl from the Download section here on this site.
    Mylenium

  • I changed my Apple account and still can't update my applications

    I changed my apple id and can't update my applications as my old apple ID is still appear once I'm trying to update it

    Your apps are actually tagged with whatever ID you used when you first downloaded them.  That ID will be the only one that can update the app because it is the one that "purchased" the app.  You can always reset the password for the old ID using iforgot.apple.com if needed.
    Free apps can also be deleted and then downloaded using the new ID if you won't lose too much data.  Downloading the app again using the new ID will add the app to the purchase history of your new ID so you can update it using that password from now on.

  • I can not update my applications. It says - "there were problems downloading purchased.."

    I can not update my applications. It says - "there were problems downloading purchased.."

    Hey Kqd6910babies!
    i have an article for you here that can help you troubleshoot this issue with updating your iOS device:
    iOS: Troubleshooting update and restore issues
    http://support.apple.com/kb/ts1275
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • I can't update my applications

    I can't update my applications even though I already put in my Apple ID. What should I do?

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • Can I uninstall Adobe Application Manager without hurting my current Adobe products?

    I tried to download a trial of Muse and the Adboe Application Manager says it is corrupt.
    If I uninstall, will this affect any of my currently "owned" Adobe programs?

    Hi Randi,
    You can certainly uninstall Adobe application manager without affecting any of the Adobe apps however I would advise you to download Adobe creative cloud instead of Application manager.
    Please navigate to https://creative.adobe.com/products/creative-cloud and download the software which will help you to download Muse and other apps.
    Thanks!
    Ankit

  • Error in updating Cloud Application Manager

    Adobe Application Manager begins to launch then each time it seeks to update and fails. The message is: "We've encountered the following issues: The remote server is not responding in a proper manner. Please retry after a few minutes."
    This has been weeks now. Help. I need to get into my work asap.

    Hi Berrytiffany81,
    You can rename OOBE folder to OOBE.old and then download the Adobe creative cloud tool.
    Location of OOBE
    In Windows
    C:\Program Files (x86)\Common Files\Adobe\OOBE
    and
    C:\Users\[User Name]\AppData\Local\Adobe\OOBE
    In Mac
    Macintosh HD/computer/Library/Application Support/Adobe/OOBE
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    Thanks
    Kapil

  • Trying to update the application manager in adobe photoshop cs6

    " I get this message in the log file.
    " Adobe Application Manager There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204 "
    So far I have tried most of the suggestions but without luck. I would like to find out if there is another way to
    download the "Application manager"
    I have installed Photoshop 6 from my disk and downloaded and installed the update to ver 13.0.1 x 64 without any glitches
    and all works well.
    I am using "Windows 10 pro Technical Preview" 

    Have you tried to start the bridge CS6  then open Photoshop CS6 try to use the mini bridge.
    I have a problem on windows too.  Sometimes when I open CS6 version 13.1.2 and try to use the mini bridge Its panels has a message Bridge must be running and there is a launch bridge button. When I use that button Bridge  gets launched but may hangs before displaying its application window or anything in the mini bridge panel.  I can terminate the bridge when this happens with windows task manager and start the bridge. After doing that the mini bridge launch button became a reconnect button using it mini bridge then work.
    I can also start Bridge CS6 before  Photoshop CS6 and mini bridge works as soon as Photoshop is up and running.

  • Disable auto-updates/Adobe Application Manager

    there is no forum for this - I use Illustrator and Photoshop CS6 non-CC on macbook pro running 10.8.5 or 10.9.2. I would like to not have AAM search for updates in the background, but initiate the **search** for updates manually. The reason is that I live a bit off the grid and pay quite a lot per minute, and AAM kept the internet connection open the whole night, even though the browser said it was closed.
    I only found instructions for CS5:
    http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html
    does this work for CS6 the same way? I am by no means a system admin but I can replace this AdobeUpdaterPrefs.dat file. (and keep the original else where)
    thanks.
    edit: why on earth does adobe insist on displaying my real name in a public forum, when it even asks me to make a screen name first. There is no forum for this either, I guess.

    ... adobe insist on displaying my real name in a public forum...
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  • Updating Adobe Application Manager updates fail!

    Since i updated the Adobe Application Manager to version 6.2.112.0 i experience failures when updating programms!! Everytime i get these kind of messages:
    Photoshop 13.0.1-update voor Photoshop CS6 en Photoshop CS6 Extended
    Update is niet van toepassing. Foutcode: U44M1P28
    Adobe Media Encoder CS6 6.0.2-update
    Update is niet van toepassing. Foutcode: U44M1P28
    Adobe InDesign CS6 8.0.1-update
    Update is niet van toepassing. Foutcode: U44M1P28
    DPS Desktop Tools CS6 2.04.2-update
    Update is niet van toepassing. Foutcode: U44M1P28
    Adobe Premiere Pro CS6 6.0.2 Update
    Update is niet van toepassing. Foutcode: U44M1P28
    Update 2 van Flash Pro CS6
    Update is niet van toepassing. Foutcode: U44M1P28
    Adobe Bridge CS6 5.0.1-update
    Update is niet van toepassing. Foutcode: U44M1P28
    DW CS6 12.1 Creative Cloud
    Update is niet van toepassing. Foutcode: U44M1P28
    What can i do to solve this problem?

    According to the log, there's 26 errors. From what I can figure, it's the same number on all of them. But not sure. You say you don't want any attachments here, so I guess there's no other way than posting the transcript righ here. Sorru for that...
    -------------------------------------- Summary --------------------------------------
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |  - 0 fatal error(s), 26 error(s)
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | OSX version: 10.8.2 
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 AE English Language Pack_13.1.2_AdobePhotoshop13-en_AE 13.1.2.0 {08599928-4B3D-40E5-91A9-FBDB79F026E3} requires a parent with following specification:
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 AE English Language Pack_AdobePhotoshop13-en_AE
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Turkish Language Pack_13.1.2_AdobePhotoshop13-tr_TR 13.1.2.0 {0C97B32E-6977-42BE-A8B6-4290B268694F} requires a parent with following specification:
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Turkish Language Pack_AdobePhotoshop13-tr_TR
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Finnish Language Pack_13.1.2_AdobePhotoshop13-fi_FI 13.1.2.0 {11529BB2-CA02-49C8-AA95-10AD42AE8DF7} requires a parent with following specification:
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Finnish Language Pack_AdobePhotoshop13-fi_FI
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Korean Language Pack_13.1.2_AdobePhotoshop13-ko_KR 13.1.2.0 {1F094134-D10F-43D2-A7E5-CF45C0D26968} requires a parent with following specification:
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Korean Language Pack_AdobePhotoshop13-ko_KR
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Russian Language Pack_13.1.2_AdobePhotoshop13-ru_RU 13.1.2.0 {3BA0C10C-75B9-4095-B511-B53E5C41C295} requires a parent with following specification:
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Russian Language Pack_AdobePhotoshop13-ru_RU
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Czech Language Pack_13.1.2_AdobePhotoshop13-cs_CZ 13.1.2.0 {435DEAC1-A812-4B03-96AE-AB6EA5B63CDE} requires a parent with following specification:
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Czech Language Pack_AdobePhotoshop13-cs_CZ
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Brazilian Portugese Language Pack_13.1.2_AdobePhotoshop13-pt_BR 13.1.2.0 {4392112C-36F7-410F-A6B0-C711A36021A3} requires a parent with following specification:
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Brazilian Portugese Language Pack_AdobePhotoshop13-pt_BR
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Norwegian Language Pack_13.1.2_AdobePhotoshop13-nb_NO 13.1.2.0 {50618DC4-290B-40E5-9C98-32D0C06D64F3} requires a parent with following specification:
    02/11/13 17:19:18:251 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Norwegian Language Pack_AdobePhotoshop13-nb_NO
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Ukrainian Language Pack_13.1.2_AdobePhotoshop13-uk_UA 13.1.2.0 {7280899C-D15A-43ED-8188-4284EAA8D618} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Ukrainian Language Pack_AdobePhotoshop13-uk_UA
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 German Language Pack_13.1.2_AdobePhotoshop13-de_DE 13.1.2.0 {83753042-07F9-441A-ADF9-A7C3B2E322D8} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 German Language Pack_AdobePhotoshop13-de_DE
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Chinese Language Pack_13.1.2_AdobePhotoshop13-zh_CN 13.1.2.0 {875BE132-FCC8-49F5-90D6-C8525CB843E3} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Chinese Language Pack_AdobePhotoshop13-zh_CN
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Spanish Language Pack_13.1.2_AdobePhotoshop13-es_ES 13.1.2.0 {8AA226A5-AAEB-4C68-8658-5AD47759E2B2} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Spanish Language Pack_AdobePhotoshop13-es_ES
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Danish Language Pack_13.1.2_AdobePhotoshop13-da_DK 13.1.2.0 {964E13FD-3E6C-446A-BDE4-ECFE04DD509B} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Danish Language Pack_AdobePhotoshop13-da_DK
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 MA French Language Pack_13.1.2_AdobePhotoshop13-fr_MA 13.1.2.0 {9D5D6D1A-A242-4612-B254-9CB5B2BCDF1E} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 MA French Language Pack_AdobePhotoshop13-fr_MA
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Polish Language Pack_13.1.2_AdobePhotoshop13-pl_PL 13.1.2.0 {A5C995B0-2D65-4B93-ADF0-8C858BDC94A5} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Polish Language Pack_AdobePhotoshop13-pl_PL
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 North American Spanish Language Pack_13.1.2_AdobePhotoshop13-es_MX 13.1.2.0 {A75965AC-A4D7-43A6-A93C-0004C4E6FDE1} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 North American Spanish Language Pack_AdobePhotoshop13-es_MX
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 IL English Language Pack_13.1.2_AdobePhotoshop13-en_IL 13.1.2.0 {C5DC9C11-6A66-4E6A-9945-5A15033F71C2} requires a parent with following specification:
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 IL English Language Pack_AdobePhotoshop13-en_IL
    02/11/13 17:19:18:252 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Japanese Language Pack_13.1.2_AdobePhotoshop13-ja_JP 13.1.2.0 {C9E143AD-BB1D-4B02-B501-288B652D1FC4} requires a parent with following specification:
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Japanese Language Pack_AdobePhotoshop13-ja_JP
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Italian Language Pack_13.1.2_AdobePhotoshop13-it_IT 13.1.2.0 {D1757F68-0594-4696-A066-002BF6F9EC7D} requires a parent with following specification:
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Italian Language Pack_AdobePhotoshop13-it_IT
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Hungarian Language Pack_13.1.2_AdobePhotoshop13-hu_HU 13.1.2.0 {E22B1847-FBD4-455D-8E99-58CE6187F4BD} requires a parent with following specification:
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Hungarian Language Pack_AdobePhotoshop13-hu_HU
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 International English Language Pack_13.1.2_AdobePhotoshop13-en_GB 13.1.2.0 {E554584D-11FD-44EF-AD36-5B7525BC414D} requires a parent with following specification:
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Chinese (traditional) Language Pack_13.1.2_AdobePhotoshop13-zh_TW 13.1.2.0 {E673F57E-1D23-4072-B1BA-FEC634FC4810} requires a parent with following specification:
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Chinese (traditional) Language Pack_AdobePhotoshop13-zh_TW
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 French Language Pack_13.1.2_AdobePhotoshop13-fr_FR 13.1.2.0 {F309136D-1209-4CD2-AC9B-D00DBAC659E3} requires a parent with following specification:
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Dutch Language Pack_13.1.2_AdobePhotoshop13-nl_NL 13.1.2.0 {F6EC4C1A-EB1D-42D7-B8FB-6860AA386D46} requires a parent with following specification:
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Dutch Language Pack_AdobePhotoshop13-nl_NL
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Canadian French Language Pack_13.1.2_AdobePhotoshop13-fr_CA 13.1.2.0 {F71F7717-9840-4E85-AC46-29DB29313A88} requires a parent with following specification:
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           Family: Photoshop
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           ProductName: Adobe Photoshop CS6 Canadian French Language Pack_AdobePhotoshop13-fr_CA
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           MinVersion: 0.0.0.0
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This parent relationship is not satisfied, because this payload is not present in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |           This payload will be ignored in this session.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Extensions/FastCore.plugin/Contents/CodeResources"(Seq 2)
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 |
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | Please search the above error string(s) to find when the error occurred.
    02/11/13 17:19:18:253 | [INFO] |  | OOBE | DE |  |  |  | 431881 | These errors resulted in installer Exit Code mentioned below.
    02/11/13 17:19:18:254 | [INFO] |  | OOBE | DE |  |  |  | 431881 | -------------------------------------------------------------------------------------
    02/11/13 17:19:18:254 | [INFO] |  | OOBE | DE |  |  |  | 431881 |
    02/11/13 17:19:18:254 | [INFO] |  | OOBE | DE |  |  |  | 431881 | Exit Code: 7 - Unable to complete Silent workflow.
    02/11/13 17:19:18:254 | [INFO] |  | OOBE | DE |  |  |  | 431881 | Please see specific errors for troubleshooting. For example, ERROR: DS015, DW023 ...
    02/11/13 17:19:18:254 | [INFO] |  | OOBE | DE |  |  |  | 431881 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/11/13 17:19:18:254 | [INFO] |  | OOBE | DE |  |  |  | 431881 | END - Installer Session
    02/11/13 17:19:18:254 | [INFO] |  | OOBE | DE |  |  |  | 431881 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/11/13 21:21:29:716 | [INFO] |  | OOBE | DE |  |  |  | 492878 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/11/13 21:21:29:716 | [INFO] |  | OOBE | DE |  |  |  | 492878 | Visit http://www.adobe.com/go/loganalyzer/ for more information
    02/11/13 21:21:29:716 | [INFO] |  | OOBE | DE |  |  |  | 492878 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/11/13 21:21:29:716 | [INFO] |  | OOBE | DE |  |  |  | 492878 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/11/13 21:21:29:716 | [INFO] |  | OOBE | DE |  |  |  | 492878 | START - Installer Session
    02/11/13 21:21:29:716 | [INFO] |  | OOBE | DE |  |  |  | 492878 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    02/11/13 21:21:29:716 | [INFO] |  | OOBE | DE |  |  |  | 492878 | RIBS version: 7.0.0.91
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | OSX version: 10.8.2 
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | ::START TIMER:: [Total Timer]
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | CHECK: Single instance running
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | CHECK : Credentials
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | Load Deployment File
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | deploymentFile option not given
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | CHECK : Another Native OS installer already running
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | Create Required Folders
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | Assuming install mode
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | Looking up install source path
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | Sync Media DB ...
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | ::START TIMER:: [Sync Media DB]
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | Pre check media db sync
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | End of Pre check media db sync. Exit code: 0
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | :: END TIMER :: [Sync Media DB] took 620 milliseconds (0.62 seconds)
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | Ready to initialize session to start with ...
    02/11/13 21:21:29:720 | [INFO] |  | OOBE | DE |  |  |  | 492878 | ::START TIMER:: [CreatePayloadSession]

  • Identify which updates Adobe Application Manager refers to.

    Windows 7 64 bit, CS6.
    I seem to have the common problem of Adobe Application Manager pop-ups.
    It just tells me there are updates to be had, not which ones.  Then the Manager does not work (gets as far as 'checking', then freezes on the buffering sign.)
    There seem to be so many problems with this application that I cannot wade through the complications and lack of clarity as to what is CS6, what CC etc.
    I am happy to download updates manually (although the AAM still tries to load at times, then.)
    However, I need to know what it thinks needs updating.
    Is there some way to find out what needs updating?
    Or is it just totally faulty and there is nothing really to update?
    (I have found no Set-up.exe in Windows Vista/7: \Users\[username]\Local\AppData\Adobe\AAMUpdater\1.0\  but can't find which, if any, of the correction downloads is appropriate.)
    Thanks

    Well, sort of good.  Also bad.
    Having downloaded and installed the patch you suggested (despite its emphasis on the Cloud) my AAM did come to life and try to install.
    Photoshop remains 13.0.1.
    Camera Raw  is 8.8.0.397 - which, I assume, is DNG converter; the same thing?
    Extension Manager is 6.0.8.28
    If I try to check again, through Photoshop, the Application Manager shouts at me that everything is up-to-date and I checked it less than a minute ago.  (Not true - it's lying.)
    If I try to launch the Application manager on its own it tells me "Adobe Creative Cloud is needed to resolve this problem.  However it is missing or damaged. please download and install a new copy of Creative Cloud...etc."  Then it links to the relevant CC download.
    i.e. it was, as suspected, a Creative Cloud patch when I have no Creative Cloud.
    So what now?
    Hope to roll back (if that will work) and try a CS6 version? Where?

  • Can't find Adobe Application Manager

    I've just updated Adobe Apllication Manager from the Adobe web site, but I can't find it as an application on  my Mac. Where does it reside? And if it's no longer used for CC, as a subscriber to Creative Cloud for the past 8 months, how do I update the various inistalled Adobe apps. Thanks. ~Bond
    2011 Mac mini, 8 mb RAM, OS 10.8.4

    I've already got them all installed from CC-CS6. The application manager was the tool I used to upgrade in the past, but I can't find it! Thanks.
    E. Bond Francisco, President
    Marin Golden Gate Barbershop Chorus
    Plateau A Champions &
    Most Improved Chorus
    Nor Cal West Division
    Far Western District
    Barbershop Harmony Society
    On Thu, Jun 20, 2013 at 2:05 PM, Abhijit Kr. <[email protected]

  • Can't open Adobe Application Manager with Maverick installed

    Ever since I installed Maverick on my Mac when I try to access my Adobe Application Manager to intall any updates I just get the spinning wheel and it never opens. Anyone know what can be done?

    Hi Urbander,
    Welcome to the Community!
    Which software's version have you installed on Mavericks?
    If internet and firewall isn't blocking then this might be becase of Creative cloud files, please try the steps metioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launchin g-cc.html and see if it works.
    -Ankit

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