I cannot access "Help" in Elements 5.0

I loaded Elements 5.0 but cannot access the Help files. When clicking on the drop down menu "Help", and then "Photoshop Elements Help..." I get an error message "The operation could not be completed"
I get the same response when I click on "Tutorials..." and "Glossary of terms...".
I run Microsoft XP on a new Dell PC.
I have never used Photoshop before, and use Adobe Reader 8.0.

Did you disable your antivirus and all Norton products before installing? Did you install from and are you running the program as an administrator?

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Cannot access help

For some reason I cannot access help in finder. I get the following message; "The selected topic is currently unavailable.Make sure you are connected to the internet. For help connecting, choose Apple menu > System Preferences, click Network, and click “Assist me.”
If you’re connected to the Internet, and the content still doesn’t appear, try again later."
As I am currently connected to the internet, this seems strange to me. I am able to access anything else I wish to, just not any Apple Help topics.

I tried all the procedures such as deleting help preferences , deleting caches , etc etc - none of them worked. they even tried to blame my isp - apparently the help system connects to the net. .. not messing with that stuff , not when everything else just works..
I do have one mac - an old mac pro where help does work so I thought i'd see what i'm missing...
All help does is link you to apple's knowledge base library ( which you can easily access via google search ) or offer a few rudimentary tips that you can find in any product's pdf help files ( another google search )
If you have prblems with a printer , a scanner , your mac or anything else - forget the 'help' menu - it's hopeless
Try here or macrumors or macnn or many of the dozens of mac help forums filled with people having similar problems to you - a lot of them having problems with this crappy help viewer !!!
I bought a mac mini from the applestore and the hellp stuff wasn't even pre-installed - and due to the os being pre installed i cant use pacifist to get a help pkg and reinstall....!
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Cannot access help file from iPhoto

IPhotos cannot access iPhoto's tutorial from the apps help window. Apple diagnostics indicates my network is functional and passes diagnostics. iPhoto cannot access my wifi network. The message also says to check back later.
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Hi Pkirillov,
to solve your problem you need:
1- Update the firmware to:
https://www.dropbox.com/s/0nrtbhhd0nu4mz1/Gemini_v2_6_3-1035.tar.gz
2- Open terminal and use this command to mount:
sudo mount -t nfs -o resvport <server ip address>:/mnt/ide1/<sharename> /<mounting point>
OR: apple+K (( connect to server)):
smb://username:password@<server address>/<sharename>
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Cheers

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Hi
Lilybiri is absolutely right. The Help in CP is AIRHelp. So have you already installed AIR?
I believe now you have installed CP in your own PC and you are doing this for the first time and you are unable to access HELP file, so you should check in your PC that wheteher the AIR is installed or not?
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I received an order number, a product key, and a password but no serial number. Now I cannot access Adobe Premiere Elements 13 because it asks me for a serial number.

I bought and installed Adobe Premiere Elements 13. The download email provided me with an order number, a product key and a password. I never received a serial number. When I attempted to access the software, it required a serial number. I now cannot use this product because I never received a serial number.

Burr Leonard please be aware you are posting in a public forum. I have edited your previous responses to remove your personal information. If you do wish to continue responding via e-mail then please turn off your e-mail signature prior to responding.
The suggestion provided by Kglad is information on how to redeem your redemption code. Did you purchase from Adobe directly? If not then it is likely you received a redemption code as opposed to a serial number.
If your order is from Adobe directly then you serial number will be located under your account at http://www.adobe.com/. You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Cannot Access Help Function

Hi all
For some reason I can no longer get any access to the help funcion on the G4 laptop. Safari is working fine but when i go into the Help function when say working on a document nothing comes up, it remains blank. Please does anybody have any suggestions?

Hi all
For some reason I can no longer get any access to the
help funcion on the G4 laptop. Safari is working fine
but when i go into the Help function when say working
on a document nothing comes up, it remains blank.
Please does anybody have any suggestions?
THE GREAT SOLUTION TO "HELP VIEWER" NOT SHOWING ANYTHING/STALLING/CRASHING/NOT LINKING.
Help viewer has some hiccups, which mainly surround its function of connecting to the internet in order to retreive extra help documents to supplement the ones on your hard disk.
When you are plugged into a non-internet network (ie your ethernet cable is plugged in, you have an ip active, but you cannot go online), help sits there and tries to get its extra online documents. But it hangs.
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Step 1: Realise that you need to use help to find out x.
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I have just bought Photoshop CC (via the Creative Cloud route) and wanted to look up a topic in the help file: clicked F1 to be told
Forbidden
You don't have permission to access /chcservices/services/redirect on this server.
What am I doing wrong, please?

F1 should cause your web browser to open Photoshop Help | Photoshop Help Something must be messed up in your installation perhaps some file system permissions were not set correctly.

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That is peculiar. I have not heard of this happening before. Please try deleting your temporary internet files and cookies, close your browser, then try again.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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I cannot access "Help" in Elements 5.0

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