I can't utilize my free Adobe Reader.  Help.  I can't open my PDF files sent to me.  I keep getting

I can not open my PDF files sent using my Adobe Reader.  I keep gettting prompts to buy Adobe XI and that my free trial period is up.       

What is your operating system?  What is your Reader version?  What means "can not"?
Can you post a screenshot of such a message "to buy Adobe XI"?

Similar Messages

  • Adobe Reader 9.x crashes when opening some pdf files that work fine with Adobe Reader 8.x

    Adobe Reader 9 crashes when opening approximately 10% to 20% of the pdfs in my collection. The remaining 80% to 90% work without problems. The pdfs are launched by double-clicking the pdf file from Windows Explorer. The crashes occur with both v9.0 and v9.1. The pdfs that crash in v9.x work fine in older versions of Adobe Reader, such as v8.1.3. Furthermore, this behavior also occurs on all 3 virtual machine hosted on the same physical machine, with default Adobe Reader settings, for both v9.0 and v9.1. The virtual machines have little running in memory except standard Windows executables - i.e. they are fairly pristine. The operating systems for the virtual machines are XP SP3, XP SP2, and Windows Server 2003.
    Error message info in all cases:
    app=acrord32.exe
    app version=9.1.0.163
    module=jp2klib.dll
    module version=2.0.0.2579
    offset=0003277d
    Operating system for real computer: XP SP3
    CPU: 1333 MHz Athlon single core
    RAM: 1 GB
    To sum up, this problem happens on both a real computer running XP SP3, and also on all 3 virtual machines hosted on the same physical computer. I tried changing the Reader setting to not use hardware rendering, to no avail. I also tried various Data Execution Prevention settings in Windows, to no avail. All operating systems, the real and virtual ones, do not have problems with other programs that I use. I also tried a second machine with Adobe Reader v9.1 and the same exact problem pdfs, and had no issues. Thus, the problem happens on only one of the computers, but on the real and 3 virtual operating systems on that machine. There were no errors reported during any of the Reader installations. The virtual machines had no prior versions of Reader prior to Reader installation.

    I did further testing of 10 single page pdf files which I created from a single book. All 5 pdf files with images crashed in Reader v9.1. 0 of the 5 pdf files without images crashed in Reader v9.1. Reader v8.1.4 crashes on none of the 10 pdfs. Note that the crash always occurs in jp2klib.dll, which according to the file property description is 'JPEG2000 Core Library', which deals with images. So it seems the issue is in Adobe's jp2klib.dll, in combination with the hardware/software that I have. I used Microsoft's DirectX Diagnostic Tool to test DirectX, including visual tests of DirectDraw and Direct3D - everything worked as expected with no issues detected.<br /><br />Some information about my hardware:<br />Display drivers=Nvidia v84.21<br />Video card=GeForce FX 5200 with 128 MB RAM<br />CPU=AMD Athlon (single core)<br />System RAM=1024 MB in 3 DIMMs<br /><br />Further information about my hardware: (from the program System Information for Windows)<br /><br />Motherboard:<br />Manufacturer=ASUSTeK Computer INC.<br />Model=<A7V133><br />Version=REV 1.xx<br />Chipset Vendor=VIA Technologies Inc<br />Chipset Model=VT8363/5 KT133/KM133 System Controller<br />South Bridge=82C686B PCI to ISA Bridge<br />CPU=AMD Athlon<br />Cpu Socket=Slot A / Socket A [SOCKET A]<br />System Slots=5 PCI, 1 AGP<br />OnBoard devices=<unknown> (Disabled) Promise PDC20265<br />     <br />Memory Summary:<br />Location=System board or motherboard<br />Maximum Capacity=1536 MBytes<br />Memory Slots=3<br />Error Correction=None<br />Use=System memory<br /><br />CPU Info:<br />Number of CPU(s)=One Physical Processor / One Core / One Logical Processor<br />Vendor=AuthenticAMD<br />CPU Full Name=AMD Athlon<br />CPU Name=AMD Athlon(tm) Processor<br />CPU Code Name=Thunderbird<br />Technology=0.18µ<br />Platform Name=Slot A / Socket A<br />Type=Original OEM processor<br />FSB Mode=DDR<br />Type ID=0<br />CPU Clock=1323.68<br />L2 Cache Speed=1323.68 MHz<br />L2 Cache Speed=Full<br />CPU Family / Model / Stepping=6 / 4 / 4<br />L1 I-Cache=64 KB<br />L1 D-Cache=64 KB<br />L2 Cache=256 KB<br />RDMSR=00000000 00000000 00000000 00000000<br />MMX=Yes<br />MMX+=Yes<br />SSE=No<br />SSE2=No<br />SSE3=No<br />SSE4A=No<br />3DNow!=Yes<br />3DNow!+=Yes<br />DualCore=No<br />HyperThreading=No<br />AMD64=No<br />NX=No<br />VT=No<br />PowerNow!=No<br />LongHaul=No<br />LongRun=No<br />Architecture=x86<br /><br />Video:<br />AdapterCompatibility=NVIDIA<br />AdapterDACType=Integrated RAMDAC<br />AdapterRAM=128 MBytes<br />Availability=3<br />Caption=NVIDIA GeForce FX 5200<br />ConfigManagerErrorCode=0<br />ConfigManagerUserConfig=false<br />CurrentBitsPerPixel=32<br />CurrentHorizontalResolution=1280<br />CurrentNumberOfColors=4294967296<br />CurrentNumberOfColumns=0<br />CurrentNumberOfRows=0<br />CurrentRefreshRate=60<br />CurrentScanMode=4<br />CurrentVerticalResolution=1024<br />Description=NVIDIA GeForce FX 5200<br />DeviceID=VideoController1<br />DeviceSpecificPens=-1<br />DriverDate=20060309212900.000000-000<br />DriverVersion=6.14.10.8421<br />InfFilename=oem6.inf<br />InfSection=nv4_NV3x<br />InstalledDisplayDrivers=nv4_disp.dll<br />MaxRefreshRate=75<br />MinRefreshRate=60<br />Monochrome=false<br />Name=NVIDIA GeForce FX 5200<br />NumberOfColorPlanes=1<br />PNPDeviceID=PCI\VEN_10DEDEV_0322SUBSYS_91101462REV_A1\49AEDED500008<br />Status=OK<br />VideoArchitecture=5<br />VideoMemoryType=2<br />VideoModeDescription=1280 x 1024 x 4294967296 colors<br />VideoProcessor=GeForce FX 5200<br />BitsPerPel=32<br />DeviceName=NVIDIA GeForce FX 5200<br />DisplayFlags=0<br />DisplayFrequency=60<br />LogPixels=96<br />PelsHeight=1024<br />PelsWidth=1280<br />SettingID=NVIDIA GeForce FX 5200<br />SpecificationVersion=1025<br />BitsPerPixel=32<br />ColorPlanes=1<br />DeviceEntriesInAColorTable=-1<br />HorizontalResolution=1280<br />RefreshRate=60<br />VerticalResolution=1024<br />VideoMode=1280 by 1024 pixels, True Color, 60 Hertz<br />Video Bios Version=Version 4.34.20.22.00 <br />Video Bios Date=04/28/03<br />Name=GeForce FX 5200<br />Chip Type=GeForce FX 5200<br />DAC Type=Integrated RAMDAC<br />Memory=128 MBytes<br /><br />BIOS:<br />BIOS Version=ASUS   - 30303031, Award Medallion BIOS v6.0, Award Plug and Play BIOS Extension v1.0A, Award Modular BIOS v6.0<br />BIOS Date=04/23/02<br />BIOS Web Page=http://www.award.com<br />BIOS Vendor=Award Software, Inc.<br />Version=ASUS A7V-133 ACPI BIOS Revision 1009<br />Release=04/23/2002<br />BIOS Size=256 KB<br /><br />Memory:<br />Location=System board or motherboard<br />Maximum Capacity=1536 MBytes<br />Memory Slots=3<br />Error Correction=None<br />Use=System memory<br />Maximum Memory Module Size=1024 MBytes<br />Device Set=DIMM 1<br />Device Locator=DIMM 1<br />Capacity=256 MBytes<br />Memory Type=Synchronous DRAM<br />Data Width=64 bits<br />Form Factor=DIMM<br />Total Width=72 bits<br />Device Locator=DIMM 2<br />Capacity=256 MBytes<br />Memory Type=Synchronous DRAM<br />Data Width=64 bits<br />Form Factor=DIMM<br />Total Width=72 bits<br />Device Locator=DIMM 3<br />Capacity=512 MBytes<br />Memory Type=Synchronous DRAM<br />Data Width=64 bits<br />Form Factor=DIMM<br />Total Width=72 bits

  • Safari 5.1.7, using Adobe Reader 10.1.3, does not display pdf files.

    I use Safari 5.1.7 and Adobe Reader 10.1.3.  I have mac osx.6.8 which, according to Adobe, is compatible with Adobe Reader 10.1.3.  Selecting a pdf file to display results in a black page.  Why?

    Hi..
    Try removing a plugin...
    Quit Safari.
    Open the Finder. From the Finder menu bar click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Internet Plug-Ins
    Move the Adobe PDF Browser plugin (or just PDF Browser plugin) from the Internet Plug-Ins folder to the Trash.
    Relaunch Safari to test.

  • My adobe reader - version 11 won't open a PDF

    My adobe reader - version 11 won't open a PDF - I have uninstalled, rebooted and reinstalled it - same problem.

    What is your operating system?
    Does the same thing still happen if you update to 11.0.4?

  • How can I download a free adobe reader

    Where can I download a free adobe reader

    Adobe - Adobe Reader download - All versions
    Be sure to deselect the additional downloads if you do not want them.

  • I have the latest version of Adobe Reader. However I cannot open a PDF document online. I was always able to do this on the particular website. What can I do please?

    I have the latest version of Acrobat Reader. However I cannot open a PDF document online. I was always able to do this on the particular website. What can I do please?

    What is your operating system?  Browser?  Reader version?
    What exactly means "cannot"?

  • Adobe Reader 9.1 Crashes when opening 2 pdfs

    When I open 1 pdf file with the reader, it is fine and works normally. However as soon as I attempt to open another one, it crashes.
    I am using windows vista 32 bit

    I get the same issue if I double click on one PDF file on my drive and then double click on a second PDF file also on my drive, the second one does not open and eventually I get an error message saying that Adobe reader has encountered a problem and will close.
    If I use File=> Open then I can open as many PDF files as I wish with no problems

  • After updating my firefox now I can't download PDF files from websites. I keep getting the error Adobe Acrobat/REader that is running can not be used to view PDF files in a web browser. My Adobe is the most recent version. I don't know what to do about

    I can't view PDF files in firefox anymore.
    == This happened ==
    Every time Firefox opened
    == after updating firefox

    See:
    http://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox
    http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox
    <u>'''''Other Issues'''''</u>: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
    <u>'''Update Java'''</u>: your ver. 1.6.0; current ver. 1.6.0.20 (<u>important security update 04-15-2010</u>)
    (~~red:Firefox 3.6 and above requires Java 1.6.0.10 or higher~~; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
    ''(Windows users: Do the manual update; very easy.)''
    ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
    See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
    Do the update with Firefox closed.

  • How to install adobe reader to my site [removed] so that pdf file can be read directly in my site instead of getting downloaded ?

    How to install adobe reader to my site [spam link removed] so that pdf file can be read directly in my site instead of getting downloaded ?

    Adobe Reader is installed on the client side, not on the web server.
    Viewing PDFs online is a browser setting.
    Please do not post any irrelevant links!

  • Adobe Reader for Windows Phone cannot open older PDF versions?

    I've found that Adobe Reader for Windows Phone displays the following error when I try to open certain PDF documents: "There was an error opening the document".
    After doing some limited testing I found that it can successfully open PDF documents which were saved as "PDF version: 1.5 (Acrobat 6.x)", but the error appears when it tries to open documents saved as the older format "PDF version: 1.3 (Acrobat 4.x)". (I am checking the filetype version by opening the documents in Adobe Reader X on my PC and looking at the document properties).
    My phone is a HTC 7 Mozart running Windows Phone 7.5. I noticed the problem when I was using the SkyDrive app to try and look at some PDF files I have saved in SkyDrive. SkyDrive downloads the file and then passes it to the Adobe Reader app to view. It works when I look at a newer version 1.5 PDF but not the older v1.3 type. Unfortunately my HP Photosmart 5510 scanner outputs scans as PDF files and only in the older file version.
    I've tried reinstalling the SkyDrive app and the Adobe Reader app on my phone. (The Adobe Reader app is version 10.1.1, build 20120919).
    Is this a known limitation, or is this a bug?
    If this is a limitation that won't be fixed - is there an easy way I can convert my files to the newer file type? (Adobe Reader X on my PC doesn't seem to offer a way to convert existing files)
    Thanks!

    [topic moved to Adobe Reader for Windows Phone forum]

  • Adobe Reader 9.0 has delay when downloading PDF file through proxy server

    There is an issue with the Adobe Reader (and Acrobat) 9.0 PDF Link Helper ActiveX control for Internet Explorer (6 or 7) on Windows computers with respect to proxy servers. Due to this issue, there is a 2 minute delay for any Internet Explorer web browser on the Deere network before any PDF file will open from the Internet within the IE web browser if In-Place activation (Display PDF in Browser) is enabled in Adobe Reader 9. This problem does not affect Adobe Reader 8.
    What we are seeing is that when someone on the Deere network clicks on a links to a PDF file in the Internet, the PDF file downloads immediately. But then, after the PDF file is downloaded, the Adobe Reader 9 PDF Link Helper ActiveX control tries to talk directly to the Internet web site. The Adobe Reader 9 PDF Link Helper ActiveX control does not know how to negotiate our proxy server. So after a minute or two, the Adobe Reader 9 PDF Link Helper ActiveX control times out (gives up) and allows the IE browser to display the downloaded PDF file in the IE browser.
    We work around this issue by disabling In Place Activation for PDF files in IE (uncheck Display PDF in Browser). But we would like a fix for the PDF Link Helper ActiveX control.
    [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\9.0\Originals]
    "bBrowserIntegration"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Originals]
    "bBrowserIntegration"=dword:00000000
    Here's what our proxy people see when they do a trace of a PDF file download through their proxy server with IE 7 and Adobe Reader 9 with Display PDF in Browser checked.
    The browser tells the proxy to download the pdf, it does and sends it to the browser. Before the browser opens it something in Acrobat ( or I.E. ? ) tries to make a connection back to the content server that hosted the pdf. Unfortunately this agent does not ask the proxy to make the request for it, but rather asks local DNS to resolve the Internet server name. This request dies because our internal private network does not know anything about the Internet. Only the DNS used by the proxy can resolve Interent names. After two unsuccessful DNS queries into the private network, the agent tries to resolve the same Internet name with NBNS ( netbios name service) queries again into the private network, with the same results. These requests persists for more than two minutes ( over 200 unresolved queries ). Then for whatever reason the agent gives up and the already downloaded pdf file loads into the browser.
    I have a TCP capture file if you want it.

    Hi,
    I have the same problem with some specific PDF files. For more than 90% it hangs when opening the file, but sometimes it works (with the same file).
    The workflows where it sometimes worked:
    a) Loading the PDF, the reader is started the first time and displays license dialog.
    b) The reader was already runing and file is loaded with Drag&Drop or File/Open in the Reader
    But most times it does not load.
    I could not find out which file is missing or trying to be opened. So I tried with the CP949.TXT.
    I found no CP949.TXT in Reader 8 installation, so I took it from the link, pasted into notepad and stored in the respective directory
    C:\Program Files (x86)\Adobe\Reader 9.0\Resource\TypeSupport\Unicode\Mappings\win\
    Now it seems to work fine, opening PDFs with double click from exporer.
    But why did Adobe Reader 8 not have the TypeSupport directory at all?
    Even when having found a fix (hack?), I think I did not understand the cause of this problem.
    Regards,
    TheLastReader

  • Adobe Reader v 11.0.10 cannot print PDF files

    Hello,
    My Adobe Reader v11.0.10 running on Windows 8 Pro with Media Center cannot print anymore.
    I used to be able to print from Adobe Reader before.
    I still can print to all printers using other applications – Word, Excel, Notepad.
    I can print a test page on any of my printers without any problems.
    I can print PDF files using other PDF viewers (like Foxit reader), but I can’t print from Adobe Reader.
    There is no error message on the screen and there is no any error message in the log files.
    If I uninstall Adobe Reader and re-install it, then the first time I log on I’ll be able to print once.
    But any consecutive attempt to print will fail!
    Any ideas what could be the problem?
    Thank you!

    Hello,
    I go to File --> Print menu.
    As I always do.
    It used to work before.
    I haven't tried "Print as image" option, but I'll try it and post the result!
    I will try also unchecking 'Enable Protected Mode at Startup' option under Edit> Preferences> Security (Enhanced)
    As I mentioned in my previous post I tried re-installing Adobe Reader - but no luck :
    "If I uninstall Adobe Reader and re-install it, then the first time I log on I’ll be able to print once."
    I think that the issue is not the particular file - it has something to do with Adobe Reader itself. Maybe it is corrupted????
    I'll try again tomorrow and I'll post the result!
    Thank you for your reply!

  • Downloaded Adobe Reader to I Pad 2. The PDF file is still not opening.

    This is what the file says when I attempt to open it. I copied the first web link and downloaded Adobe Reader from there.
    Please wait...
    If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
    You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/products/acrobat/readstep2.html.
    For more assistance with Adobe Reader visit http://www.adobe.com/support/products/ acrreader.html.
    Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

    I would go the iTunes store and install the Adobe Mobile Reader app and not the computer application Adobe Reader for Windows.
    Of course you may find the Adobe Mobil Reader app is not compatible with the iPad2 and that maybe true for all PDF reading apps through iTunes. Also check to make sure your iPad is compatible to the app.

  • Is Adobe reader touch for windows 8 support interactive PDF files with multi media contents like SWF

    I have many PDF files with SWF content i try Adobe reader X but it is slow, so i try Adobe reader touch for windows 8 but the SWF doesn't work.

    The full featured Reader for Windows 8 is Reader XI.
    Reader Touch works in all Windows 8 systems BUT it is intended mainly for use in mobile tablets - I see no particular reason to use it unless you can'r run Reader XI. Given it is mainly for use on mobile that can't use Flash, we aren't likely to ever see the development team spending their time on this.
    If you want the latest and greatest - at least try Reader XI, not X! (Flash is a separate download, it will prompt).

  • I'm unable find pdf files through adobe reader app even though i have added pdf files to my ipad through itunes.. Please provide me a solution to read pdf files on adobe.

    ......

    If you want to read pdf files in adobe. You need to add adf files to adobe directly. For this you need to connect your device and go to apps section. In that section select adobe then right side you will get a window. In that window you can add pdf files.

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