I can't use my software to reinstall CS6 Master Collection. What is the problem?

I can't use my software to reinstall CS6 Master Collection. What is the problem?

uninstall everything cs6, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall.
if that fails, expalin what you see when trying to reinstall that indicates to you that there's been a problem.

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