I can't update my iPhone's software
I tried to update my iPhone4's OS to 4.3.2, but get the following error message:
iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.
What should I do?
Thanks!
Orit wrote:
What should I do?
Box it up and send it to someone that is capable of reading and comprehending the on-screen instructions.
Just a thought, but as gdgmacguy suggested, I'd start with the obvious and delete the backup, then try again.
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HT1414 Can I update my iPhone 4 software from ipad2
This is totally dumb but my MacBook has ran out of memory and I am terrified of deleting something irreplaceable so I need to know if there is another way to update the software on my iPhone4. Any help would be gratefully received.
Sorry, but no. Time to CAREFULLY clean up your MacBook.
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I have tried a zillion times to update itunes to 10.5.2 but it won't work. Under the "About iTunes" section it says that I'm still using itunes 10.4. What I'm really trying to do is update my iphone 4 software but itunes says I can't do that without first updating the itunes software, which it won't let me do. Anyone know how to fix this? Much appreicated.
Look at the system preferences for iTunes 10.5.3. Are you running 10.5.x (Leopard) or later? If you are then please repost in the iTunes for Mac forum.
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Firstly, I can't open iPhoto on my macbook as of a few days and could it have anything to do with a problem I have updating my iPhone's software as I've downloaded extra iCloud storage but I still can't get the iPhone to recognise the space for software
No. With the amount of information you've provided it's impossible to offer a potential solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:
what version of iPhoto are you using?
what system version are you running?
what do you see when iPhoto opens?
what fixes have you tried?
where is your library located?
did you apply any updates or upgrades just prior to the problem occurring?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?
For the iPhone issue ask in the iPhone forum.
OT -
- i updated my iphone 4 software on my other itunes library that is on my other user account on my laptop. my ringtones are not on my phone now but i see them in my library, but my phone is not synced to that library. how can i get my ringtones back without having to sync my phone to the library where my ringtones are and possibly lose everything on my phone ?
From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
Hope this helps! -
I tried to update my iphone 3gs from ios 5 to 6 but because of software crash and while restoring with ios 6 it is not activated. Now I degrade it in ios 4 and can not use any app. How can I update this iphone?
Downgrading the iOS is not supported, and likely has caused the problems you are experiencing.
You'll need to go elsewhere for support. -
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Why can't you update your computer operating system ("desktop software")? What software would that be?
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I cant find software update in my iphone 3GS. How can i update my iphone to ios6? Please guide me on this
Connect iPhone to syncing computer.
Start iTunes on computer.
If there is an update available, it will prompt you. -
i've updated my iphone 3gs software to the latest version of ios and now my device does not activate. i've searched for help here and it still doesn't work...is there anything else i can do, or i have to take the device back to the store?
Where did you buy this iPhone and how did you unlock it?
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How can I update my iPhone 4 to iOS 6 without deleting all of my data.
I have not updated my iPhone's software since I bought it in the summer of 2011, so I would like to do so in order to access new features and new apps. The computer on which I had all of my files backed up broke and I am unable to remove any of my files from its hard drive. I know that I can transfer purchases to a new computer and sync it that way, but I have many non-purchased songs from CD's and such, as well as photos, that I don't want to lose. I'd rather have old software than have all of my stuff deleted, so is there a way to pull my nonpurchased items from my iPhone to iTunes or is there nothing I can do?
Thank you so much for your help!This will help, even though it isn't exactly the same as your situation: Syncing to a "New" Computer or replacing a "crashed" Hard Drive
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I am having difficulty in updating my iphone 3GS software from version 4.1 to version 5.1. I tried using my phone but cannot find the update software button even when I have gone through the right process by tapping SETTING, then GENERAL, yet could not find Update Software button. I mean the update Software button is not seen there.
I tried using itunes, yet no way. Each time I connect my iphone to my laptop itunes software comes up automatically and alerts me that a newer version of software for my iphone is available, It usually gives me the option of Download & Install or Download Only. Whichever of the option I click a message will always appear telling me that the iphone update server could not be contacted, then asking me to make sure that my network settings are correct and active or try again latter. Sometimes, when click on the Update button on my itune software. It will display an error has occured.
I have even tried to Restore iphone from itunes, yet the problem keep repeating itself.
Can anyone help me?Dear Tim,
I saw your message. Below are the problems:
Whenever I connect my iphone 3GS to my PC through a USB. My itunes software comes up automatically.
1. After that a message appears from the itunes that states that 'itunes could not connect to the itunes store, an unknown error cccured (306).
2. After the above, an alert message comes up which states that A new iphone software version 5.1 is availlable for my iphone. It then states would you like to download it and update your iphone now? With the options buttons as Cancel or Download and Update or Download Only. Whenever I clicked on Download and Update or Download Only, the next message that comes up is that The iphone Software Update Server Could not be Contacted and suggest make sure your network setting are correct and active or try again later.
The above is the challenges I am facing now. -
i can't update my iPhone 5c to the update os 8. I don't have a wi fi connection. Anyone know how I can update my phone to the new 8 and connect to wi fi or use my cellular data to update it plz and thank u
Hello, Chryslers6.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to update your iPhone 5c via the over-the-air option. You will need to be connected to power and a Wi-Fi source to use this option. You should be able to do this while being connected to any Wi-Fi network. You also have the option to update via iTunes. The article below will walk you through the process of updating your iPhone.
Update the iOS software on your iPhone, iPad, and iPod touch
Cheers,
Jason H. -
I can't update my iphone because a message pops up that says "You cannot use the application itunes with this mac os x." I went to software updates and it said they were all complete.
You are running an ancient OSX on your Mac. Since you didn't share what Mac model and model information with us, we cannot tell you if you are able to upgrade or not. You need OSX 10.6.8 at a minimum to run iTunes 11.2
Cheers,
GB -
I can't update my iphone 4s to ios 5.1 through my iphone
i can't update my iphone 4s to ios 5.1 through my iphone, its state that try again i do'nt know why please help me!
***ATTENTION EVERYONE!!!!!
Here are detailed step by step instructions, for these who are not exactly super tech savvy. :-)
Adjusting you DNS settings work like a charm!
Google Public DNS IP addresses
The Google Public DNS IP addresses (IPv4) are as follows:
8.8.8.8
8.8.4.4
So do this on your IOS iDevice:
-Go to settings,
-Then to Wi-Fi,
-(Find the network your connected to) touch the blue arrow all the way on the right of the Network WiFi Name,
-Go down to DNS (you will most likey see something like for example: 192.168.254.254, 192.168.1.1) in that field,
-Totally delete everything in that DNS field,
-Replace the pervious address with exactly this: 8.8.8.8, 8.8.4.4
-You are all done, just exit out.
Then just retry to check for updates and all will go smooth, the problem is - I think some ISP's have got certain Apple servers address blocked, or Apple's software servers are not registered correctly to point to the right physical location your IOS iDevice is trying to get the update from, when on certain ISP's networks. For one I am on Windstream, and it appears they have some kind of problem either blocking or not routing the IP correctly.
Thank you so much for the instructions
Worked like a charm, once again thank you..
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