I can't use the sticky note function-Help!

I have version 9 and I am not able to makes sticky notes in reviewing the work that is sent to me. I had version 5 where all worked well and recently got a new hard drive and installed Adobe Reader 9. I read that the document has to have permission to make comments and when I go to preferences it says that this document does not have permission....but when I call the person who sent it(graphic artist who works in Quark) -she said that nothing has changed and that it does have permission. Help! What do I do to be able to use the sticky note function again.
Thanks,
Glen
[email protected]

I have noticed a similar problem at my friends computer. The small company he works for has a regular Apple Quad tower running Version Cue 3 w/ Leopard. The system has Adobe Acrobat 9 Professional installed. When he logs in and creates a PDF review, he is able to see the review window open up in Safari with the commenting features. Granted, since he has Adobe 9 Pro, he doesn't need to "Enable the Commenting" feature.
So we tested on his lap top that just had the Adobe Reader 9 (AR9) recently installed on a fresh copy of Tiger 10.4.11. He got his invite email and went to the server and was able to do all the functions except for one: when he went to check out the review and clicked to open the PDF, it came up with an JavaScript error indicating that the: This Document is Available for Review in Acrobat Reader. You must use Adobe Acrobat .. blah blah
So I did the next obvious step and went to AR9 and and "Enabled the Commenting". Saved it as a different document name and re imported it into the Version Cue through Bridge. I went back in and tried to initiate a new review with the updated file. SAME ERROR POPPED UP. Now, I was able to directly open the PDF document that I exported from AR9 on my friend's lap top (solo Reader) and the document loaded successfully.
The users all have the proper permissions. It works on a system with Acrobat but not with just the Reader installed. Any ideas out there?

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