I can't update to FF4 because it said I have to close FF but it is not running

I want to update to FF4 but it says update can not be installed. Close FF and try again. But there is a loop and it still asks the same question over and over. FF is not running on my system but it won't update.

Bring the appropriate paperwork to the place yur purchased the iPod and demand compensation for the misrepresentation.

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