I can uninstall firefox then reinstall it then it opens when i close firefox i get crash report then i have to uninstall then reinstall to get it to work.

I have tried everything. i have installed uninstalled it works the first time then when i close all windows and try to reopen i get a crash report. then i cant even open in safe mode. so i go through the uninstall and reinstall process again. this has been a nightmare. I hate chrome but may have no choice but to change browswers. I have had this problem before but dont remmeber what i had to change in the about:config settings to resolve.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
If necessary then you can open <b>about:</b> pages via the location/address bar.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Similar Messages

  • It downloads version 4.1 - but does not install it and always shows this as Firefox 4.0 - Yahoo edition. Moreover the tabs open when I close firefox do not open when I start next.

    Question
    It downloads version 4.1 - but does not install it and always shows this as Firefox 4.0 - Yahoo edition. Moreover the tabs open when I close firefox do not open when I start next. edit
    Details

    Download the official version of Firefox 4.0.1 here: <br />
    http://www.mozilla.com/en-US/firefox/
    Then un-install that Yahoo branded version and install the official version.

  • After installing updated firefox,my speed dial will not open when I close the current tab which it did before I upgraded

    after installing updated firefox,my speed dial will not open when I close the current tab which it did before I upgraded. How do I fix this problem? Thank You, Mike Chidester

    is it up to date
    Speed Dial :: Add-ons for Firefox
    "Works with:
    Mobile 0.7 - 1.0.*
    SeaMonkey 2.0 - 2.5a1
    Firefox 2.0 - 8.0a1"
    https://addons.mozilla.org/firefox/addon/speed-dial/#detail-relnotes

  • How do I keep my tabs open when I close firefox? I have tried the method in this site (tools- options- general- when firefox starts... but it didn't work.

    I used to be able to close firefox and have all my opened tabs saved. When I open firefox again, those tabs will be opened as I last closed firefox.
    Now, I am not able to do it. The firefox was crashed at one time earlier and I have to open the task manager to force it to close because it is frozen and so was my computer. After I opened it again, there is no tabs saved which I kinda expected. Then I
    go on web surfing and browse various websites. Now, when I close firefox, a box pops up warning me about the opened
    tabs will be closed. So I googled the symptom and it brought me to this website, telling me that if I set
    "tools->open->general->When firefox starts" to "Show my windows and tabs from last time", it should behave as it was before.
    I tried that but it doesn't work.
    Any help is appreciated.

    In case you use "Clear history when Firefox closes" or otherwise clear history:
    *do not clear the Browsing History
    *Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
    *https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history
    Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

  • Firefox only opens when a I run as administrator, crash report comes up when I click on icon and does not open. Help

    "when i started my computer today for the first time I clicked on the firefox icon and the crash report came up. I shut down normally last night. I clicked on start firefox multiple times and the crash report kept coming up. I restarted my computer same result. I then tried run as admininstrator and it loaded normally. Now the only way I can run firefox is if I run as administrator. I tried a new profile and that did not work. Same result.

    You say click on a file but your do mean you are double clicking to open the file, right?

  • Firefox process stays open when i close firefox on vista

    whenever i close firefox on vista on my laptop it stays open in the process. i have to manually go to task manager, kill the process and then open firefox again if i want to use it. it also kills all of the memory while the process is still there

    See http://kb.mozillazine.org/Firefox_hangs and [[Firefox hangs]] (Hang at exit)

  • When I close firefox it doesn't really close it seems to be hidden. Then when I try to start it again I have to Alt, Ctrl, Del, go to process , turn it off then hit it to start again. I can not get it to open in the hidden process that it is in

    Apparently when I close Firefox it doesn't really close. I get told when I try to open Firefox later "Firefox is still open, you must close Firefox, Then reopen it. Then I hit Alt, Ctrl & Del, go to process's then I have to close it then reopen it. It does not open until it is closed in process's.

    The process can take a few seconds to close. Sometimes you need to use Task Manager.

  • When I close Firefox then wont reopen unless I go to task Manager and close program from there.

    When I close Firefox it will not open another window when you click on icons or manually try to open new window. I have to open Task Manager find Firefox program and manually close program. Then when you open a new Firefox window it try's to restore previous session , saying sorry Firefox crashed. I have uninstalled and reinstalled , turned off all add-on's nothing has worked. No virus's , no other outside influences , nothing else on my computer has issues. Can you help?

    See this: <br />
    https://support.mozilla.com/en-US/kb/Firefox%20hangs#w_hang-at-exit

  • My homepage will load about 30% and then i'm dead in the water. when i close firefox it appears to close but when i try to reopen it tells me that it's already running. started with beta 6 i deleated and loaded ver 5 no change

    when i start firefox, everything starts normal then my homepage (igoogle) starts to load, gets to about 30% and stops. from there i can click on links or bookmark and a new tab will open but no page will load. i can't get anywhere. then when i close firefox it appears to close normally but when i try to reopen firefox i get a message that firefox is still running but not responding and the only way to shut it down is to reboot. when it first occured i was running beta 6 (since it became available, i also used beta 4 & beta 5) i then uninstalled beta 6 and downloaded and installed ver 5 same problem. i then did a system restore to a time before the problem.. no luck. i'm not sure what to try next. IE & chrome both work fine

    I'm in exactly the same boat - dead at blue screen, only option is to salvage using target mode.
    I don't currently have access to another Mac to do target mode. I was planning to buy a new Mac this fall anyway, though. 2 questions in preparation for that purchase:
    1) Is there anything I can do before buying a new Mac to make the salvage process more successful? ie, should I spend the time and money going to the genius bar to have them help me get from totally crippled to partially crippled? (As for expertise, I'm a proficient consumer-grade user, but Apple Support walked me through the safe-boot process, etc.)
    2) Is Apple going to provide 10.5 once it is released to people who buy a new Mac in these 6 weeks pre-release?
    Thanks for your help,
    Bailey

  • I installed Firefox 3.6. Since then, I am unable to open pdf documents in Firefox. I get a black page. I tried opening the same document in Internet Explorer. It worked fine. I recently installed Nuance's pdf reader and thought that might be the problem.

    I installed Firefox 3.6. Since then, I am unable to open pdf documents in Firefox. I get a black page. I tried opening the same document in Internet Explorer. It worked fine. I recently installed Nuance's pdf reader and thought that might be the problem. Uninstalled it. Still have the problem with Firefox.
    == This happened ==
    Every time Firefox opened

    How about if you right click on the PDF and select Save Link As..., and then open it locally from within Reader? Does it work ok then?  That might be a workaround until the issue within the browser is resolved.
    Rob Jaworski
    Intl Program Manager

  • When I close Firefox and then come back to it layer a box comes up that says it's already running. It ays to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firef

    When I close Firefox and then come back to it later a box comes up that says it's already running. It says to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firefox again. If I can't get this fixed I will start using someone else. Someone told me a way to close Firefox but I forgot what they said.
    == This happened ==
    Every time Firefox opened
    == a couple of months ago

    Hello Brian.
    You don't need to restart your computer to open Firefox again: you just need to close it manually through your application manager (CTRL+SHIFT+ESC in Processes tab). Anyway, hopefully this support article is what you need:
    http://support.mozilla.com/en-US/kb/Firefox+hangs
    What's probably happening is that you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
    Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
    If you want support for one of your add-ons, you'll need to contact its author.

  • When I close Firefox, then later want to start up again, I get I message that Firefox is still running. With "START TASK MANAGER", I need to close Firefox in order to start again.

    When I close Firefox, then later want to start up again, I get I message that Firefox is still running. With "START TASK MANAGER", I need to close Firefox in order to start again.

    I have the same problem. Firefox won't unload regardless of how long I wait. Literally hours ... I must go in and 'end the process'. This has been a real hassle for a while now. Even considered giving up on firefox. Please look into this! An additional problem; I have to run firefox to get the updates, but I can't get the updates to take because I can't get firefox to unload so I can restart it.

  • I had some problems with my pc, since then when I close Firefox it won't reopen unless i go to Task manager and end the process for FF.

    I had some problems with my pc, since then when I close Firefox it won't reopen unless i go to Task manager and end the process for FF. I have uninstalled FF and re-installed it and no change.
    Walt

    See "Hang at exit":
    * http://kb.mozillazine.org/Firefox_hangs
    * [[Firefox hangs]]

  • When I close out a website it goes to my desk top and then tells me firefox is running and I have to shut down the system

    when I close out a website it goes to my desk top and then tells me firefox is already running and I have to shut down my system and bring it back up and wait to log back in. It's quite frustrating.

    Try Ctrl>ALT>DEL then click Start Task Manager, then find the process firefox.exe, then click end program, then try opening Firefox again. <!-- click applications > new task.... > explorer.exe --> done! If that doesn't work, then try re-installing Firefox or going to this link to safe mode area and click continue to safe mode and then try and exit, if this problem still occurs then disable extensions and plugins

  • I am from Bangladesh. I can't log in with my gmail Apple ID. When I put in the mail and password, and press sign in, it says it has to review on iTunes. Then I am directed to opening a new account. But why should I , since I have one. Plz help :(

    I am from Bangladesh. I can't log in with my gmail Apple ID. When I put in the mail and password, and press sign in, it says it has to review on iTunes. Then I am directed to opening a new account. But why should I , since I have one. Plz help

    Hi Ishrak,
    I apologize, I'm a bit unclear on exactly what you are trying to log into with your Apple ID, or what exactly you are seeing (alert message, directions, etc) when you try to do so. If you continue to have issues with your Apple ID, you may find one or more of the articles linked from the following page helpful:
    Apple ID - Apple Support
    Regards,
    - Brenden

Maybe you are looking for

  • Standard Background Job getting cancelled

    Hello Guru , In my BI dev server one standard event periodic job is geting cancelled due to following reason Job Name : AP_CCMS_MONI_BATCH_STARTUP_DP Program:  RSAL_BATCH_TOOL_STARTUPDISP cancelled error No alerts in configuration range Internal erro

  • Camera Raw 4.6 not working with D700

    I have a PC with Windows XP Pro, 1 GB of RAM and Service Pack 2, Photoshop CS3 and the latest version of Camera Raw 4.6 When I open ACR, it does show that I am using Camera Raw 4.6 Beta version and it seems to work properly with my Nikon D200 NEF fil

  • Anybody know of a good AIM Client?

    I have AIM for Mac and it *****. It hasnt been updated since 2000. I want a similar program, only one that doesnt crap out frequently. I want to have the capability of logging instant messages. And dont tell me iChat, cause i dont like iChat's user i

  • Where are the non J2EE Templates ???

    I'm posting this after hours of frustration. A little background is required: I've been working on a project utilizing Java 2D to manipulate 16 bit images. In dealing with a BufferedImage.TYPE_CUSTOM image originating on a CT scanner, I've come acros

  • Workflow with Adobeform

    Hi All, Can any one help me, how to assign Adobe forms to Workflow with normal SAP. Thanks, Archana.