I can't update my apps....it has my old email address and I don't remember the pw

I can't update my apps....using an old email address and i can't remember the old password

You can try resetting the password here: https://iforgot.apple.com/

Similar Messages

Why when I try to update certain app it require an old email address and password I have not used for years and I do I get to update them on my new details

Why when I try to update certain app it require an old email address and password I have not used for years and I do I get to update them on my new details

Apps are tied to the Apple ID that was used to purchase them and you will always need to use that ID and password in order to update them.
Saying that you do get to update them on your new details makes no sense at all.

HT5925 I have an iCloud email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete it and replace it with my new iPad email? ! Help..

I have an iCloud email and Yahoo email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete and replace it with my new iPad email? ! Help..

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

HT2204 I have changed my email address which i have successfully done on my laptop, however when I connect my iphone it still has my old email address and of will not acceprt either my old password or new password.Do I have to unistall itunes and reinstal

I have changed my email address which I sucesfully did on my laptop,however when I connect my iphone it still has my old email address and will not accept either my old or new password.Do I have to uninstall and reinstall again.Please help.Any suggestions.Regards Mark

Settings > Store > Sign out.
Sign in with the new credentials.

HT204053 How do I delete an iCloud ID that has an old email address and I can't remember the password?

How do I delete and iCloud account that has a former email address and I can't remember the password. All attempts to recover the password have failed!!

Hello there, Gary7023.
The following Knowledge Base article made prove useful for you with the issue you're having:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I recently had to change my email address for the Apple ID and now when the App store comes up it still asks has my old email address and no password will work. What should I taccepts it all fine as does facetime. Help?

I recently changed my email address for the Apple Id and it was accepted but now when the App store comes up it still shows my old email address and no password will work. iCloud and Facetime are fine. Don't know why it stays there or how to alter it.

1. Sign out of old ID
2. Sign in with new ID
Settings>AppStore>Apple ID

My iPhone 5 has my old email address and password in it, I updated both online, but my phone will not recognize and therefore has now locked me out of my photo stream. how do I change my iCloud email on my phone???

Please help.
iCloud on my iPhone still has my old email in it with no option to update it. I have no access to the old email. I updated my email and password online via my macbook, but my phone will not recognize either! It keeps popping up a screen for me to enter my password, but it says it's incorrect.
How do I fix this on my phone?????
I can't fix it online because my iCloud online (although working) does not recognize either of my devices because they need updated….which I'm not able to do due to storage issues.
I just want my phone to recognize the new email and password!!
I have no idea what I'm doing but I'm about to throw this phone across the room.
thanks!

Welcome to the Apple community.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23
You should still be able to log into an old email account, even if you haven't used it for some time, very few providers delete email accounts.

After transferring all info from the 3G to 4 I cannot update my applications--It has my old email listed and not my new email and it will not let me update--How do I do this- I cannot get any new downloads. Can you help me?

I cannot update my update my apps that were transferred to the I-4 nor can I purchase any items because it show my old email ([email protected] ) as my user name and I do not know how to change it to my new address [email protected] .Please advise!

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

HT5312 I changed my email address and apple is ok wih it but iCloud still has my old email address and is not recognising either my original password or my new password. How can I get my iCloud account email address corrected and also get my new password

Hi
I changed email addresses but iCloud sill has my previous address registered. It also is not recognising either my original password or my new password. How can I get my new email address into the iCloud system, and also lodge a new password with them?
I'm using an ipad and all else is ok but not icloud.

Welcome to the Apple community Ross.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

HT1918 Apple has an old email address and my new email address. The first one which is charter cannot be deleted on the game center or icloud. I want only my new att email address to be my Apple ID. Why does Apple not correct all the areas with old emai

How do I get rid of my old charter email address on the game center app and icloud. It is messing things up when I go to sign in with my new Apple ID using Att? I am continually asked to update my password!!

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

I have a new email address and changed everything except on iCloud. How can I change to the new email address. I don't remember the password on the iCloud

HHow toi change. Email address with iCloud. I CHANGED WITH EVEYTHING ELSE APPLE. Can you help?

Go to icloud.com and click Forgot ID or Password?

ICloud has my old email address and will not let me turn off "find my iphone".

I am in the process of restoring my Iphone, but in order to do that I have to turn off "Find My iPhone." the ICloud email is old and I dont have the password to access it anymore. I use a new email. How do I turn off Find My iPhone and restore the phone?

iCloud: Change your iCloud password

I have just inherited my husbands iPhone 4s but when i try to use updates it is showing me a old email address we had for iTunes store i do not remember the password and when i try to change password it goes to my new address with iTunes store

I have just taken over my husbands iphone 4s but when trying to download updates on Twitter, Facebook, etc. it says to sign into itunes store with a old email address that I no longer remember the password to. I have changed my email with the itunes store and have a new password but how do i get rid of the old email address. Many Thanks

When you say 'changed my email with the itunes store and have a new password' do you mean that you've changed the email address on that old account, or are you referring to a different account ?
If you've updated the old account then try logging out of the account on the phone by tapping on the id at the bottom of the Featured tab in the App Store app and then log back in with the updated version.
If they are different accounts then all apps (and other content from the store) are tied to the account that downloaded them, so only that account will be able to download updates to them. For apps like Twitter and Facebook you could delete them from the phone and redownload them via your account so that they are linked to that instead.
If there are apps that have content in them, and you can't copy that content off (so that you can delete the app, buy/download it on your account, and copy the content back), then you will need the password to the old account to be able to update them. You should be able to get it reset via http://iforgot.apple.com

HT2968 I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

Hi AlphaCentori,
If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden

Cannot update apps. It keeps asking for an old email address and password and I can't seem to get rid of it.

I have everything running fine on my laptop with my new email address and password, but after using the sync feature, it still won't update the old apps on my iPad without using the old email.

That is how it is supposed to work. Apps and purchased content are always tied to the Apple ID that you bought it with. You will have to continue to use the old ID and password in order to update those apps.
You can sign in and out of the accounts in Settings>Store>Apple ID as needed.

I can't update my apps....it has my old email address and I don't remember the pw

Similar Messages

Maybe you are looking for