I cancelled, but it didn't go through and I got charged.

Hi, I am upset at Spotify. I recently cancelled my account and found that you had charged me anyway. I went back to see what was wrong and I had to confirm my cancellation three times after clicking on the initial cancellation button to fully cancel my subscription. This is scammy at best. I had to: 1. go to admin click cancellation button.2. go through the reasons why I want to cancel, then click another cancellation button.3. Then I was redirected to a new page with a bunch of photos and a small message offering me another option or to cancel, and had to scroll to the bottom of the page to actually confirm cancellation. 4. Then I was taken to a simple - finally - page where, once again, I had to click cancel a final time. I was only going to temporarily suspend the account, but now I am thinking I can't stand the way spotify conducts it's business and will probably not return. This is only a $10.78 charge, but it's the principal that they created a system to deliberately mislead people. I'm sure that they are able to get an extra month(s) payment from many people who think they cancelled, but didn't go through the labyrinth of requests and reconfirmations to actually get it done. Booo

Then that's what you need to do, contact iTunes support:
http://www.apple.com/support/itunes/

Similar Messages

I bought somthing in an app but didn't get it and still got charged what should I do?

i Was buying a VPN subsription and it wasn't working or jsut loading so I tried to buy it again but instead it charged my card a bunch of time for the same item, how dp I get my money back?

Contact the application's creator. If the charges were to a credit card, you can also contact the card's issuer and dispute them.
(122766)

My iPod 5th gen touch went through the washing machine. It still works but it has water in the screen and I can't get it out. I put it in uncooked rice for a day but it didn't work. And suggestions??

My iPod 5th gen touch went through the washing machine. It still works but it has water in the screen and I can't get it out. I put it in uncooked rice for a day but it didn't work. And suggestions??

Leave it in the rice for at least a day and change the rice every other day or so. The rice and iPod should be in a sealed container.
Apple will exchange your iPod for a refurbished one for $149. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

I have purchased Line Sticker App, iTunes already took money from credit card $2.49 AUD. But I didn't get any and also nothing show on my Line purchased box.

I have purchased Line Sticker App, iTunes already took money from credit card $2.49 AUD. But I didn't get any and also nothing show on my Line purchased box.

If you've been charged for the item but not received it then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hello Apple. Yesterday I have purchased app «OS X Mountain Lion», but it didn't download completely and disappeared from my purchased list. Need you assistance.

Hello Apple.
Yesterday I have purchased app «OS X Mountain Lion», but it didn't download completely and disappeared from my purchased list.
Need you assistance.

See if the purchase is hidden:
http://support.apple.com/kb/HT4928

I have ilife but i didn't find iWeb and idvd

i have ilife but i didn't find iWeb and idvd

Just because Apple no longer sells the product doesn't mean you can freely download it
I agree completely.
I am very much opposed to piracy. The development of software is expensive and time-consuming and the people who write and own software are entitled to fair compensation.
Generally, if a copyright holder brings action against a party they usually have to show that they have been harmed financially.
In Apple's case they are still receiving revenue from iDVD sold on disk, so they would have a financial loss.
Most people think that there are only two categories of intellectual property. 1) Valid and enforceable copyright. 2) Public Domain.   There is also the unofficial category of;   3) Valid copyright, but no one cares.
iDVD is in category 1.   But I can see how some might mistakenly think it is a category 3.
iDVD is a wonderful piece of software, well worth the low cost of $40 - $45.   I always recommend that people buy it from legitimate sources. It's easy to get.

Hello I bought a audio book yesterday and it got charged to my bank account but I left the wifi zone and it didn't get downloaded but the charge still shows on my bank account how do I downloaded with out getting charged again ?

Hello I bought a audio book yesterday and it got charged to my bank account but I left the wifi zone and it didn't get downloaded but the charge still shows on my bank account how do I downloaded with out getting charged again ?

Store>Check for Available Downloads

I tried to buy gems in clash of clans games, but it didn't go through. Do you have solution?

I use IPhone 5, and play Game"Clash of Clans", but when I tried to buy gems on the online Appstore, it didn't go through. Pop up message came out, and said to call APP product store. Dunno what to do? Please help.

First I will say good luck! I have been trying to have them fix mine for a couple days now and still can't make the purchase I need to in my own game in King's Empire that is actually really messing up my game. While none of the suggestions I have found to fix it have worked and support still hasn't fixed it either, I did read somewhere to set the date on your device ahead by a few years, click out of the date and time, then go back in and set it to auto again so it corrects the time itself. Then restart the device and see if it works. Again it didn't work for my problem, but I saw many who said it did work for them and they were having them same issues as we are. Otherwise, if that doesn't work, it looks like you and I will both be in the same boat and have to wait on support. Again, good luck and hope it resolves soon.

Asked to update, I did, but it didn't go through, why

I needed to update Firefox. I did what was required, but it didn't seem to go through. I did it again. I'm still being informed that I need to update. Why am I having a problem updating Firefox?

Hi balboa,
You should take a look at the Knowledge Base article [[Updating Firefox]]. There is a lot of good information in there and some troubleshooting steps as well.
If that doesn't work, you might want to try installing a fresh copy of Firefox:
http://www.mozilla.org/firefox/new/
I would suggest that you first back up your personal information and bookmarks, just in case. You can find details in the article [[Backing up your information]].
Hopefully this helps!

I downloaded an audiobook but it didn't finish downloading and has taken my money but keeps saying the item is unavailable now.

I downloaded an audiobook but it didn't let me finish downloading it and it has taken my money but every time I try to download the audiobook, it says the item is unavailable now.

Audiobooks are currently a one-time only download and don't appear in the Purchased link for re-downloading, so you will need to try the 'report a problem' link from your purchase history to contact support : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that audiobook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Purchased a 13.3 Macbook Pro and I got charged for softwares I didn't purchase.

Hi there. I just purchased a Macbook Pro and I noticed two additional charges on my receipt for antiviruses that I DID NOT purchase. The sales associate told me that I would receive an antivirus software FREE OF CHARGE so I agreed. On my way back home, I looked at my receipt and there was a $2.99 charge for "KASPERSKY IS BOX 2015 3-USER" (SKU 1689012) and a $27.00 charge for "KASPERSKY IS 3 USER 6 MONTH"(SKU 5871467). However, the Kaspersky software (SKU 1689012) was in my bag. But SKU 5871467 was not in my bag. I DO NOT want any of these softwares. I trusted the sales associate about my purchase so I didn't think I had look at the receipt before leaving the store. The sales associate LIED about the free antivirus software and charged me for software that I didn't even get. I don't want to travel 90 minutes back to store. Is there a way for me to get refunded for the software that I didn't purchase or receive. Thanks for your time.

Hello incognito74,
I’m more of a PC girl myself, but for a while there, I was considering getting my hands on a new MacBook after using one for work a few years ago. While I didn’t end up getting one, I’m glad to see you made the leap and purchased the latest model! It’s disappointing to hear you run across some unexpected charges for an antivirus software though, especially after being told by a store associate it was a free offer at the time of purchase. I can imagine this quickly soured your excitement about buying such a nice product, so I appreciate you providing us the opportunity to look into this on your behalf.
Upon review of your purchase, it seems you purchased an Apple computer that offers a free 3-user, 6-month antivirus subscription software called Kaspersky. Technically, we’d consider this a bundle offer. As you applied a mover’s coupon to the purchase though, this could explain why you were ultimately charged for the subscription. This is because this particular coupon can only apply to a single item and not a bundle offer. In order to accommodate your exception request to use your coupon, it seems we had to ring up both your computer and your subscription separately, and the unexpected charge subsequently applied. I truly apologize if we failed to properly explain this at the time of your purchase, especially as it sounds like your “local” store is quite a distance away.
If you no longer wish to have the subscription and you haven’t opened the software, I’d suggest bringing it back into your local store for a refund under your 15-day Return and Exchange Promise. Having said this, I realize your receipt is showing two charges for the software. Please know that these two charges stem from the Kaspersky software you mention receiving, as this is how our systems typically process payment for these types of subscriptions. If the return is made, both of those charges should be refunded at that time.
Respectfully,

I tried to get Photoshop and Lightroom 5 but it didn't come through.

I tried to get Photoshop and Lightroom 5 for $9.99 US but I I know have a Mac and I think my old PC was used. What do I do now?

Contact support by phone or web chat.
Mylenium

Just downloaded and installed CS6 but Acrobat didn't come through

After installing my new CS6 suite, I was told (by the program error code) that there was an error in installing the Acrobat component of my CS6 Web Premium and Design package. All other components installed successfully. How do I re-install the Acrobat without uninstalling and re-installing the entire Suite? I have Windows 8.
Thanks in advance,
Brooke

Hi dylamara31,
Welcome to the Community!
As Acrobat came with the suite so you will have to install the complete suite, before that I suspect you might have a previous version of Acrobat installed, if yes please uninstall it and then start installing the suite.
PS: There is no need to uninstall the suite, start installing the suite and while selecting products just select Acrobat.
Thanks!
Ankit

I tried to update to iOS on my ip4 and it didn't go through and the it turned of and now says connect to iTunes I'm beyond mad and would like to know why my phone did this I payed go money for nothing

I tried to update my iPhone 4 to iOS and it was going fine intell it got to the part where the screen was black with the apple logo and had the loading bar and it didn't load then it shut off for 30 seconds and turned on and said connect to iTunes I payed a lot of money for that phone and. I'm beyond mad......!!!!

We'll I don't have a laptop but can my carrier fix it I have only had it for 10 months and my 12 month warranty isn't up yet so can sprint fix it that my carrier

I cancelled my home sharing half way through and now it won't give me the option to transfer the rest of my songs over... help!

I am trying to transfer all my songs (1400 of them) from my old laptop to my new MacBook Pro. I thought I could just pop in my appleID and it would all appear! I have iTunes Match and thought that may help. None of this seemed to work, so I started the Home Transfer. Then it looked like my iTunes Match was allowing me to access my songs so I cancelled the Home Transfer. Now I'm stuck with only 349 of my songs but when I tried again, my old laptop only has that same 349 songs on the Home Sharing option too. So it seems I can't get the rest on!
I am not very techy and very confused!
Help!!

Why will it not let you add them? What specifically are you trying to do, please provide steps.
Frankly, the only thing that should need to be done it restore the iTunes folder from the backup onto the computer. There is no reason to add or import anything.

I cancelled, but it didn't go through and I got charged.

Similar Messages

Maybe you are looking for