I canceled my Creative Cloud membership and now I cannot access my purchased software.

I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
I need some advice on how to fix this problem. Thanks!

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

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Can I cancel my Creative Cloud membership and still use Photoshop on my computer?

I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

I want to cancel the creative cloud membership and I follow the instruction but I didn't see the "cancel plan" option. Pls help!! Thank you!

I want to cancel the creative cloud membership
and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!

Dear John T Smith,
Thank you but still , I can't find the ""cancel plan"" option in my Chinese
language edition page.
And I try to enter my account from English edition but it will transfer to
the Chinese edition page directly.
Pleas help :(((
Thank you so much!!
Cheers,
Alma Hsu
2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
I want to cancel the creative cloud membership and I follow the
instruction but I didn't see the "cancel plan" option. Pls help!! Thank
you! created by John T Smith
<https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
- View the full discussion
<https://forums.adobe.com/message/6607924#6607924>

I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I wanna cancel my Creative Cloud Student and Teacher Edition membership

I wanna cancel my Creative Cloud Student and Teacher Edition membership

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree

What's the different between buying Creative cloud membership and buying subscription?

What's the different between buying Creative cloud membership and buying subscriptions(month to month/yearly)?
If i am not allowed to buy creative cloud in my country, Can i still buy subscription?
Looking forward to your reply.
Thanks
MM

Those are two separate monthly subscriptions to individual apps allowing you to cancel at any time. It's the most expensive but the most flexible way of subscribing.
Creative Cloud is a collective term for a subscription to the entire Master Collection of apps plus all the extra products and services which come with the entire Cloud membership. http://www.adobe.com/uk/products/creativecloud/tools.html
If you definitely only want one app then a standalone subscription is the way to go.
If you want at least two apps, then a yearly Cloud membership is cheaper overall.
Which country are you in? Cloud memberships are not available in all countries.
http://www.adobe.com/uk/products/creativecloud/faq.html#availability (In what countries can I buy a membership to Creative Cloud?)

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

I have purchased the Adobe Creative Suite 4 and now my first dvd of the software doesn't work anymor

I have purchased the Adobe Creative Suite 4 and now my first dvd of the software doesn't work anymore. My computer doesn't want to read it anymore. I want to mention that I also tried on some other computers and still the problems continues. How can I solve this? On the Adobe webpage I can't find anymore the download for Adobe CS4. Thanks. Marius Lupu

You can download the software from http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html and can serialize it with the serial number you have.
NOTE:- READ THE INSTRUCTION PROPERLY TO AVOID ANY ERROR.

How to I contact Apple about a support issue with Game Center--itself, directly. I changed my Apple ID and now I cannot access my game center account that I had previously. It created a new one for me with my new apple ID instead of keeping the old one.

I want to submit an issue with Game Center--itself, directly. I had an account set up that I used to play online games. I changed my appleID and then I no longer could access my game center account. I, apparently, had a new game center account created for me (which is friends with my old account) and now I cannot access my original game center account.
If I can't get access to email apple directly (which seems ridiculously difficult to do), then someone please tell me how to FIX the issue.
Thank you

Yes. I have tried that. When I use the ID I had before, it sets it up as a new account and I don't want to lose my stats attached to my old account.
Let's say that my old nickname was "user10" and I used the email, "[email protected]" for my apple id. I changed my apple id to "[email protected]" and it changed my game center account to "mynew" and somehow I am friends with my old acct, "user10". I tried getting a password reset for "user10" but I apparently don't know my own birthday, which is possible because I usually give a false one, but the same false one each time.

I have purchased an adobe product and now I cannot access it?

I had adobe installed on my computer and now I cannot access it. Every time I try it asks me to buy the pro program

Perhaps we can help. The problem might be coming because Adobe have lots of things and you are using the wrong "Adobe".
So, what is the "Adobe" that you purchased?
What is the "Adobe" you are trying to run?
Please give the full name of both.

HT1222 I just installed this update and now I cannot access "Mail" at all. I tried reinstalling the program, but that does not work, either. Help!!!!!!

I just installed this update and now I cannot access "Mail" at all. I tried reinstalling the program, but that does not work, either. Help!

Paldeng, thanks for the suggestion. I've done all that. I can connect to the server, but apparently they are not recognizing my ID and password. I can use the server program if I don't go through Mail (using the same ID and password). My mother in another state with another provider has had the same email issue, as also my husband on his laptop who uses the same internet connection I do. His worked fine until we had it repaired at the Apple store and all the original programs reloaded (with the required updates, I assume). We can receive email in Mail, we just cannot send.
I contacted my service provider, and we went over my connections. They said it was not their problem and connected me with Apple, resulting in a charge to me because my warranty is long expired. Apple swears it is not their problem, it is the provider, so here I sit. My son was able to fix my Mom's Mail (she's 97) and got my husband's working also, until mine went out, by tweaking connection descriptions and ports remotely. The thing is, we had not messed with any of those settings, so what changed? I just did not want to bother my son again, as he has many other demands on his time.
Since this fiasco with the Mail v4.6 update, I'm wondering if something else was updated that works well with Lion and Mountain Lion, but does not work well with Snow Leopard and Leopard. I think the problem I had with the Mail update was that my Mail program had been renamed to Mail (original), and therefore was not being recognized by the update. Perhaps they had another tweak in there somewhere that is affecting outgoing mail connections?

I upgraded new software onto my iphone 4 however it stopped syncing and said error so when i tried to access my phone the itunes USB was showing in my phone screen and now i cannot access my phone

i upgraded new software onto my iphone 4 however it stopped syncing and said error so when i tried to access my phone the itunes USB was showing in my phone screen and now i cannot access my phone

When it stopped and said error, what was the error? You are saying that you disconnected the phone from the computer and all you see is the USB showing on the phone? Then you need to reconnect to the computer and restore the phone.

HT1904 I just updated my IOS software and now I cannot update or purchase Apps. A message appears that I have to change my App Store from Nicaragua to the US. How do I do this?

I just updated my IOS software and now I cannot update or purchase Apps. A message appears that I have to change my App Store from Nicaragua to the US. How do I do this?

Change to Canadian App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located.
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again.

TA21328 I downloaded a security update and now I cannot access my online banking web site. How do I fix it?

Does anyone have a quick fix for this? I downloaded the latest security update and now I cannot access web page for online banking.

It is not asking what part of your country you are in, but what country/region you are in.
Region encoding is the mechanism that enables motion picture studios to control the worldwide release of their movies. It is required by the DVD Forum (http://www.dvdforum.org/forum.shtml) in all commercial hardware DVD players. Every DVD-Video disc contains one byte of data representing a region code, which limits where the disc can be played.
http://support.apple.com/kb/HT2397
Once you have set the region in DVD Player five times it cannot be changed.
Instead, use VLC to view videos from different regions:
http://www.videolan.org/vlc/download-macosx.html

I canceled my Creative Cloud membership and now I cannot access my purchased software.

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