I can't use The touch screen on my photosmart D7360.

The touch screen on my photosmart D7360 is not working properly. I am using windows vista 32-bit. It is stuck on the screen that comes up on the printer with a message to replace ink cartridge soon. at the bottom press OK or cancel. I can not do either. when I insert a memory card the screen does not change either so unable to print pics directly from the printer it will work from the computer so it works fine that way. what should I do or what needs to be fixed? I have already re-installed drivers several times and that does not work.

Hi  there Rslilangel
You can run HP Print and Scan Doctor  this tool Diagnoses and resolves many printing, scanning, and connectivity problems.
Also The HP Hardware Diagnostic Utility This one Helps resolve common hardware-related issues.
You can find this useful utilities here Click here 
Whe you run this let me the out come I  will do my best to help you.
Hope this helps!
RobertoR
remember ↓↓↓
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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