I can't update payment info

This is the second time I ask you about this question. The last time I ask this question on the phone.
Why I can't see the "edit Payment Info" in my Adobe Creative Cloud account?
My credit card has problem and I want to update it to the new one. But the menu on the setting screen still gone.
My adobe account will be cancel my membership in 2 days and I can't do anything for now.
Please call me back +66850354544 or give me a email that I can contact you

Hi Jirawat Harnsiriwatanakit,
You can contact us regarding this issue following the below mentioned link -
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps
Thanks
Garima

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I am trying to purchase a tv series pass using new Apple tv and tv monitor. It is requesting that I put payment info into my "Computer" which has already been done and in use for quite awhile and on a ,onthly basis. I don't understand how to do this. OK on computer. OK on ipad. Apple tv- not so much! Directions???

On your iPad tap Settings > iTunes & App Store then tap your Apple ID then tap View Apple ID then tap Payment Information.
Select your payment type then tap Done.
Now restart your iPhone.

Can't update payment info for CC

My Credit Card expiration date needs to be updated ASAP! It will be rejected on Mon. Aug 5th when Adobe tries to bill it again.
Each time I log in to "Manage Your Account" at https://creative.adobe.com/account/plans I get the dreaded Error Message, "We're sorry, something seems to be wrong on our end. Please try again later."
It's been like this for a long time. What should I do?
Nancy O.

I'm having the same problem with no luck.
They bill me 3 times from abril to June but since July I receive an email said that the can't charge my credit card, I check my statement and there is no trouble, enough credit is available to make my payment. Trying to update the credit card information to see if the recurring payment resume with no luck at all and receiving the same message
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Can't update payment info

I was just recommended by @SkypeSupport to reach out since I've had a blocked account for years. I'm pretty frustrated since I've reached out to your customer service countless times and have always been looped back to a dead end.I launched my account back when I lived in Belgium with a card I have no idea anymore what the digits were ... since 2008 I'm in Miami and simply want to add my new card info but I cant do that without providing the card I last used. I do not have this info and therefore have never been allowed to add a new card. I dont understand if I want to pay for your services how there can't be a solution?

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Can not update payment details

I've been a CC subscriber since it began and last month funds were not in my account for the monthly subscription. Since then I have had an email to ask me to update my payment details. I know I probably shouldn't of done but I've waited until the last minute to do this. I have two days to make a payment so decided to update my details. I went to My Account - Plan Information - Update Payment info. I was asked for my password which I entered then proceeded to enter my payment details which are the same as previously. Then when you press save, nothing. Nothing happens. A message is at the top of page saying -
We are still processing your payment. Please check back in a few minutes or contact Customer Support.
After I waited for an age, I checked back and the payment information hasn't changed. It has my card number checked out except the last 4 digits. My name isn't there and it says Amsterdam as my city which it isn't. I must of filled in the information 10 or more times and it doesn't change.
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I am unable to update payment info. I am now living in South Korea and will be using a local bank Visa card. I would like to continue using CC in "English." I believe my monthly payment is now late. Also I am unable to launch PS CC, I get this message - Could not initialize Photoshop the internal file signature is incorrect..... Please help.

Knl78clarinet to verify payment please contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Once your payment has been verified I would then recommend posting regarding the difficulty you are facing with Photoshop in the Photoshop General Discussion forum at http://forums.adobe.com/community/photoshop.

HT1918 cannot update payment info system is blocking it

cannot update payment info system is blocking it

I think that the expiry date will be shown as asterisks, and I don't think that the security code will be re-displayed either (similarly only part of the actual card number is displayed) - just in case somebody gets access to your iTunes account then they can't see your card details. If you aren't getting any error messages when you've entered them then that implies that iTunes has accepted them as being valid.

I can't change payment info. what should i do ?

I can't change payment info. what should i do ?

No it´s under that email that is in the forum. The subscription dissappeard as you didn´t got my last payment, and now I don´t know how to change my credit card info. Does it means that it have been canceled automatically? cause when I start my CC, there´s a text saying that I have 6 days left to change my payment info.
// Halina

HT4009 I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. Nothing

I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.

zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours.

Need to update payment info

How can I update my payment info or change it?

Try to Contact Customer Care for help.
[topic moved to Acrobat.com Services forum]

Can't update album info with Get Info

Hi While I am new to the Mac world I have used iTunes on the PC. My problem is that I have some random tracks from various albums that I want to group as one album in iTunes. So I've highlighted an item and hit Get Info and none of the fields are editable. How come?
Also I've tried it with multiple items and whilst it will let me update the info no problem when I hit OK it doesn't save the changes...
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The files could be marked as *Read only* or your security permissions on those files might not include write access. For single files iTunes will probably know it can't change any data so disables the editable fields. For groups it will let you try to make changes, but silently fail to apply them.
tt2

Can't verify payment info (endless

I'm trying to purchase apps on my iPhone 6+, but keep getting the "payment info" verification popup. When I tap it, I'm prompted to type in my Apple ID password. I enter the password, but the app keeps requesting it over and over and over. There's no way for me to get past the verification, because I can't get to the actual confirmation screen.
Ive tried the following steps to diagnose/fix the issue:
- Hard restart of phone (after manually quitting all apps).
- Signing out of all Apple ID accounts on the phone (Game Center, iCloud, iTunes) and signing back in (with various hard restarts in between each one).
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To see if the problem was account related, I purchased an app on my iPhone 5s (tied to the same account). The purchase was fine, and the app actually turned up on the iPhone 6 immediately afterward (thanks to the auto download feature).
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Hello kelliott2000,
Thanks for using Apple Support Communities.
From your post I understand that you are unable to change the payment information on your Apple ID account, as you are first asked to verify the old payment information. I'd like you to please contact iTunes Store support by following the information below to resolve this issue.
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
Change or remove your payment information from your iTunes Store account (Apple ID)
Take care,
Alex H.

Cannot update payment info

i need to update my payment info but your site will not allow me to do this. all i get is a message saying...
We are still processing your payment. Please check back in a few minutes or contact Customer Support.
i do not have a payment processing as my billing cycle is not for another week.
i also just saw that adobe took 1 dollar from my account??, could a adobe rep please contact me asap as this is becoming urgent.
regards
james

Hi James,
Please try to update your billing/payment information by using some other browser.
Like If you are browsing through IE/safari then switch to google chrome or mozilla firefox. If that does not help and you are getting the same error message so please refer this link to contact customer support. http://www.adobe.com/support/download-install/supportinfo/
About the $1 charge, these transactions help confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, it's removed.
Please refer the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Thanks!
Gurleen

How to i update payment info for netflix?

i get a ERROR message on my ipad when trying to use netflix
your account is on hold because of a problem with your last payment.
visit netflix.com/payment to update your payment method to continue enjoying netflix.
what does this mean??
when i go to netflix.com, it tells me that my subscription is handled by itunes.
my payment info is ok on itunes
so what is the issue and how do i fix it?

On your iPad tap Settings > iTunes & App Store then tap your Apple ID then tap View Apple ID then tap Payment Information.
Select your payment type then tap Done.
Now restart your iPhone.

CANT UPDATE PAYMENT INFO WITH PREVIOUS PURCHASED!!!

hi, i wanna ask you, why i cant update apps? they said that i owe apple for previous purchased. i think that i already pay the apps. please help me! and i cant update my payment info, i cant put it to none!!!!

Not sure if this helps .. but it appears that whenever Adobe's payment processing backend has some internal issues, it puts the subscribers into some HELL. The only way I found it to be working is - call the customer support from your country, and speak to a CSE.
The same incident happened to me this month. Subscription failed warnings, and Email alerts. I logged into my account, but could not update credit card details. When I tried adding another card, it throwed errors. So I called the local Adobe Customer support, and gone through the painful IVR thing. But at the end I was able to reach a CSE and he helped in fixing the issue.
The Solution:
Call Adobe Customer Support.
For your country specific support numbers check this page:
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
PS : It is pathetic that Adobe's payment processing is not upto the quality, and recent breaches has made the life of subscribers bad. I really love those old Retail boxes. I never had any billing issues.

I can't update payment info

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