I cancelled my service due to coverage not being ok in my area

I spoke numerous times to tech support, truied the network extender and nothing helped.I sent it baack and was supposedly let out of my contract as they could not guarantee/provide decent coverage in my area/home.Now I am still being charged a early termination fee allegedly because I did not do thit in the proper way.I spoke with you guys before I went to Costco to get my new phone.I could not go without a phone by canceling it over the phone and take the time to get to a astore to set up etc, but no one told me I had to cancel the service via phone first, have no working phone at all and then sign up with another rcompany.There should be numerous records of my contacts and activity with verizion and I am going to dispute this charge.No one is answering on the phone after 10 minute wait.I am angry.I want this resolved.NO ONE told me that I had to cancel in a particular way.I was given the go ahead to go with a new company.Now do what is right and remove that charge!

haikou11,
I'm saddened to hear of your troubles and that you left Verizon Wireless. We'd like to have you back in the future so let's get this fixed for you. We've filed a network ticket confirming this for you?
I will send you a Private Message so that we can access your account and review. I look forward to speak with you.
TrevorC_VZW
Folow us on Twitter @VZWSupport

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