I can't use Firefox except in 'safe mode' is there a solution?

for the second time in a month my Firefox has collapsed.
I had an IT company get it back working through remote access 3 weeks ago however it has now 'disappeared' (i.e. when I click the icon nothing happens) and the IT company have tried for 2 days to get it back to it's original state.
Apparently the only way it will work is in safe mode however I can't use that as a method of operating.

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.

Similar Messages

Hi, my windows stopped working, the sound also, i can only use the computer in safe mode,

hi, out of no where my computer is not working properly, i have to use the computer in safe mode, and the sound does not work either, and everything was fine before ? I did get rid of some viruses , don't know what else to do , please help

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.

I can only use the internet in safe mode.

Hello,
I am connected to a internet cable and I can only connect to the internet when I use my MacBook in safe mode. I just want to be able to connect to the internet while not in safe mode. Please help me.
Sebastian

The problem was solved by reinstalling the system by using the original disks. Internet connection was prevented due to a missing file.

Can't use guest account in safe mode

i have a late 2008 unibody macbook 2.4.
my wife has a late 2007 imac.
when i apply update i boot into safe mode and update from there.
on my wife's computer i can select the guest account and update from there.
on my macbook however, when i try to enter the guest account the display 'shakes and quakes' and doesn't allow me to use the guest accounts.
we are currently 'up-to-date' with updates (10.5.7 etc).
we have zero problems in general.
the settings appear to be the same on both computers (as regards accounts).
anyone have a clue, why i can use guest on the imac, but not on the macbook.
thanks a bunch.

excellent points greg, but not applicable here.
there are 3 accounts guest, me, admin.
the guest is 'factory stock', the admin is 'factory stock' w/pass, and mine is mine.
as i stated i can use guest in safe mode on my wife's imac, which is configured identically.
there are zero passwords on our guest accounts.
additonally, all permissions on both computers 'check-out' ok per disk utility.
ps....i update only in safe mode so that nothing will interfer/hinder a proper update. we always download and install directly rather than using the 'automatic' update via software update.

I can only use macbook pro in safe mode. Kernel Error

Can anyone help me get my MacBook Pro Mid 2009 15" back to normal?
This is the kernel error that keeps apperaing when I try to restart my mac book. My mac book was restarting originally because i was installing xcode. I am now seroiulsy regretting it.
panic(cpu 0 caller 0xffffff80184dc19e): Kernel trap at 0xffffff7f9927125d, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff8000002020, CR3: 0x000000001b366000, CR4: 0x0000000000000660
RAX: 0xffffff80189a4240, RBX: 0xffffff8025b88400, RCX: 0x0000000001510000, RDX: 0xffffff80230c0cf0
RSP: 0xffffff8092a33e00, RBP: 0xffffff8092a33e30, RSI: 0x0000000000010001, RDI: 0xffffff80230c0cf0
R8: 0x0000000000000000, R9: 0x0000000000000003, R10: 0x0000000000002130, R11: 0x0000000000000003
R12: 0xffffff8018b03490, R13: 0xffffff8018979200, R14: 0xffffff80230c7c00, R15: 0xffffff80230c7c01
RFL: 0x0000000000010206, RIP: 0xffffff7f9927125d, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff8000002020, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8092a33a90 : 0xffffff8018422f69
0xffffff8092a33b10 : 0xffffff80184dc19e
0xffffff8092a33ce0 : 0xffffff80184f3606
0xffffff8092a33d00 : 0xffffff7f9927125d
0xffffff8092a33e30 : 0xffffff7f992711cd
0xffffff8092a33e50 : 0xffffff801889297f
0xffffff8092a33ea0 : 0xffffff801889253f
0xffffff8092a33f30 : 0xffffff801888e119
0xffffff8092a33f70 : 0xffffff8018893093
0xffffff8092a33fb0 : 0xffffff80184d6aa7
      Kernel Extensions in backtrace:
         com.apple.iokit.CHUDKernLib(365.0)[6564ADBD-4AA4-6317-E283-151737D9C2A7]@0xffff ff7f99270000->0xffffff7f99277fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x0000000018200000
Kernel text base: 0xffffff8018400000
System model name: MacBookPro5,3 (Mac-F22587C8)
System uptime in nanoseconds: 53650245973
last loaded kext at 53207973194: com.apple.iokit.IOUserEthernet          1.0.0d1 (addr 0xffffff7f99b32000, size 40960)
loaded kexts:
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
com.apple.driver.AGPM          100.14.11
com.apple.driver.AppleTyMCEDriver          1.0.2d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.iokit.CHUDUtils          364
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.AppleHDAHardwareConfigDriver          2.5.3fc1
com.apple.iokit.CHUDProf          366
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.GeForceTesla          8.1.8
com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6
com.apple.driver.AppleHDA          2.5.3fc1
com.apple.driver.AppleMikeyDriver          2.5.3fc1
com.apple.driver.AppleBacklight          170.3.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.driver.AppleHWAccess          1
com.apple.driver.AppleMuxControl          3.4.12
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.nvidia.NVDAStartup          8.1.8
com.apple.driver.SMCMotionSensor          3.0.4d1
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleUSBTCButtons          240.2
com.apple.driver.AppleUSBTCKeyEventDriver          240.2
com.apple.driver.AppleUSBTCKeyboard          240.2
com.apple.driver.AppleFileSystemDriver          3.0.1
com.apple.driver.AppleIRController          325.7
com.apple.BootCache          35
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.driver.AppleUSBCardReader          3.3.5
com.apple.iokit.SCSITaskUserClient          3.6.0
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.4.0
com.apple.driver.AppleUSBHub          650.4.4
com.apple.driver.AppleAHCIPort          2.9.5
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleFWOHCI          4.9.9
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleUSBEHCI          650.4.1
com.apple.driver.AppleUSBOHCI          650.4.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.nvenet          2.0.21
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleSMBIOS          2.0
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.security.quarantine          3
com.apple.nke.applicationfirewall          153
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.iokit.IOSurface          91
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.iokit.IOBluetoothFamily          4.2.0f6
com.apple.AppleGraphicsDeviceControl          3.4.12
com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8
com.apple.nvidia.classic.NVDAResmanTesla          8.1.8
com.apple.driver.DspFuncLib          2.5.3fc1
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.4fc11
com.apple.kext.OSvKernDSPLib          1.14
com.apple.iokit.CHUDKernLib          365
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleHDAController          2.5.3fc1
com.apple.iokit.IOHDAFamily          2.5.3fc1
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.6
com.apple.driver.AppleGraphicsControl          3.4.12
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.IOPlatformPluginFamily          5.5.1d27
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.iokit.IOGraphicsFamily          2.3.6
com.apple.driver.AppleSMC          3.1.6d1
com.apple.kext.triggers          1.0
com.apple.driver.AppleUSBMultitouch          240.6
com.apple.iokit.IOUSBHIDDriver          650.4.4
com.apple.iokit.IOUSBMassStorageClass          3.6.0
com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          650.4.0
com.apple.iokit.IOAHCISerialATAPI          2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
com.apple.iokit.IOUSBUserClient          650.4.4
com.apple.driver.AppleEFINVRAM          2.0
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          600.34
com.apple.iokit.IOUSBFamily          650.4.4
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IONetworkingFamily          3.2
com.apple.driver.NVSMU          2.2.9
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.TMSafetyNet          7
com.apple.security.sandbox          278.10
com.apple.kext.AppleMatch          1.0.0d1
com.apple.iokit.IOReportFamily          21
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.driver.AppleKeyStore          2
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.pthread          1
com.apple.kec.corecrypto          1.0

grey_nathan,
try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does the kernel error still appear?

I down loaded aurora but can't use browser except in private mode?

I click on aurora icon home page comes up not cursor in search bar. manually add cursor put in web page click on search nothing happens. change to private and it allows me to search where ever

P.S. I did that a few times, also tried turning off wifi and turning it back on and trying again, also rebooted, and then tried the debug console. Then, unable to figure out those error messages, I posted

Updated. See 3 new Qs at bottom...After XP system restore back to earlier FF version, FF won't open, it's in safe mode. How can it be opened out of safe mode? Can precious, previous History be retreived?

THIS IS A RE-POST OF THE QUESTIONS previously posted, PREVIOUSLY POSTED, now adding a request that 3 new summary questions--at the bottom--be answered.
NOTE: I specifically need answers to the 3 new, summary Qs now posted at the bottom of the Sequence of Events:
Sequence of events:
1) I was using Version 3.6.22 and I needed to
upgrade to Version 6.0.
2) Before beginning, I set a restore point in Windows XP so that in case I did not like 6.0, I could go back to the restore point which contained
3.6.22 and I would stick with that version.
3) I did not uninstall 3.6.22 but loaded 6.0 on top of it, so to speak, thinking that would save my history and other features such as bookmarks. Opening 6.0 I was horrified to see it did not contain my history files!...so I had to go back to 3.6.22.
4) After returning back to the restore point that contained 3.6.22, on the desktop, clicking on the Firefox icon, it won't open.
5) I went to desktop, in lower left clicked Start, then clicked Programs, and yes Firefox is there as an installed program, however the tag reads Mozilla Firefox (safe mode)...so it's in safe mode and won't
open. What now?---~~~~~(end of original post).
HERE ARE THE EXACT 3 Qs I need answered:
1) Can I retreive and save MY PRECIOUS HISTORY from somewhere? Can I force new 6.0 to find and retreive it from 3.6.22) And how would I do that? That's the reason I'm trying to go back to 3.6.22, because it likely still contains my history which does not appear in new install of 6.0?
2) As it stands, go back to previous state now has Firefox 3.6.22 in safe mode. It won't open after XP went back to previous state containing 3.6.22. File tree says Firefox is installed but is now in safe mode. So Q2 is: Can I open Firefox out of safe mode and if so how?--I'd be done because it likely still contains my history.
And if not, can I get retreive my history from it somehow? Or somehow get 6.0 to rediscover it hidden somewhere (Show All History in new 6.0 install was empty).
3) Do I have to give up on retreiving my history even though it's got to be somewhere in my computer? I did not uninstall anything.
If my history cannot be retreived, then I have no choice but to proceed in life with 6.0 without my precious History, a huge store of info and loss of data for me, big time!
FIREFOX HELP NEEDS TO TELL PEOPLE HOW TO SAVE THEIR HISTORY WHEN THEY UPGRADE TO NEW VERSION and whether or not to uninstall previous FF version first. Please pass this urgent advice on to Firefox techs. I can't even figure out how to email THEM!!!!
Thank you all out there in cyberspace whereever you may be!
(P.S. Cor el, thanks for your reply...how do I reach you by email link does not work....)

What in particular didn't you like about Firefox 6?
You can undo a lot of changes, either via changing settings or prefs on the about:config page or via extensions.
*https://support.mozilla.com/kb/common-questions-after-updating-firefox
Do a clean reinstall of the version that you want to use.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

Since I changed the operating system Windows 7 32bit to 64bit I can not use Firefox browser unless change the browser to safe mode.

Since I changed the operating system Windows 7 32bit to 64bit I can not use Firefox browser unless change the browser to safe mode.When i start it the browser is not open and appears a message
Mozilla Crash Reporter
== Crash ID(s) ==
20100611143157
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

the 20100611143157 is an update which won't instal automatically on my notebook

When I start Firefox it indicates in the bottom left corner that it is loading my Yahoo homepage, but only shows a white window. If I type in the URL of another site, the same thing occurs. I can only use Firefox by restarting it in safe mode.

I am using Firefox 5.0 with Windows XP SP3. I've had this same configuration for the five or six years I have been using Firefox, and I have not installed a new program in the past few months. I also run AVG automatically every day.

Does this only happen on specific pages?
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can try to disable notifications as a test (you may want to reverse this).
You can try to set the dom.webnotifications.enabled pref to false on the about:config page.
*http://kb.mozillazine.org/about:config

I can't use Firefox and the ShopSite shopping cart.

I already asked this question with my web host and with ShopSite. Their reply was fast and informative. I haven't heard anything back from Firefox.
This seems to point to the conclusion "Warn all customers to NOT use the Firefox browser, prior to entering the online shop."
Or to not use Firefox at all....

Your security software may be scanning the file before passing it to Firefox and that may take some time. So check out the settings of your security software.
You can start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

How can I use firefox between windows 7 & windows XP on a network, where we are using Samba server. If a user logs on different workstation(and OS) with same account.

we have a Linux fileserver with Samba share and have several users.
The users tend to be in different locations and need to login at different workstations, sometimes the workstation may be WindowsXP and othertimes it is windows7.
How can we use Firefox & Thunderbird in this situation.
I find that Windows7 uses compressed files to store the location information.
when a user logs on to win7 it creates a new account.

we have a Linux fileserver with Samba share and have several users.
The users tend to be in different locations and need to login at different workstations, sometimes the workstation may be WindowsXP and othertimes it is windows7.
How can we use Firefox & Thunderbird in this situation.
I find that Windows7 uses compressed files to store the location information.
when a user logs on to win7 it creates a new account.

How can I get Firefox to run KIOSK mode on Android phone? I am trying to use rKiosk but have not been successfull. I'm running 10.0.3 on the phone.

How can I get Firefox to run KIOSK mode on Android phone? I am trying to use rKiosk but have not been successfull. I'm running 10.0.3 on the phone.

Found an app to lock down the phone. SUREFOX!!!

Can I use Firefox Sync on a public computer, as I did with Xmarks?

I am going to miss Xmarks. How can I use Firefox Sync when I go to an internet cafe?

Sync doesn't allow this because the data is encrypted by the client — in order to provide web access we'd need to be able to read your data (or hand it over to the FBI!) and we don't want to do that.

Can I use firefox in webview? what is the package name and the activity name?

Can I use firefox in webview? what is the package name and the activity name?
I saw : intent.setClassName("com.tencent.mtt", "com.tencent.mtt.MainActivity");
but what is the name for firefox?

rahulmcadit wrote:
The phone is from UK and the carrier on which phone has been locked is "ORANGE". I want to use the same phone in India. I want to unlock the phone. Can you please suggest me what is the procedure to unlock the phone. How can I pay the amount to ORANGE carrier and can use my iphone in India.
Contact ORANGE to unlock it.
See this -> http://support.apple.com/kb/HT5014

How can I use Firefox WITHOUT updating it? I do not have the "authority" on my work computer to do this, so I can't use firefox.

I do not have the "authority" on my work computer to do this, so I can't use firefox at work. Also, some of our programs do not work with the latest version of firefox..

Welcome to the Apple community.
AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). It also requires the computer to be using wi-fi.

I can't use Firefox except in 'safe mode' is there a solution?

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