I cancelled my Creative Cloud and now my Production Premium CS6 won't work!

Question

When I cancelled the Creative Cloud membership by phone, I informed the Adobe rep that I intended to use our Production Premium CS6 suite instead (which we have had longer than CC.  Now I can't open anything in my CS6 suite.  It's treating it as if it was installed with CC - which it was not.  They both have the same login email address.

Answer 1

You can try signing with different Adobe ID .
or  if you wish to sign in using same email ID , try and follow below steps :
Windows:
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Mac:
1) Right click on Finder icon and  select "Go-To" Folder option.
  2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Then try to activate Production Premium.
Still face same issue , try clearing SLCache Contents.
In Windows , first enable Hidden Files and folders view, because most of the files will be hidden by default.
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
Mac :
1) Right click on Finder icon and  select "Go-To" Folder option.
  2) You will get a text box, type-in below command and then hit 'Return' key.
~/library
3)Then navigate to Application Support>Adobe.
Under Adobe folder
locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
If the subscription is not completely removed , sometimes it will still recognize Cancelled CC subscription and prompts error .
You can check by signing in with different Adobe ID.