I can't use Apple Remote desktop to connect to a Lion 10.7 mac form SL 10.6 Mac.

I already upgraded ARD to 3.5.1 on the 10.6 machine. What is causing this. the 10.7 Mac was recently upgraded from 10.6 to 10.7.1 using the Lion USB Key.
any Ideas out there? Everytime I try to connect to the lion mac form SL it gets a connection failed error in ARD?

Use Lion Recovery to repair the startup disk if necessary, or reinstall the Mac OS X.

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Can I use Apple Remote desktop to connect over the internet?

I would like to use Apple Remote Desktop to connect back to my MacPro desktop at home while I am on my Macbook Air at work. Will I need a static IP from my service provider to do it.

Hi
It's not absolutely necessary but it would be more useful if you did have one. Most ISPs will require you to have a business class broadband service at your home rather than a residential one. These cost more (a lot more in some cases) than a residential service. Call your home location's ISP and discuss it with them.
If the cost is too much then you could go for a DynDNS account which is free. The details of this account would be configured in the whatever you're using as a firewall at your home's location. This assumes the firewall has the facility to add such an account. Thereafter it's just a question of configuring the port fowarding feature of that firewall.
A potentially 'big' problem though is whether or not your workplace will allow that kind of traffic out of their network. This would be something you'd need to discuss with them first.
HTH?
Tony

Is there a way to open the mic using apple remote desktop

Is there a way to open the mircophone channel using Apple Remote Desktop so I can listen on anything thats happening at my computer at home? If not is there another software that would work?
Also is there a way to use apple's software to control and watch a PC?

Is there a way to open the mircophone channel using Apple Remote Desktop so I can listen on anything thats happening at my computer at home? If not is there another software that would work?
You would have to launch software that would accept audio from the microphone and transmit it to you in some fashion. ARD does not transmit audio itself. Another remote control solution such as Timbuktu might transmit audio, so you could look into that, perhaps.
Also is there a way to use apple's software to control and watch a PC?
You can install a VNC server on the PC and ARD can then take control of the system. It can be tricky to find a VNC system that will work with ARD, though, so search this forum for "VNC" for possible options. One of the applications that support Microsoft's remote desktop architecture such as their own Remote Desktop Connection Client for Mac or iTap Mobile RDP will probably work better, though.
Regards.

Using Apple Remote Desktop to Deploy Filemaker Pro 10 /Create Filemaker pkg

I need to deploy Filemaker Pro 10 to a number of Macs in our office, all of them with Apple Remote Desktop installed.
I have the FileMaker Pro 10 installation file (it's listed as an .app) and the text file called "assisted install."
If I have these two files in the same folder, I can run them and it will allow myself (or the user) to install FileMaker with only a few "continue" clicks.
I am, however, trying to streamline the process by creating a package (.pkg) so that I can deploy the software using Apple Remote Desktop (I'm using version 3.2.2).
I am, however, a Package Maker novice, and am not sure if this is more pain than it's worth.
Is there anyone out there who has done or tried to do something similar to what I'm trying?
Is there another way using Apple Remote Desktop (besides controlling each individual pc to install the program) to deploy FileMaker Pro 10?
Thanks in advance for any help.

Thanks for the suggestion. Since I don't want to spend money, I decided to go with InstallEase from LanREV.
As I was getting ready to write this off as done, one possible problem occured to me.
When FileMaker installs, it automatically puts in the username as whatever the current installing user is. You might not be able to answer this, but I'll ask anyway.
If I use InstallEase to take a snapshot of my system before install, then after, and use that package to deploy... is it going to show my name as the username on everyone's systems, or will it figure it out on its own?
I'm going to see if I can scrounge up a test mac to see if my theory proves correct or not, but in the meantime, feel free to answer if you already know what will happen.

Using Apple Remote Desktop with Audio Applications

Hello, I am configuring a setup consisting of a Mac Pro with Mac OS 10.4.9 running Logic Audio and a Mac G5 Quad with Mac Os 10.4.8 running Protools HD.
I am considering using a Gefen Systems KVM switcher, or Apple Remote Desktop.
Has anyone had any experience using Apple Remote Desktop to run Protools?
Scott

if all you need is to be able to control another computer, then ARD would be overkill. Look into the freeware VNC. That will give you control capabilities and not cost you anything. You can find VNC applications for Mac here. Most people seem to find Chicken of the VNC works well for them.

Updating Acrobat using Apple Remote Desktop

I'm pretty sure I already asked this yet I can't find the post so I need to ask again.
I need to update Adobe Acrobat 9 and Adobe Reader 9 remotely - without having to touch every Macintosh the software resides on. I would like to create a cumulative package and install updates using Apple Remote Desktop. I have looked at the Enterprise Deployment software and documentation, yet I don't use Adobe Creative Suite - I only use Adobe Acrobat 9 and Adobe Reader 9.
I have users with varying versions of Adobe Acrobat 9 and Adobe Reader 9, so downloading one version update won't work. What I need is a cumulative updater containing updates from 9.0 through 9.4 for both products that can be deployed via Apple Remote Desktop.
Is this possible and if so, how?
Thanks for any assistance.

We have the same problem. We can mass desploy CS5 with a package made with the Adobe Application Manager Enterprise Edition application. But Acrobat is not supported by AAMEE. Making my own package based on the information on http://www.osxdeployment.info/wiki/CS5_Repackaging_Guide doesn't work for us.
We have more than 300 Macs and it's impossible to do the installation manually.
Adobe should provide a standard pkg for Acrobat Professional 9.3 (part of CS5 DP & WP Suite).
FYI a trial of Acrobat X is nowhere to be found for Mac: https://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro

Using Apple Remote Desktop

I recently got a call from a relative in need of some tech-support (from me). Obviously, it's hard to do tech-support over the phone with someone who is not that great with computers. What exactly do I need to do in order to gain access and remote control their computer using Apple Remote Desktop?
Thanks,
Mason

*Absolutely excellent.*
My Leopard MacPro wouldn't sync calendar or address book stuff with my Nokia E50, like it did when it had Tiger on it. My G3 Tiger laptop does, but screen sharing wouldn't work between the two. I downloaded both those referred programs, and with just the osxvnc installed on the G3, screen sharing works perfectly. Now that dot mac sync is fixed, I sync my main stuff on the MacPro to the G3, and work the G3 through the MacPro with the osxvnc to bluetooth sync the phone.
Perfect fix, if just a tad cumbersome, thanks Bill.... ah, I mean Steve.
If I could just get rid of that Bonjour window it would be even better.
If only Nokia would get a plugin for Leopard, all that would be extra.
Anyway, *Thanks Andrew.* Your solution was golden for me.

How to set Updates with 11.3 when using Apple Remote Desktop for installation?

So for all pre-11.3 versions of Flash Player on OSX, I have just pulled out the "Adobe Flash Player.pkg" installer package from the installer .dmg and used Apple Remote Desktop to deploy Flash to the Macs I manage.
However, when doing that with Flash 11.3, this leaves the "Updates" setting in the Flash Player System Preference set to "Notify me to install updates".
I'd like to push something that would set this to "Allow Adobe to install updates".
Is there a way to modify the .pkg installer to have the System Preference set to that value (or push/copy some other .plist file to the clients to have that setting enabled?)
Thanks!

I poked around a bit and the file seems to be:
/Library/Application Support/Macromedia/mms.cfg
I'd like to get some confirmation from Adobe that this is the correct file to push, though (it seems like it as it only contains this):
AutoUpdateDisable=0
SilentAutoUpdateEnable=1

HELP - Installing Photoshop CS3 Extended using Apple Remote Desktop

Hello,
I have 12 MacPro's in a classroom. Is there a way to Install Photoshop CS3 Extended using Apple Remote Desktop (not on a server) to all the computers at once?
Thank you very much.

I don't have access to stand-alone PS CS3, only the Design Premium CS3 disc, but that includes Photoshop, so they're probably the same system. In any case, it does not use a standard Apple packaging scheme, instead using a custom mess of hollow folders, app packages, disk images, shared resources, and xml config files.
I briefly went ahead with the idea of doing an install, looking for what had been installed, and bundling up that virgin copy using Package Maker; but installing it elsewhere — with Installer, nevermind ARD — failed or left me with a 'crashy' copy of the apps. Maybe I just stink at making packages of other people's software, but my guess is that Adobe's installer throws files into nooks and crannies all over, or does a importantly-different install depending on your hardware/software config. In any case, I gave up and made an updated hard drive image including the new software. Deploying that worked fine.
Sorry I didn't have better news. Good luck. Joel

Apple Remote Desktop not connecting to O2 Wireless Box

I've successfully got Apple Remote Desktop to connect to, view and control various Macs connected to numerous routers.
But the O2 Wireless Box doesn't want to play ball and I simply can't figure out why it won't allow me to connect.
Using http://portforward.com/english/routers/port_forwarding/O2/O2-TG585v7/Apple_Remot e_Desktop.htm as a guide (this was the only O2 router it referred to), I'm forwarding ports 3283, 5900 & 5988 but I simply can't connect using Apple Remote Desktop via the Internet. It just sticks on 'Connecting...' and then goes to a failed message. It suggested that, perhaps, Remote Desktop isn't enabled on the other machine ... but it is.
It seems to be something very odd about the router (it doesn't even allow remote management of the router as O2 removed that functionality fearing it was 'too dangerous' to allow the end user access to this) and I'm wondering whether there's something else I need to do to make the connection.
Can anyone give me as guidance on this please? It's driving me crazy!

Hi Jason,
It is often difficult to explain a problem, so don't worry. Let's break it down.
Firstly, does ARD work when you are at your place of work? - can you control a mac?
If so, this is good.
Ok, from work you need to access your router and find your public IP address, you only have one. You will often find this is the status page.
The IP is usually a class A address starting with 80 or 90, but this obviously isn't always so, depending on your ISP and region. make sure you are not using the router's local lan IP! You will also need to make sure your home router is allowing ARD ports through!
You now need to port forward the ARD ports to the mac you want to control, which I believe you have done. For example, port 3283 > IP address of remote mac.
I know when I did this, I just opened up all ports for a couple of minutes just to get it working, then I locked access down. If you havn't done so then you need to enable remote management on your work router so you can configure it at home.
On your mac at 'home' open ARD, and go to file> add by address and enter the PUBLIC IP address. You will also need to enter the admin user name and password for the said mac.
That's it, you should have control.
If your macs at work and home have a firewall enabled then you will need to update your rules.
Good luck!

Hi there , i use microsoft remote desktop to connect to my work pc - on my 21.5 mac the remote screen is half the size of my screen and i cant get it to be full screen - is this possible or am i just stupid ? many thanks

Hi there , i use microsoft remote desktop to connect to my work pc - on my 21.5 mac the remote screen is half the size of my screen and i cant get it to be full screen - is this possible or am i just stupid ? many thanks

What setting have you chosen in the view menu? Fit to Screen or Window.
And, in Preferences what have you set for Display?

Can't get Apple Remote Desktop to work

I cannot get apple remote desktop to recognize my lab computers. It only recognizes one in there and all the info is the same on the others. It sees them but it says they are offline when I have them all on and ready. I did an update to make sure they were up to speed. I am running ARD 3.5.2 on mine and 3.5.2 on the snow leopard macs and there are some just leopard macs in there running 3.4.
Thank you in advance.

Sorry, but no, ARD does not have a "remote printing" feature. You can use ARD to copy a file to a remote Mac and than take control of that Mac to print the document, but you cannot print directly to the remote Mac (unless someone else here knows a trick I've not discovered).
Depending on how your wife's company has things set up in their connection to the Internet, she may be able to just set up printer sharing on the work computer and print directly without needing ARD at all. A utility such as Slink may make that easier:
http://slinkware.com/
I use Slink and it works quite well.
Regards.

H E L P ! ! Managing Parental Controls & Cloning using Apple Remote Desktop

Hello folks,
I work in an UK University managing a Lab of Mac Pro's. We've just had a kit upgrade and I've spent the last few days installing and configuring the systems. There are two accounts on each machine; an 'administrator' and a 'student' (a managed account). All managed by Apple Remote Desktop.
Basically, after installing the OS 10.6 and other software, I've setup one machine as I would like it to be and want to clone 'Parental Controls' settings from one machine to the rest. Sounds simple. Hmmm. Well despite being able to see all the other machines on the network and connecting to them using the administrator login, the settings won't copy.
I have being using the 'Copy' & 'Paste Settings' in the Parental Controls Prefs Pane, ensuring that the "Manage parent controls from another computer" is ticked on the destination machine. The settings appear to copy, or when selected duplicate, so there appears to be two versions Photoshop, Illustrator etc etc.
I've follow the limited information I've found on the net, but am still experiencing problems. I've run Disk Utils, checked and repaired the Permissions, used Time Machine to copy the settings using Migrate Users Utility.
I'm not sure if these issues are connected to a problem I had with CS3 licensing where the volume licence "stopped" working. As the Adobe apps are the constantly stating, on the "student" account, that the user doesn't have permission to open them. Despite being ticked in the Parental Controls Panel. I've cured this on one machine, the one I want to clone the Parental Prefs of.
Well … after that monologue - can anyone suggest a way of cloning these prefs (wherever they live) rather than having to format and use Time Machine to clone the entire OS and Mac?
I'd love a Unix command which I could send from ARD - but I'm a still a little green to it's use.
All comments, solutions and help gratefully received.
Thanks in advance,
Dan

Hi
+"Is there any way to permanently install parental controls in on a mac mini with Snow leopard server software on it?"+
I don't think so? Besides there's no need for it. Parental Controls is available as a Managed Preference (or MCX) using WorkGroup Manager either at Users, Group or Hardware Level. Launch the application and click on the Preferences icon and you'll see what I mean.
Tony

Shutdown a remote iMac using Apple Remote Desktop and Automator action

Hi,
I have my iMac and my wife's iMac connected to the same UPS. There is only one USB connector for the UPS that notifies my iMac when its time to shutdown due to a power cut out.
Is there a way for my iMac to then send a command to my wife's iMac (which may be asleep; the iMac not my wife!) and instruct it to shutdown (forcefully)?
The Belkin UPS software enables me to launch an automator action before it shuts down my computer.
Your help would be appreciated,
Tony

Unless you already have Apple Remote Desktop, it will almost certainly be cheaper to just buy a second UPS for your wife's iMac than it will be to purchase ARD.
If you do have ARD 3 already, then it looks like it would be possible to create an Automator workflow that would select your wife's iMac and then send the Unix command "shutdown" (look at the man page for shutdown for the usage). I haven't tried doing this, though, so I can't say for sure, but it looks like it would work.

How can I get Apple Remote Desktop to disappear from my App Store updates list?

My Apple Remote Desktop software shows up in my App Store updates list. But I have already updated it to version 3.6.1 and it shows as "Installed". It is greyed out and will not go away. Any ideas on how to make it disappear is most appreciated.

All the suggestions I have read have not worked for me.
But you can try:
Running Software Update from the Apple Menu
Logging in to the Mac App Store with the account that purchased ARD
Deleting various Apple Store .plist files
NB I haven't tried removind ARD and reinstalling.

I can't use Apple Remote desktop to connect to a Lion 10.7 mac form SL 10.6 Mac.

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