I can't update the firmware, stay on the message waiting for ipod

Hi, well my problem is that, i try en 3 different computers, and always the same error.  Error(9), but i thin this problem could be hardware, bout i don't know the way to check this, if someone can help me.  Thanks.

Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Above from:
http://support.apple.com/kb/TS3694
This may also help
iTunes for Windows: Gathering and using iTunes Diagnostics

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