I canceled my spotify trial, but was still charged for the subscription

I canceled my spotify " .99 cent for 3 months" subscription before the trial subscription ended and I was still charged the $9.99 premium on paypal. I canceled my subscription a day before it was scheduled to end. I need a refund.

Hey there and welcome to the community!
Head over to this contact form.
https://support.spotify.com/contact-spotify-support/
Support should get back to you within 24-48 hours. When they send you an email telling you to come to the community, reply back to it so you can get in touch with one of the staff.
Hope this helped and if you need anything else, just let me know!

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I have deleted iCloud off my phone but was still charged for the extra storage. How do I get my money back?

I deleted iCloud off my phone a few months back because it seemed to be slowing down my phone. I am no longer interested in keeping iCloud on my phone in the future. I was charged $20 to upkeep my extra storage that I purchased last year but am no longer needing it. How do I get my money back?

Contact the Apple online store for your country (1-800-MY-APPLE in the U.S. and Canada).

Bought albums that never d/led but was still charged for them

i tried to buy two albums that never downloaded and when i checked my bank statement online it had charged me twice for them. i want my money back. :o(

If that does not work, and you still want to try to have your money credited to you account, contact your financial institution. However, do not wait very long. Usually you will have 60 days from the time you received yor statement to dispute a transaction purchased using your ATM/VCK. Check with your financial institution for exact dispute details and time frames. I work at a financial institution, so I encounter this daily. Try to see if iTunes will resolve this for you first.
I requested credit 2x from the iTunes store...the first time, they did not respond, and the second time, the only reason why they responded was because I sent a technical support email (I have lots of issues with iTunes) and after two emails (to tech support, they said they only handled billing. So, I responded and said I had billing issues also, and to not send me a non technical support email when they had already sent me two technical support emails. Consequently, I am disputing the charge for services paid for but never received.

HT4847 I had to upgrade my iCloud storage plan, but I was still charged for the original $20 a year plan. In addition to the new $40 a year plan. How do I remove the $20 plan and get a refund? Can I stop them from charging both plans?

I upgraded my iCloud plan from $20 to $40 a year. However, I am still being charged for both plans. How do I get a refund and or remove the original $20 a year plan?

I have the exact same situation as you mattiger18. I cannot install Lion or I will disrupt programs that I run on Snow Leopard that are critical for my work. Apple is not providing a solution for us. Last time they migrated from Mobile Me to iCloud they lost months of emails and had emails bouncing to my accounts. They destroyed 8 weeks of my business. They have done it again. They have already lost several months of my emails and they are bouncing my business email. It's outrageous!
I spent thousands of $ on my software and I have no intention of installing Lion or other OS iterations. It is bad enough that Apple's service patches are crippling some of my applications. My biggest regret was not altogether getting off of iCloud and setting up all my business email on other email servers like gmail, etc. It is so outrageous what Apple is doing it is beyond words. They are supremely greedy and totally uncaring for their customers.

I never recieved my seriel number but was still charged for iwork

I Purchased iwork on July 4th, and it was posted to my credit card account on July 6th. I had downloaded the free trial and wanted to upgrade. I called the number on my credit card, and they directed me here. I just need to use iwork, how can I get Apple to send me a serial number that I purchased a week ago?

Hey there and welcome to the community!
Head over to this contact form.
https://support.spotify.com/contact-spotify-support/
Support should get back to you within 24-48 hours. When they send you an email telling you to come to the community, reply back to it so you can get in touch with one of the staff.
Hope this helped and if you need anything else, just let me know!

I have the activation problem to. I deleted my iPad from my iCloud account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do

I have the activation problem to. I deleted my iPad from my Find My iPhone account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do. I can't use the apple id Apple is asking for because my iPad is not linked anymore.

Hi JL Kamsoerie,
Try using the information in this article to help you troubleshoot this issue with the Activation Lock on your iPad:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

Apple automatically charged me for an iCloud upgrade on a device I do not own anymore or know of the current owner. Even though I deleted the device from my account I was still charged for a device I do not have anymore

Apple automatically charged me for an iCloud upgrade on a device I do not own anymore or know of the current owner. Even though I deleted the device from my account I was still charged for a device I do not have anymore. It's very difficult to get to talk to anyone from support. How can I be refunded?

Yes, assuming they are currently on the computer.
If the iPhone has been used as designed, contacts are either in a supported application on the computer or are synced to a cloud service.
Pictures would be copied to the comptuer regularly and then those desired to be on the device would be synced back.

HT1657 I rented a movie and now can't find it. I was also charged for the movie? where is it?

I rented a movie and now can't find it. I was also charged for the movie? where is it?

What did you download it on ? If a computer's iTunes then do you have a 'rentals' tab in the Movies part of your library ? If on an iOS device then it should be in the Videos app (if it's not showing there then have you got a film age rating set in Restrictions that is hiding it ?).

Ordered pacquiao/mayweather and it never worked, but was still charged

I attempted to order pacquiao/mayweather months ago. When it came time for the fight, no picture, no sound, nothing would load. After numerous restarts, I attempted to call Comcast or speak to chat with an agent. After an hour of nothing but busy signals on the phone and no one available to chat, my party decided to leave our apartment to view the fight elsewhere. I returned home at midnight that night and there was still nothing being broadcasted. I live chatted with an agent the next day who stated that I would not be charged. And yet here we are 5 live chats, a couple phone calls and two months later and the charge sitll appears on my bill, because I was not able to get through on the phone the night of the fight. I personally think it is nonsense that I am being charged for a fight I was not able to view. I do not think it is unreasonable to want this charge taken off of my bill. I am about to cancel my Comcast subscription if this is not resolved.

Hello kyleencinas,
I can get that charge removed for you. You'll see that taken off on your next billing statement.
Thank You

My iPad security code was reset, but I can't remember it. I have tried to restore it in Recovery mode, but it still asks for the passcode, and therefore can't be found in iTunes. What else can I try?

How can I reset the passcode/connect the device to iTunes/restore?

If you follow the steps below closely, it should not ask you for passcode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

Don't die after your billing cycle ends cause they will still charge for the following month

My husband passed away on Thanksgiving day but becaude my billing cycle ended on the 20th, Verizon is charging me $30 for the next month even tho I cancelled his phone. thanks for the compassion

I'm very sorry for your loss.
Yes, that's the way it works.
Best wishes to you.

I was incorrectly charged for The Daily renewal, reported it and Apple disabled my account?

The past 2 weeks I was charged the $0.99 subscription renewal fee for The Daily app even though I had previously deleted the app. I reported the problem to Apple Customer Service and their solution was to disable my iTunes account. The Customer Service I was dealing with is now off until Friday and my account is disabled.
This is total BS. I was incorrectly charged, reported it and now I am being punished. You can't call anyone for assistance and I have sent multiple emails.
What a crappy way to treat your customers.

You are not addressing Apple here at all.
Go to the top of this page, click "Support", then click the link under "Contact Us". See if they can help.

Was I charged for the album 2x?

Was I charged twice

We are fellow users here on these forums, we won't know.
Have you checked the purchase on your account via your computer's iTunes ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
If you have been charged twice then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Have installed and reinstalled flash player, but videos still ask for the latest which I did

I have installed, removed, reinstalled the latest flash player, but the videos still ask me to download the latest
Trying to view adobe games STAGEJUK3D it tells me you need the latest Adobe Flash plugin to enjoy this INSTALL FLASH PLAYER 11

What operating system?
What browser?

I have an app that should have upgraded to full version but didn't and still charged for it. How can I get the full version without having to purchase again?

Is it possible to get a paid app re installed from an upgrade? I had a trial version upgraded but the upgarde failed but I was still charged for it.

If you are using the same Apple ID, there will be no cost.
 Cheers, Tom

I canceled my spotify trial, but was still charged for the subscription

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