I can't use FaceTime because I always get "cannot sign in at this time. Check your network connection and try again." Help please.

I can't use FaceTime because I always get the following message: "Cannot sign in. Check your network connection and try again." My connection is good.

Check your timezone settings.
I've seen numerous people passing with FaceTime & iMessage issues and almost always the problem was the time zone.
For some odd reason sometimes the timezone sticks to Cupertino and Facetime & iMessage won't work.

Similar Messages

Can not set up iMessage and face time. I get third message whenever I try to sign in. "Please check your network connection and try again ". Can someone help me. I'm very frustrated.

Having a problem setting up face time and iMessage o iPad. . Keep getting message "could not sign in. Please check your network connection and try again". Please help

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

When I try to use FaceTime on my Macbook Air, I try to verify the email I want people to call me with, and it says verified, but soon an message comes up that says "Could not verify the email address. Please check your network connection and try again."

So our school lets us use Macbook Airs for the school year, and it has facetime on it. I know facetime isn't blocked because like everyone else is using it. So I decide to give it a try. I click the icon, it says enter your apple ID. I dont have one, so I click to make one, and do so. I then enter my apple ID and click next. The screen reads "People will call you using your email address. What email address would you like to use?" I enter my email address in the box below the message, and then go to my email and click the link, and sign in, thus verifying the email. I go back to the facetime window, and click next. At the top it says Verified, but when I click next it doesn't go on to the next step, it simply blacks out the next button so that I can not click it, and after a few minutes a message comes up that says "Could not verify the email address. Please check your network connection and try again."
So that is the issue, please help!!!!!
*Note-I repeat that I know it is not blocked by the school because everyone else uses it just fine.*

Hello BassoonPlayer,
Since you are using one of the the school's Macbooks, it is quite possible that the time and date are not properly set on the computer that you are using. FaceTime will not work if you do not have the proper time zone set up for the location that you are in. This past week, there were a two other Macbook users I've helped by simply telling them to set the Date/Time properly. By the way, you described your problem very well, which makes it easier for us to help you. Hope this solves your problem -- if not, post back and I can suggest other remedies.
Wuz

TS1702 why cant I log in to Facetime using my Apple ID? I get "Cannot log in. Please check your network connection and try again."

When attempting to use Facetime, I receive the message "Could not sign in. Please check your network connection and try again."
I rebooted the app, and rebooted the iPad to no avail.
And yes, my network connection is perfect.

Hi Dinowenwen,
Thanks for visiting Apple Support Communities.
If you're not able to sign into Messages, the steps in this article can help:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
Cheers,
Jeremy

I can activate my FaceTime it tells me "could not sign in please check your network connection and try again"

i can activate my FaceTime it tells me "could not sign in please check your network connection and try again"

Hi jackelyne johnson,
Thanks for visiting Apple Support Communities.
You can use the steps in these articles to troubleshoot FaceTime on your Mac if you're not able to sign in:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Best Regards,
Jeremy

Could not sign in. Please check your network connection and try again. While using FaceTime

While using my iPad air trying to connect to FaceTime, I type in my Apple ID and password then get this message. Could not sign in. Please check your network connection and try again. Have checked network connection and have internet. Help!

Some basic troubleshooting steps for FaceTime activation.....
Check Settings>General>Date and Time>Set Automatically>On. Make sure that the time zone setting is also correct.
Try restarting or resetting your iPad and then try activating again.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

TS4268 faceTime activation...says could not sign in, Please check your network connection and try again. Done this several time, the network is connected to internet....what can I do?

faceTime activation...says could not sign in, Please check your network connection and try again. Done this several time, the network is connected to internet....what can I do?

Face Time was working, but just stopped for some reason

Facetime error "Could not sign in. please check your network connectivity and try again

When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
           ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
           ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
          Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

Cannot activate facetime on iPhone 5 and got below message "Could not sign in. Please check your network connection and try again". All networks work well (WI-FI or At

I got my new iPhone 5 Last Friday. However I can not activate facetime on the new iPhone 5. All other function work well.
I used my apple ID and always get the below message " Could not sign in. Please check your network connection and try again".
My network work well. I can access internet, apple store with no issue via wi-fi or AT&T 4G. No password issue as I can use the same apple ID register other access and apple store.
I noticed that many users are complaining the facetime after upgrading to iOS6. Not sure if this is the reason?
Any one here can help on this?
Thanks

Facetime is accessed through Contacts or Messages. The only place you will find anything else in is Settings, where you would activate it. There is no stand alone app for Facetime like on the iPod or iPad.

Why am I not about to use my Apple ID for iMessage? I have typed the password correctly and the only thing that appeared was "Could not sign in. Please check your network connection and try again"

I am not able to use my iMessage after updating to iOS 7.0.2. Although I have tried to sign in as many times as possible, a sign writing "could not sign in. Please check your network connection and try again". My network bar is 4-5/5 but I still could not sign in.

Hi Dinowenwen,
Thanks for visiting Apple Support Communities.
If you're not able to sign into Messages, the steps in this article can help:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
Cheers,
Jeremy

Can not sign in. please check your network connection and try again

Since I updated my software to 7 on my iPhone 5 today, I can not sign in to iMessage of Facetime?? I get an error message that says "could not sign in. please check your network connection and try again". My network connection is fine on every other device in the house including my husbands iphone that has not been updated yet? Anyone have this happen and have any solutions? I spent an hour on the phone with apple today and they said this is happening a lot and see if it resolves itself in 24 hours? Wow - thanks...

While we all have MacBooks in this forum not all of us use FaceTime. There's a FaceTime Support Community where everybody uses FaceTime. You should also post this question there to increase your chances of getting an answer. https://discussions.apple.com/community/mac_app_store/facetime_for_mac

Facetime could not sign in. Please check your network connection and try again.

Can anyone help me, I can't use my Facetime as I enter my Apple ID it keeps coming up with "Facetime could not sign in. Please check your network connection and try again." but my network is ok and can access the net. My apple ID works fine with iTunes and Apple TV and my iPad so I am at a loss.

Hello
Try this... I had the same problem and this worked for me.
Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again. Let me know if that works.
Good luck!

HT1414 error message on facetime and imessages reads could not sign in. 'Please check your network connection and try again' but the network is working ok, any suggestions

erroor message on Facetime and imessages reads'could not sign in. Please check your network connection and try again' network ok, updated to the latest IOS, any suggestion please

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

TS3367 Every time I try to login to my FaceTime it tells me could not sign in. Please check your network connection and try again.

Every time I try to login to my FaceTime it tells me could not sign in. Please check your network connection and try again.

Hi jackelyne johnson,
Thanks for visiting Apple Support Communities.
You can use the steps in these articles to troubleshoot FaceTime on your Mac if you're not able to sign in:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Best Regards,
Jeremy

FaceTime says "Could not sign in. Check your network connection and try again."

I can't sign in to FaceTime using a macbook air. I can sign in to iTunes, iCloud (so I know my sign in is correct and works) and others can use facetime on my network. FaceTime says "Could not sign in. Check your network connection and try again." using Time Capsule router with no problems ever. What can I do to sign in?

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.
More Info here... Troubleshooting FaceTime
iOS http://support.apple.com/kb/TS3367

I can't use FaceTime because I always get "cannot sign in at this time. Check your network connection and try again." Help please.

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