I can use the internet but can't connect to itunes store or software update

I recently moved, and now have cable internet (I used to use Airport). Ever since the new connection, I can use the internet through browsers, but when I go to the iTunes store, it can't connect. same with Software update.

Hi linnedw;
May I welcome you to the Apple Discussion Forums.
It sounds like your new connection to the web has some ports blocked. Could you please provide us with more details as to exactly how you are now connecting to the web?
Allan

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HT4061 I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

Hi there bigyellowdigger!
I have an article here that can help you troubleshoot this issue with your connection to the iTunes Store. That article can be found right here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
-Braden

TS1398 On my iPhone I can connect to Internet on wifi but can't connect to iTunes store for my updates.

Using my wi-fi as usual for email and FB. Then tried to do my updates in iTunes but message said "unable to connect". Shut down phone but didn't help.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Can't connect to itunes store using itunes on an iMac G5

Can't connect to itunes store using itunes on an iMac G5 and I downloaded itunes 8. It was able to authroize the Mac but then cannot connect to itunes store. Please help.

Can't connect to itunes store using itunes on an iMac G5 and I downloaded itunes 8. It was able to authroize the Mac but then cannot connect to itunes store. Please help.

I can't connect to iTunes Store any more.

When I run diagnostics it shows I am connected to the internet but that "Secure link to iTunes Store failed."

I found the solution from birgitfromwittgenstein posted back in October of 2011 and it works.
birgitfromwittgenstein
Re: iTunes could not connect to the iTunes Store
Oct 15, 2011 11:29 AM (in response to venkateswarlu)
Hi, this had helps me:
go to Start -> programs -> assessoires -> right click on command prompt - using as administrator
then type in:
netsh winsock reset
All your problems are going away.

My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay in store?

My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay for repairs in store because I didnt get the Apple care plan when I purchased it. Sprint said it may be a phone problem not sure if I should take it to Sprint or Apple...I just need my phone

I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store. Face to an error: can not connect to iTunes Store. What's wrong? My apple Id is working on my MacBook Pro as well.

At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store & iTunes just on iPod Face to an error: can not connect to iTunes Store. (Setting... itunes & app store)What's wrong? My apple Id is working on my MacBook Pro as well. And it was working on this iPod before resetting . Just after resetting I can not connect to App Store & iTunes and I can not instal any app even free apps

Try
Can't connect to the iTunes Store

I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please

I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please

Hi Blueandpink,
If you are running iOS 4, you will need to update the iPad via iTunes on your computer (can't do OTA updates unless you have iOS 5 or higher).
If you have a first generation iPad, unfortunately you won't be able to update to iOS 6 (iOS 5 is the highest you can update to on the original iPad).
If you are on an iPad 2, 3, or 4th generation with iOS 5 and it still isn't working, try holding down on both the Sleep AND Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding it until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons. This “reset” fixes a lot of iPad issues and might work to resolve the update issue. Try updating again.
Hope this helps!
~Joe

I can not update my phone because itunes says i am not connected to the internet, but i am connected

I can not update my phone because itunes says i am not connected to the internet, but i am connected to the internet.

Download the last IOS you need and install it.
Download iOS 4.3.5 Links
iOS 4.3.5 download (iPad)
iOS 4.3.5 download (iPad 2) (WIFI)
iOS 4.3.5 download (iPad 2) (GSM)
iOS 4.3.5 download (iPhone 4) (GSM)
iOS 4.3.5 download(iPhone 3GS)
iOS 4.3.5 download (iPod touch 4th generation)
iOS 4.3.5 download (iPod touch 3rd generation)
Step 1: Download and install latest version of Apple iTunes
Step 2: Sync your iPhone with iTunes
Step 3: From iTunes sidebar, select your device (in devices section on sidebar)
Step 4: Press and hold Shift key (Windows) or Alt key (for Mac) and click on “Update”.
Step 5: Select the location of .ipsw file you want to restore or load on to iPhone
Step 6: That’s all from your end, now iTunes will perform some automated steps to complete the installation. Your iPhone will restart once the progress is complete.
Good luck !!

HT4623 How come I can not use WIFI to update the new IOS in my iPhone 5 ? the screen pop up " you no longer connection to Internet " . And I won't be able to download any Apps using Wifi, the screen popup " can not connect to iTunes stores " ..

I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!

Hello phonphon,
We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

When i click on safari to use the internet it says "safari cannot open the page because it is not connected to the internet", but i am connected to a wifi network so how do i get safari to work?

when i click on safari to use the internet it says "safari cannot open the page because it is not connected to the internet", but i am connected to a wifi network so how do i get safari to work?

you may be connected to the wireless network but the question is the internet working properly on the wireless network...
what i mean is that i can make a wireless network without the internet so i can save and share files and have other devices connected to the same network access them... but you have to make sure that your internet it running properly... may have to reconfigure the router is your using PPPOE or if it was working prior to your post then try to restart your modem... that usually resolves most issues.

I can't connect to iTune Store nor to radios, with the aid of iTune,check for updates, these last two from aid, but if you communicate with support.Please the answers in spanish.

I can't connect to iTune Store nor to radios, with the aid of iTune,check for updates, these last two from aid, but if you communicate with support.Please the answers in spanish.

Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
          8.8.8.8
          8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. Any difference?
Notes:
1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.
2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

My computer says I am connected to wifi, but when I go to use the internet, I am not connected. What do I do?

I have tried to reset my wifi and use different wifi systems. I am in college, so I have tried to use the internet both on campus and in my home in Dallas, neither of which worked. I JUST WANT TO HAVE INTERNET.

My computer says I am connected to wifi, but when I go to use the Internet, I am not connected.
Usually when this occurs on one Wifi and Internet connection, the wifi router is working, but the router connection to the Internet Service Provider is broken. Resetting the modem or router/modem combination often results in a new connection to the ISP being established (baring any data caps limits, line, modem or ISP troubles)
However your mentioning it's not connecting anywhere your going on wifi or Internet, which could mean your machine has been compromised and possibly blacklisted until it's cleaned up of malware, or you tried to self solve your earlier issues and messed up your Network settings.
I tend to lesser think it's a actual hardware problem, but it might come to that eventually.
You should test the compromised/blacklist theroy by using a Ethernet cable to the modem you know has a good Internet on and powering on/off the modem. (if a router/modem combination, then no need). If you get Internet and not kicked off in a few minutes, then your machine is fine, likely messed up Network settings are too blame.
You can clear everything out by creating a New Location by editing locations and creating a new one, also by going to Airport Advanced > Airport and deleting all the previous connections to start over new. Reboot.
Connect manually to your home network and save in Keychain when it asks.
If this is all too much for you, take it to a local PC/Mac repair shop as they specialize in software/network issues.

I'm using the remote with my iPod connected to iTunes why can't I search playlists on the iPod? It only lets me search playlists in iTunes

I'm using the remote with my iPod connected to iTunes why can't I search playlists on the iPod? It only lets me search playlists in iTunes and only let's me see the current playlist on the iPod only

You can only sync to one computer.
You would have to transfer purchases, but the apple ID would need to be the same.
Or find a 3rd party app to transfer content.

TS3297 can't connect to itunes store. getting code "11222". done all the trouble shooting i can think of. been on fone w/ "helpline", but no success. anyone got an idea what is going on here ?

Can't connect to Itunes store. Keep getting message code"11222". Done all the troubleshooting I can think of . Have researched my network settings and firewall settings. Have followed all the diagnostic routines. Been on the fone w/ HELP , no success. This code appears to apply to windows . but I can't get past this code. Anyone out there got a clue as to what is going on here ? thanks
sambodine

4 months and 80 views later, not a single response...
nice to know this support forum works....
Thanks (for nothing) apple....
and BTW, please continue ignoring this topic, cause i really dont give a **** about "genius" any more...

I can use the internet but can't connect to itunes store or software update

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