I can't use my rewards because of $.02...really?!?!!

I wanted to use my $20 reward certificate, but the subtotal was $19.98 (the total without tax). I was told that I needed to purchase another item to make the total over $20. I asked if they could just override it because I didn't care about the $.02. They again repeated that they couldn't and to just buy a candy bar or something. I told them that I had no desire to buy something that I did not need or even want even if it was just $1 more. It's the principle of being forced to buy something additional in the store for no reason. Eventually, I bought something just to go over the $20 even though I probable won't use it. Best Buy needs to start empowering their employees again. Tieing employee's hands with stupid rules only leaves a content/happy customer feeling unsatisfied as they leave the store. And yes, I was informed this happens all the time.

Good morning jennifer_guest,
Thank you for taking time to sign up for the forum and post your feedback. As RealGeorgeW made reference to, a purchases pre-tax total MUST equal or exceed the value of a My Best Buy™ certificate in-order to be redeemed. A certificate does not have any actual cash value, so change would not be provided. This aspect of the program terms has been in effect for as long as I can remember and is not something that we can override while at the register.
The intention of the program is benefit our customers and not to inconvenience. I will make sure that your feedback is made visible to our My Best Buy™ program team and upper management so that it can be properly reviewed. If changes to the program are to be considered, then the feedback our members provide will play a major role in the decision making.
My Best Buy™ Program Terms
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
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Also, can My Best Buy reward certificates be used toward a pre-order of a game?
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Thanks for answering my three questions about My Best Buy Rewards

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Those are three great questions! Let me see if I can help provide answers.
As long as the certificates are valid, you can apply two to a single purchase.
A certificate can be applied to a pre-order, but only on BestBuy.com.
The main exclusion is the purchase of gift card, but there are a couple others and you can those here.
Thank you for posting to the forum, and please let me know if you have any other questions.
Derek|Social Media Specialist | Best Buy® Corporate
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I can't use my rewards because of $.02...really?!?!!

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