I can't use my bbm :(

i can't use my bbm

Can you please post detail of what you're seeing... any error message?
No icon?
Nothing happens when you click on it?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Can't use my bbm

Iv payed my £5 and I can't use my bbm or facebook iv been to orange but they said there is something up with blackberry can u can u tell how long I have to wait for it to came back on ?

Hey natasha329,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you send me a private message with your PIN number so I can investigate further.
Thanks.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Can i use Kik app to chat with a bbm user?

Can i use Kik app to chat with a bbm user?

They have to have Kik too. The BBM service uses Blackberry servers and Kik uses Kik servers. What you're asking is like trying to chat to a Bebo user through Facebook

BBM download, Now can't sign into BB ID????? Can't use BBM

Well this is peachy. Updated BBM now I can't sign into BBID to use it. Can't sign into BBID except on my laptop which is useless.
Can't sign in so can't use BBM! This is stupid. Can't sign in so can't get into App World , My world to degrade the BBM. rebooted , .....pulled battery......wipe is not an option. This is stupid.
Any answers here?
DON'T THINK!!!! LOOK!

Hmmm! I didn't get that server for BBM message. or the update for BB ID.
DON'T THINK!!!! LOOK!

Can't use BBM. HELP

Hi. I'm Dordio and i have a problem ... i can't use BBM. the thing is that I add people by theyre PIN and they don't even get any request. it happens the same when people add me. i don't know if it only works with people from the same country because i'm from portugal.
can you please help me solve this?

Hello Dordio and welcome to the BlackBerry Support Community Forums.
Are you able to send a PIN message to your friends? Do you get a D with the check mark?
Can you add yourself to your BlackBerry Messenger?
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Can't restore my BBM contact list

Hi,
my previous phone (8520) was stolen so I got a BB 9320
With my 8520 i had my e-mail account associated for the contact list restore (an year ago I lost my 8520 and that method worked for me).
Now when I configure my BBM (7.0.1.23) it says something like the connection with my BBID was successful but my contact list doesn't appear.
Also tried installing BBM 6, but when it tries to confirm my e-mail address (by sending an e-mail to my account), it never arrives. So it can't continue with the restore.
Please I need help! I work with BBM contacts!
Thanks!

Hi there ,
Then first try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After than try once again to restore BBM contacts using the email account .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

How can I downgrade to bbm 6 so that I can restore my list of contacts

Hello , how can I downgrade to bbm 6 so that I can restore my list of contacts
I cant use the BB ID because I used it on another phone and it deleted all the previous contacts on the old phone so I made a new id for the old phone and now I need to restor my contacts from a bak file

Hello bluetiger30
Welcome to BlackBerry Support Forums
If you want to Instal BBM6.2 then you can , but before that Uninstall any existing version of BBM from your device .
On your Homescreen Go to Options > Application > Locate and delete BlackBerry Messenger from there.
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait for a min. then re-insert it back . After reboot use your BlackBerry Browser and browse to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6 to download BBM6.2 .
Good luck.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can I Use a BlackBerry in India with Vodaphone?

Hello - I am new to this forum.
Can I Use a BlackBerry in India with Vodaphone?
Thanks very much.
Geoff

@redstar12
Check your Settings > Network Connections > Mobile Network > Network Technology to tell me what are your network choices listed as? 2G, 3G, etc?
You may need to get a new SIM card from Vodafone.
Has the one you have now worked for 3G?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I can't use wi-fi and internet, why?

I was given a phone BlackBarry 9780. But I can't use wi-fi and internet (I have them turned on, but it's useless).
Could anybody explain me why is this situation?

Hi and Welcome to the Community!
There are a lot of possible reasons, but from your brief description, all I can do is give you a long list of all that I can think of, and you'll have to determine which applies.
On some BB OS levels, there is no ability to use WiFi and the native Browser unless you have a proper data plan in place from your mobile service provider to enable those services.
KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone
Since the BB was used, it may not have been properly cleansed...refer:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
Even if it was partially cleansed, but was previously associated with BES, there could be a latent IT Policy blocking this usage:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
Depending still on your OS level, you may have to enable the "hotspot" browser within the native BB Browser settings:
KB29087 Unable to browse the Internet over a Wi-Fi connection on the BlackBerry smartphone
KB23699 Simplified browser selection in BlackBerry 6 and BlackBerry 7
You may need to investigate obtaining and installing an alternate browser -- e.g., Opera, which can function via WiFi totally independent of BB-proprietary requirements.
Of course, I also can't tell exactly what you mean by "can't use wi-fi"...can you not even connect to any WiFi networks at all? If so, what exactly do you do (step by step please) and what exactly happens?
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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I can't use the internet in my BB Z10 due to band issues

I bought a BB Z10 online (Ebay) and it's of T-mobile. it's unlocked now (the seller told me it was unlocked but it wasn't true so I had to do it here in Peru) and now I can't use the internet unless it is only through wifi connection. I contacted Movistar Peru and they say that it is because it was bought in the USA and it's for their band only. Is that true?

tickerguy wrote:
Doubt it. If you can make and receive calls it is talking to the network.
No, the Voice/SMS "pipe" is completely different than the data connection.
armandolopezarenas, make CERTAIN that Movistar has not placed on your account the BlackBerry Data plan, it is traditional that they might, but on the Z10, you will ONLY need a general data plan.
As to the APN, as asked above, check it and see. Some carriers enable the APN to be edited, and some do not.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Ringtone apps - Downloaded, but not to the Music folder so I can't use them

I'm a little frustrated. I downloaded a ringtone app and as per instructions, I should be able to access the ringtones in the music folder. they downloaded, but they are not in the music folder so I can't use them and I need some new ringtones!! Please help!

I don't find an app called "ultimate ringtone"...must not be available to me. You might want to read the reviews to see if anyone has hints there. You also might want to contact the developer to find out what you need to do with their app.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can't use apps....

I didn't join any data plans (i just use wifi to connect to the internet), can i use the apps? The sales told me that even not joining those data plans, i can still download the apps through wifi and the apps can function nornally. However, i've tried many times, i can't use any of the apps!! Besides, i can't even use the app world through my mobile....

Hi and Welcome to the Forums!
Please check this page to ensure you meet the minimum requirements (including if it is available in your country):
http://na.blackberry.com/eng/services/appworld/download.jsp
If it is available in your country and you feel you meet the device-level system requirements, then contact your carrier to ensure that you meet the service plan (from them) requirements for access (via their network) to AppWorld.
Lastly, do be aware that AppWorld is merely a portal, vending apps developed mainly by others. As such, it is not your exclusive procurement source -- there are others that you can try (e.g., Handango, Handmark, BPlay, GetJAR or Mobihand). I have found that there are very few apps that are exclusive to AppWorld. You can search the on-line catalog and then search out other procurement sources, including quite often the developer website itself.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How Can i Apply my BBM Pin Code

How Can i Apply my BBM Pin Code for my Blackberry z10, i am live in pakistan please help.

Hi and Welcome to the Community!
Sorry, but even with all of the years of experience I have with BB, I cannot understand what you are asking for. Can you try again please? Perhaps describe the exact steps you are attempting, and exactly what happens at each step.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can not use Blackberry Messenger On Playbook

hi all..... does anyone can explain about my problem......?
i have blackberry 9780 work on the latest OS, Blackberry bridge 1.0.0.83, BBM 6, and i still cannot use my BBM on my playbook. i already try to delete the bridge on my BB 9780 and reinstall it again and again, i still can't do the bbm right. it always shows blank screen when i tried to load it on my playbook.
well i tried to use my friend Blackberry the same 9780 OS and BBM, well it works well....
i also tried Blackberry 9700 with OS 6 and BBM 6 it also do the white screen on my playbook
does this mean that playbook only work on certain blackberry only?
Solved!
Go to Solution.

You have the latest software versions.
Try deleting the bluetooth connection between the
2 devices, and reboot both devices.
Try repairing the devices, this worked for me.
Are you doing this as a BES, u may have an IT policy in place
that needs to be removed.
Be a Shepard and not an iSheep.

Second hand BB 9220. I CAN'T USE THE APPS. HELP

I bought a second hand BB 9220. And I think it is currently subscribed with a data plan from the previous owner.
I can't access the BB App world, the BBM, and all the apps in it. How can I use my blackberry?
Are there any software? which can I hack or deactivate it? Huhu
Hope for a favorable reply. Thank you.

Hi anjcabs
First, you need to wipe your 9220. Option > Security >. Security Wipe. All contacts, email, photo & video from previous user will be deleted. Once wipe completed, you need to sign in with your BlackBerry ID.
Second, make sure you have BIS (BlackBerry Internet Service) BlackBerry Data Plan from your carrier. Once you have it, you can use BlackBerry data services such as BBM, BlackBerry World, push email, Facebook for BlackBerry.
Good luck and let us know the result.
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• If your issue solved, mark the best post in your thread as Solution

I can't use my bbm :(

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