I can't update my iPod to 6.1.3, when I tried to update on my iPod it said 'an error has occurred'

Can someone suggest a solution as to how I can solve this problem?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Connect to your computer and update via iTunes

Similar Messages

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    After I tried to update my iPod 4 to iOS 5, my screen turned to the USB cord pointing to the iTunes symbol. When I try to restore it, it says that the 3014 error has occured. I went to check for support on iTunes and I did download the latest version of iTunes (11.1.1). I tried to restore it again and the same error occured. I dont understand half of the instructions for the resolution of the 3014 error code so I did the instructions that I understood and nothing has changed. Please tell me how I can fix it.

    Just what do you not understand?
    Did you try:
    Try to restore from another known-good computer and network.
    Error 3014
    This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Admin gets the following message while trying to update software: None of the selected updates could be saved. A network error has occurred. Check your Internet connection, and then try again. Any suggestions?

    I'm the Adnin. just recently I tried to update system software (Lion OS). The following message was returned. None of the selected updates could be saved. A network error has occurred. Check your Internet connection, and then try again. but I have internet access )email, Safari, etc.). Any idea of what is happenening?

    The error may be at Apple's end rather than yours. It could also be due to corrupted files on your computer. Try deleting the following:
    /Home/Library/Preferences/com.apple.SoftwareUpdate.plist
    /Home/Library/Caches/com.apple.SoftwareUpdate/
    /Library/Preferences/com.apple.SoftwareUpdate.plist
    Restart your computer.

  • Since this morning when I try Software Updates and then Updates, I get a consistent message - An Error has occurred, The operation couldn't be completed. (NSURLErrorDomain error - 1012). Is this a server error and what do I do next?

    Since this morning when I try Software Updates and then Updates, I get a consistent message - An Error has occurred, The operation couldn't be completed. (NSURLErrorDomain error - 1012). Is this a server error and what do I do next?
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    Wait until Apple fixes this server issue.
    Best.

  • HT4623 I am trying to update my i-phone 4 with IOS 7.1.1 it has twice got 400mB in to the 1.3GB update and then dropped out with an "error has occured" message.....any ideas?

    I-phone 4........I am being auto-prompted to update my IOS from 7.1 to 7.1.1. Each time I try to do that on i-tunes it gets to about 400Mb of the 1.3Mb file and then drops out with an "error has occured" message. I have 5Gb free space on the phone. I have tried to do that wirelessly also and it says "an error has occured while checking for a software update"........does anyone have any ideas?....thanx

    Dear Jody..jone5
    Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
    Goodluck
    Atousa

  • Ipod say "an unknown error has occurred"

    I try to download new apps today
    and then i got this message "an unknown error has occurred"
    I turn my ipod off, but still have same problem.
    I don't know what to do, anyone can slove this?
    thank,

    I change the payment card and now it work for (error 5200)

  • When i try to reset my ipod it says an error has occured (28)

    can some one tell me how to fix this problem and also my ipod touch wont turn on some times i have to hit the home button and the on button at the same time to turn it on other wise it wont turn on ?

    Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
    Above from:
    http://support.apple.com/kb/TS3694#error28

  • HT4623 My iPhone 5 is in 7.0.4 and cant update to 7.1 It says "an error has occurred while checking for software update".

    Help. Cant update. Have rebooted. Switch my device off. Still this error occurred. Even tried on different wifi connections., home work, public ones.

    Update it by connecting to iTunes on the computer you sync with. The OTA update is not working for you. I had to update mine via my computer as well. I tried an OTA update twice, but both times failed. This is a fairly robust update, so even using the computer takes awhile to do.
    Cheers,
    GB

  • An error has occurred while updating article layouts. The InDesign file for the layout cannot be...

    When trying to complete the tutorial for indesign I get the following error when trying to add an article to my folio:
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    I am able to create the folio then I click into articles. My document "WiFi_v.indd" is open when clicking add article, but I keep getting this error message.
    I am using the following versions of the software (Should be the latest).
    - Folio Builder (Downloaded version Version 1.1.8.0)
    reported version:
    11.4.3.20111129_m672305 7.5.5.17
    Adobe In Design 7.5.2 CS 5.5
    Also tried reinstalling the plugins (uninstall + install)

    If you're on Mac OS with the OS in another language than english the "User" folder might contain a non english character and causing problems.
    I e in Sweden the Mac OS user-folder is called "Användare". When attempting uploading articles from a file locaded anywere this "Användare" is in the file path the Folio producer says Error finding InDesign layout, due to -what i think is-the "ä" in Användare. If you still want to work local you can place the InDesign files directly into the Macintosh HD. In this case the User folder is not used.
    BR
    Henrik

  • "An error has occurred" When searching for updates...

    When Mac App Store application is searching for updates, I get the following errow:
    "An error has occured
    The operation couldn’t be completed.
    (NSURLErrorDomain error -1012.)"
    Anyone familiar with this? Has been occuring for the past week or so. Running Mavericks 10.9.1 and trying to update:(
    Thanks in advance for any help;)

    Found the issue resolution after I posted... funny searching for the error wouldn't find associated discussions. But searching based on my tags did;)
    Thanks MQtx!!!!
    https://discussions.apple.com/thread/5829770

  • HT1338 When I try to update my apps they say an error has occurred?

    When I try to update my apps. They say an error has occurred?

    Because" an error has been found and all contents will be lost".

  • TS1474 What do I do when it says " an unknown error has occured with this number after (13019) while im trying to sync the iPod touch?

    What do I do when this message pops up while trying to sync my iPod touch "An unkwon error has occured" followed by this number in parenthesis (13019)?

    Type "13019" into the search bar at the top of this page by Support and read the resulting help articles.

  • Ipod cannot be updated, an unknown error has occurred. (-48)

    I'm at the end of my tether right now. I updated iTunes to the newest version, then updated my iPod. Now I'm getting the error message "Ipod cannot be updated, an unknown error has occurred. (-48)". I've searched the site and other forums and I can't find anyone with that same message who can help me. I've tried installing an older version of iTunes but I can't use it because my iPod has been updated to work with the newest one. I've uninstalled and reinstalled iTunes, nothing helped.
    So my questions are:
    1) Any way I can uninstall the update I did for my iPod? That is, so it is compatible with older versions again.
    2) What could be causing this message?
    3) Is there an e-mail address for apple, who seem wholly uninterested in what happens with their product once the £235 has been paid for it?
    Any help is appreciated.

    Interesting, that error code doesn't seem to appear on the iPod support pages. Since it's saying "The iPod cannot be updated" it sounds like it's indicating there's a problem with the iPod... although with "unknown error" it's hard to say for sure. My recommendation would be that you try restoring your iPod, and then giving it another go. If you're uncertain about the restore process, take a look at this article, it should answer your questions.
    http://docs.info.apple.com/article.html?artnum=60983
    Once you restore it, try updating it again in iTunes. If you have any more problems or questions, feel free to reply, and I'll see what I can do to help.
    Best wishes!
    CG

  • HT2292 gnature can't can't update new version of itunes due to error message saying invalid siupdate new version of itunes due to error messagecan't update new version of itunes due to error message saying invalid si saying invalid si

    can't update new version of itunes due to error message saying invalid si

    That suggests that the installer is getting damaged during the download.
    I'd first try downloading an installer from the Apple website using a different web browser:
    http://www.apple.com/itunes/download/
    If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

  • Safari won't load and I can't update my software, ie., I get an error message.  What can I do to fix this?

    Safari won't load and I can't update my software, ie., I get an error message.  What can I do to fix this?

    You can't install Safari 3 on your 10.3.9 OS.
    You must use the DVD installer to re-install the older version of Safari found on it.
    You can update your operating system buy purchasing Tiger (10.4) and get a more modern version of Safari.

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