I can't upgrade creative cloud

when i try to open creative cloud from the website, it says it needs to be upgraded. it stops halfway through the upgrade and says there is another version of creative cloud running. the thing is, there isn't another version running. i've deleted all creative cloud files from my computer and tried to uninstall the actual program. when i went to download it, it said i had to quit the desktop version. i can't access anything because i deleted all of my files! i am completely stuck and have no idea what to do

Are you on Windows or Mac OS?
This help article should help. Step 2 covers uninstalling and step 3 using the Adobe Cleaner Tool: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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