I can't upgrade my creative cloud, i need help

i can't upgrade my creative cloud, and now i'm on trail for some reason...
and when i go to manage my account it says that it's expired.
i received this email "
Your Creative Cloud membership has been transitioned from paid to free because we were unable to bill the credit card on file. Please update your payment information to resume your paid membership."
please response as soon as possible, i need the apps for the university

Hi Ahmed,
Please check this document.
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
Regards,
Devendra

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