I can't update my Sony Xperia M

Hi ,
this morning I downloaded the software update for my computer and I connected it to my phone. When I got to the update part it told me that ' unable to install software update components on your computer. And the error was (0x803d0020) 
Please can you come back to me as soon as possible as I need to get the software update!

It sounds like the required component may be blocked by your computer or connection. Try temporarily disabling your firewall and/or anti virus software and try running the update again.
See this topic for more info.
http://talk.sonymobile.com/t5/FAQ/The-software-update-collection-topic/m-p/348066#U348066
 - Community Manager Sony Xperia Support Forum
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If you want to get in touch with the local support team for your country please visit our contact page.

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