I can´t use Windows Media Guide in Windows Media Player 12

Good morning for all of you.
I would like to know why when I start Windows Media Player 12 I dont have access to Windows Media Guide, I used in other PCs for listening to some internet radio stations.
I have a Toshiba Satellite  C50-B running Windows 8.1 and when I try to add it they are asking me for a Windows License, I wrote the one is included but it didnt accept it.
Can you help me? 
Thanks..

Hi Jerry.
Please check in the picture attached that Windows asks for another license key.
I only have the one that came with the notebook and tried it and didn´t work.
I will wait for your comments.
Attachments:
windows 8.1 serial.png ‏184 KB

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