I canceled a pre-order and now my reward certificate isn't showing up?

I pre-ordered Destiny for the Xbox One and canceled my order. I paid partially via credit card and the rest with a $15 reward certificate. It's not showing up on mybestbuy.com now, was my reward certificate voided when I canceled???

Hi plus1zero,
It looks like you cancelled your pre-order today, so you should see the certificates point value ($15 = 750 points) repost to your My Best Buy™ account within 3 to 6 business days. If you do not see those 750 points repost to your account by 9/8/2014, then please send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button within my signature.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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I recently Pre-orderd "Yours Truly" And it came out at midnight. As I check it i noticed every song says "Purchased''. And i just waited for the album to be avilable. But i accedenly clicked Cancel Pre-Order and now it say I need to "Complete Album" Help

I Need help, I bought the whole album for 7.99 and i only got 1 song. (it was the Pre-order.)
and i dont want to pay extra for 6.53$
I need help
P.S
i got the email but nothing would pop up.

Contact iTunes
Apple - Support - iTunes - Contact Us

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I reset my iphone, and pandora was installed in the same folder I had it on my iphone 4. Problem solved!

Should i cancel my pre-order and buy one at a store

I pre-ordered a red ipod touch 32gb 5th generation ipod on october 4th, people are saying that you can buy them in some stores. im wondering if i can get it at a store why would i pre-order it, the whole point of pre-ordering in the first place was to be able to get it first. what do you guys think? also do they come in red if you go to the store to buy it?

I recently asked the same question and I was told
"no the pre order will still get to you earlier than the in stores, as is the case with apple and thats how thyve always done it with every generation"
"no, people called in apple and they said that if you ordered on oct. 1st.. its still a preorder."

I pre-ordered an album, but then bought it and downloaded it before it was available on iTunes. Is there a way to cancel the pre-order and get my money back?

please help me!

Probably not; the terms of sale for the iTunes Store say that all sales are final. But you can contact the iTunes Store and ask.
http://www.apple.com/emea/support/itunes/contact.html
Regards.

Can I cancel my iPhone 6 plus pre order and still keep my upgrade?

We pre ordered the phone on 2 month contract upgrade, but now we want to cancel the pre order. The phone still hasn't shipped yet, it's supposed to ship out by the end of the month, so can we cancel the pre order and still keep the upgrade for a different phone?

ba1696,
Ordering a new phone and being able to purchase one at any time is certainly exciting. If you purchase a new phone and have not received it,you most certainly can cancel the order and keep your uprgade date the same. Was there any particular reason you were wanting to cancel the order for the iPhone 6? Was the order placed online or over the phone? We have all of the options available for you.
CandiceH_VZW
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After canceling a pre-order from iTunes I don't have the money credit back

I recently pre-ordered an album from iTunes on my iPod Touch. (gift card)
After about a week I decided that I'd rather get the actual physical disk from the store once it's released, so I canceled the pre-order and I was told by the iTunes store that I would get the credit back after a cancellation, but to my surprise I haven't gotten the credit back. It's already been a day since the cancellation and I haven't gotten anything back, not even an email from iTunes witch I always get after every transaction.
Please help me out, Thanks! :-)
Israel.

Contact iTunes:
Apple - Support - iTunes - Contact Us

Album wont download after i pre ordered and paid.

I pre ordered the album Salute by Little Mix and it came out today and it says purchased but it still wont download. I have money in my account so I have no clue why it wont download.

Hello, Rachel.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

How do you cancel a pre order of a album

i have pre ordered a album and a song was released today and it won't download so i was thinking of cancelling the pre order and just buying the song. help ?

The following may help: iTunes Store: About pre-orders - Apple Support

Cancelled pre-order and walked into AT&T and got phone

Today, I cancelled my pre-order for my iPhone 4s 64gb AT&T black model. I was then able to walk into an AT&T store and pick up the exact same model (5 days after the original shipment).
The number one reason is because I do believe there is a lack of communication and openness about what is going. I'm an silver reward member and spend a lot of money with best buy but stuff like this makes me want to reconsider where I send my money.
IMHO, what I think happened is that they had a glitch or something on the 64gb model sku and didn't properly get their order in with Apple. Which is why they didn't receive ANY. It doesn't make any sense that AT&T has a surplus of the model and Best Buy had NONE in the exact same city.
Based upon that, I think they are now going to have to wait for the "second round" of phone shipments and my guess that is 4-6 weeks out.
I also don't buy they don't know when they will get them. Actually, they do know (or can find out). They can call Apple up and say when is my next shipment supposed to be in (just like I'm asking best buy). Apple (or whoever is the ultimate supplier) would have to be able to supply Best Buy with the info they need to inform their customers. That's why I think it's the more likely case that they screwed up their order with Apple on the 64gb models and didn't get it in properly (or on time). Or worse yet, they aren't actively calling Apple up and asking for shipment dates and order dates.

We are picking ours up from Apple today. Ours were the 16g white and 32g black, #1 and #2 preorders for Verizon phones. They supposedly got a shipment yesterday but we didn't get an email once they were scanned. They are not that rare. My guess is they didn't get any for Verizon (just like Sprint).
I agree with the lack of communication. I'd wait it our if they told the truth and even through in an extra set of earbuds or something. Geez, we're silver members too (my husband wanted to get teh points from this sale). Oh well, ,hopefully they will learn from this experience.

Ordered a pre-order and got charged still when cancelled pre-order

I pre-ordered the new example album of "Live Life Living" but then cancelled the pre-order but yet I have been charged 99p for one of the songs off the album and I want to know why?

Hello, ChrisJets.
Thank you for visiting Apple Support Communities.
This can happen if an song in a pre-order album is released before the full album is released. Here is some more information regarding pre-orders.
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Cheers,
Jason H.

Canceled Pre-Order and Pre-Order again

Hi! I just canceled my pre-order but i change my mind and i'd like to pre-order it again but i can't do it because when i press on album "ARTPOP" it still shows me that i pre-ordered it what should i do?

You've tried closing and re-opening iTunes and seeing if you can then pre-order it ? And/or logging out of your account and then loggin back in ?

Can't purchase a song from an Album that I cancelled the pre-order for?

Ok, so here's the deal, I bought a £15 voucher and made some purchases, the first of which was the pre-order of an Album that was released today (Sunday 24th). I didn't know however, that the cost of the purchase was deducted from your balance once you actually downloaded the album, and I've spent my credit to the point where I'm pennies of being able to pay for the pre-order of the Album. I decided however, to hit cancel pre-order and simply just download the songs that I could afford, then download the wrest at a later date. However, the album that I've cancelled my pre-order for, still displays as 'Purchased'? I was able to download one song for pre-ordering the album, but that was a deduction of 99p, the price of a single song. I'm curious why I cant't purchase the wrest of the album individually, am I tied to the pre-order because I downloaded a song that was advertised as 'Early Access', or do I now have to pay the full cost of the Album because I've surpassed the deadline to cancel the pre-order (if there is such a thing).
Some one please help me
P.S. I've only been using iTunes for less than a week, so I'm pretty much a noob.

Delete the problem track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

Why can't I cancel online pre-orders?

I am trying to cancel an online order that I made recently, it is a pre-order for a game that releases in September and for some reason it gives me the option to cancel, but i am not allowed to check mark it. Is there any reason why I am not allowed to cancel a pre-order? I pre-order things right away just in case I want them but I do end up canceling some of them. This is the second time now I have had to send an e-mail out to [email protected] to cancel a pre-order. The first time they took care of it the same day and told me sorry for the glitch in the system as everyone is always able to cancel pre-orders. However, this time it has taken over 2 days and I still haven't received a response. I also know I am not the only one with the cancellation problem as i have a friend that shops at bestbuy.com and he also can't cancel the same pre-orders.

Hey wbaez86,
Thanks for the update! Glad to hear our e-mail support team was able to help you find a resolution.
We're looking into why this feature hasn't been appearing for all customers, but don't have any specific details at this time. We'll make sure to update related threads as soon as additional info is available though.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

HT204088 How do I cancel a pre order, help please

Hi I just pre odered Brave thinking it was the film and alas it is the music, but now I cannot cancel the pre order. If only the option was right below where I had ticked initially it would be so easy..

Go here:
iTunes Support
and follow the instructions to request assistance from the iTunes Store.
Regards.

I canceled a pre-order and now my reward certificat​e isn't showing up?

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I canceled a pre-order and now my reward certificate isn't showing up?