I cannont print from Elements 13. Error message says "saved printer information is not compatible
I am getting the following error in elements 13 when I print a jpg to my Epson stylus 2000. "the saved printer information is not compatible with this version of photoshop elements.
Hi ,
Please update to PSE 13.1
13.1 has solved this problem.
Refer to this link.
Photoshop Elements Help | Printer errors with Photoshop Elements 13
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I installed a new printer and now Photoshop Elements tells me I can't print. The error message is "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You will need to check your printer settings before printing." I have uninstalled and re-installed Photoshop Elements, checked my printer settings and still I can't print a photo.
Hi ,
Please update to PSE 13.1
13.1 has solved this problem.
Refer to this link.
Photoshop Elements Help | Printer errors with Photoshop Elements 13 -
I have PSE13 on my system, Windows 8.1, 64-bit. It was functioning properly after installation and now I get these messages when I go to print: "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You need to check your printer settings before printing." and then this statement: "Default printer could not be opened." I have reloaded drivers for both printers and made any upgrades possible. It was working fine before and now all of a sudden, nothing. Would prefer to have old PSE v.12 back, it worked with no problems.
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I keep getting this message when trying to print in adobe elements, I am using a new Epson WF-3640 printer
"the saved printer information is not compatible with this version of photoshop elements, or the saved printer is no longer available. you will need to check with your printer settings before printing.Hi,
If you are working in PSE13, please update it to latest PSE13.1 update available and see if it helps.
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Thanks,
Anwesha -
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Saved printer information is not compatible with Photoshop Elements 11
Hello - After successfully using PSE11 to print photos on my Epson Artisan 810 printer, the printer died and was replaced with an Epson Artisan 837 printer. The new printer works on ALL of my other applications EXCEPT I receive the following error message after hitting 'print' on Photoshop Elements 11.
MESSAGE:
The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You will need to check your printer settings before printing.
You can see from the screen print attached that the Epson Artisan 837 is a validly installed printer. All advanced settings were available for selection/modification, and all printer drivers are up to date. Also, uninstalled and reinstalled the printer without resolution of the problem.
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Running:
Windows XP sp3 (up to date)You did indeed lead down the correct path with only a little modification required in the naming (see below). Thank you so very much!!
Here's what I had to do to get this to work:
1 - I first tried to rename this printer to a generic 'DSLW Printer'. This renaming worked for ALL OTHER applications except Photoshop Elements 11 even after rebooting my PC. Received the identical error message listed in the original message.
2 - I then renamed the printer as 'EPSON Artisan 810 Series'. This was of course a lie but matched the printer as named by the 2010 original Artisan 810 installation. VOILA! This does work for Photoshop Elements 11 (jpg and psd files tested) and the other applications that I've tested. Hopefully all other testing will provide equally successful results.
So problem seems to be resolved BUT is this a question/problem that I should pursue with either Adobe or Epson? I do know that the 810 and 837 only differ in the ability to print from a wider variety of wireless devices (e.g. cell phones & tablets), otherwise the functionality is virtually identical. Did Epson drop the ball or did Adobe? Or maybe it's simply that I'm a die hard XP sp3 (32 bit) user until forced out by Microsoft.
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office which has a large Konica Printer. When I first started using Photoshop at this office I
could print directly from PS to thier printers. Then a printer driver change or something I cannot pinpoint changed and I began getting the Error Message: The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing. I click OK and the second Error Message appears: There was an error opening your printer. Printing functions will not be available until you have selected a priner and reopened any documents. The radio button has the single response word "Cancel". After clicking that button the printing is grayed out and until I go into Color Settings and change the setting drop down box to something else, close PS and reopen the, or any file and the same thing occurs. Ihad the IT department down here and after an hour he clicked on settings and tinkered around until all of a sudden the printing was enabled. It worked until the printer driver was updated. Once again the IT guy was down here and didn't remember what he did, tinkered around and after changing the color settings to: Monitor Color, it printed. Here we go again, printer settings were randomly changed so we reinstalled the printer driver and again PS is not printing.
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The saved printer information is not compatible with this version of Photoshop
Hello,
I hope somebody can help us. I am a IT Technician in a school, we have approx 500 Windows 7 64bit machines with about 600/700 users - 200 machines have the CS5.5 Master Collection installed on them. We have an intermittent issue with printing from Photoshop (both the 32bit and 64bit versions). Our printers are mostly HP LaserJet printers (all modern), but we have an Epson B-510DN Inkjet and some Xerox copiers too. The drivers are all installed on a central print server running Server 2008 R2 and shared via Group Policy to client machines.
In rooms where Photoshop is installed, intermittently when a student goes to print we will recieve the following error:
The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing.
Photoshop will then grey out the 'Print' button and won't let the user print again. The odd thing is that we can still print from other software such as Microsoft Word or even non Microsoft software - even Illustrator will print. It just seems to be Photoshop thats has any issues.
This happens when printing to any printer on site, 90% of which are HP's. As a general rule we configure all of our HP printers with HP's PCL6 Universal Print Driver as it makes management of various printer models easy, and we haven't found it to limit us atall yet. We are aware the Adobe software is 'preferential' to Postscript drivers but our printers arn't, being HP's PCL is their native language. We have tried changing a printer to the Postscript UPD driver to test it but it made no improvement. We have also seen the issue quite indepth with our Epson B-510DN which is configured with Epson's latest model specific driver as our photography department use it. Since we are seeing it with different printers I don't believe the printer drivers are to blame - unless somebody want's to prove me wrong.
Like I say the problem is intermittent, and we are having trouble tracing it down to a user, computer or a software problem as it is so intermittent. Has anybody else seen this and managed to overcome it? Since it's only happening in Photoshop is it a bug that Adobe have recognosed and fixed in CS6? The only workaround we have found for it is to go into printers, chnage the defualt printer from one to another and back again - this seems to shut Photoshop up.
Thanks, Dave.Chris,
Apologies for my slow reply - we have been busy here the past few weeks.
We are using a standard Microsoft provided JPG image (Tulips.jpg) so we have ruled out it being an issue with the image; perhaps if we were using a PSD, maybe so.
We have now found out what the issue is, and what the workaround for this bug is. All of our printers across our site are named in a specific format, usually [Location name] [Room number] [Mono or Colour] resulting in printer names such as Photography A11 Colour, Art A2B Colour and Design Technology A14 Colour. All of these names contain numbers. We have tried reimaging machines, reinstalling Photoshop, upgrading to CS6, deleting and reconfiguring printers with the same name. Finally the only solution that worked was to take the numbers out of the name, either by renaming or deleting and reconfiguring the printers. The Photography printer is an Epson B-510DN using a model specific driver and the other two use the HP PCL6 UPD driver, so I don't believe the drivers are to blame and since renaming the printers work I don't believe it's a configuration issue either. Remember that these printers are shared from a print server and deployed via Group Policy (using the Print Management method).
I hope this provides you Chris, and others searching Google, a useful explanation of the problem and what the fix is. As much as Adobe won't admit it's a problem/bug, I and many others across the internet believe that it is and that it should be fixed in future versions of Photoshop.
Thanks, Dave.
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