I cannot access iTunes store from iTunes. Help?

I have Windows Vista.
All software updates are current.
I cannot access iTunes store
The PING side bar does not even appear.
I have uninstalled/reinstalled iTunes 3 times.
I cannot update to iOS5 on iPad
I cannot update to iOS5 on iPhone
Please help...

You just make a purchase and it will deduct it.

Similar Messages

I cannot access itunes store from itunes

Im using windows7 and I cannot access itunes store from itunes. I have uninstalled and re-installed, re-started hp computer. Any ideas???

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

HT204266 Cannot access itunes store from itunes - says to check internet connection. I have internet connection. I've unistalled ALL itunes files and associated files, and reinstalled?

Cannot access itunes store from itunes - says to check internet connection. I have internet connection. I've unistalled ALL itunes files and associated files, and reinstalled?

Try this:
1. Settings>General>Date & Time>Turn off set automatically
2. Set date one year ahead
3. Go back to iTunes and try again.
4. You will get the same error.
5. Go back to settings general date and time and turn back on 'set automatically'
Try connecting to iTune Store again.

Problems accessing itunes store from itunes

I have a new Hewlett Packard laptop which runs on Vista. I can load itunes but when I try to access itunes store from itunes I get the following error message:
itunes cannot connect to the itunes store, make sure your network connection is active and try again. There are no problems with my network connection, can any one advise?
Many thanks.

Just run the network diagnostics and got this result.
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv2000 (RY395EA#ABU)
iTunes 7.3.2.6
Current user is not an administrator.
Network Adapter Information
Adapter Name: {3C041088-24CC-4479-B125-2CD62BD51FC1}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {83B81DF1-7E46-41D7-80B0-31BC4AC8814D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 25 11:48:50 2007
Lease Expires: Sun Aug 26 11:48:50 2007
DNS Servers: 194.168.4.100
194.168.8.100
Adapter Name: {5EA6FE6E-AB37-4640-A3BB-5C0FB94C0B34}
Description: Intel(R) PRO/100 VE Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

I cannot access itunes store from itunes. Is the site server still down?

I cannot access itunes store on itunes. Is the server still down?

Hey fanilow12,
The article linked below details a number of troubleshooting steps that can help restore your ability to connect to the iTunes Store.
Can't connect to the iTunes Store
https://support.apple.com/en-us/HT201400
Regards,
Allen

Cannot access itunes store from itunes

I have had an issue trying to access the itunes store through my itunes for the past several weeks. I've been trying to upgraade my ipod touch to IOS 5. However, i can't because i can't access the itunes store. I currently have iTunes 10.5. There is nothing wrong with my internet. I can get on any website. I'm using my computer to write this now. My administrative side can access the itunes store through itunes, but my normal account on my computer wont? I have windows Vista. My itunes is authorized for this side of the computer. What is my issue?

Try here > Can't connect to the iTunes Store

I cannot connect certain site on firefox (Apple, Disney, hotmail etc...) and iTunes store from itunes

From a certain moment now i could not surf on some web sites as Facebook (really long to open, then html text on the left, apple.com, Disney.com. Hotmail.com etc) also when i want to update my apps on iTunes, he sais cannot connect to iTunes store, weired. I already empty the cache, and cookies on Firefox, dosent do anything, oh! And as same for chrome, safari and internet explorer. It seems that the big sites are blocked. Thx for your help. I work on iMac g5 os lion 10.7.2, processor 3.06 GHz, Firefox 10.0, iTunes 10.5.3 no firewall

I work on iMac g5 os lion 10.7.2
No you don't. The G5 iMac is a PPC iMac and cannot run Lion.
The Firefox forum is here:
http://forums.mozillazine.org/viewforum.php?f=38

When I try to access the store from iTunes the application stops working

I'm on Windows 7 I've reinstalled iTunes several times. I can add music manually and play and sync my iPhone and iPad but whenever I try and access the store it crashes. I've tried all the fixes listed in the community help topics but nothing works. I am current with my Windows updates and I have the most recent version of iTunes.

Hi karenfromguelph,
Welcome to the Apple Support Communities!
I understand that when you attempt to connect to the iTunes Store you see a blank screen. In this situation there are a few troubleshooting steps that I would recommend. Please work through the steps in the attached article to help resolve this situation.
Can't connect to the iTunes Store - Apple Support
Best regards,
Joe

Cannot Access Apple ID from iTunes or Apps/Cannot Update/Download any Apps

Ever since upgrading to 5.1 OS on my iPhone 4S whenever I try to update or download an app I get a message that says 'unknown error has occured. When I try to access my Apple ID I get a error of 'cannot connect to iTunes Store'. Anyone else getting these error's or have any idea on how to correct.
Thanks

me too! I just bought the phone today and have reset my password with no luck. idk!

I am not able to connect to itunes store from itunes 10.5.2.11 on vista

I get the message 'itunes store is not available because you aren't connected to the internet'. I can access other sites. i have itunes 10.5.2.11 on windows vista

I have the same problem on XP sp3. This is since the appearance of TuneUp. Again a so-called "useful" application.
Apple Programmers, please K.I.S.S. Keep It Simple and Stupid. I do not want to be suggest to do something, I don't want to be warned of this of that, Geniused or pinged... In the past, Itunes loaded on my pc in less than 10 seconds and it worked. Now, It blocks my computer and I can not buy music anymore !!!!! Apple programmers, you are working against your business !!!!!!!!!!!!!!! I want a LITE version !!!!
A very disappointed and disillusioned customer

Can't access itunes store with itunes 10/Win7 64bit. Please help.

When I attempt to access the itunes store from iTunes 10.4.1.10 (64-bit) the "one moment please. Connecting to the Itunes store..." dialog box seems to sit there forever before coming back with the following error message “We could not complete your ITunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later.” I’ve tried many times and have also tried uninstalling all Apple software and reinstalling. I've also tried using a differnet windows user logon. I’m running win7 (64 bit). I’ve used WMP in the past and would really like to try iTunes. Any help would be appreciated.

While I don't know for sure, my guess is there is a version of iTunes that you computer CAN use and will work with iTunes.
you may try to manually download the latest version of iTunes 8, or an early version of iTunes 9. Should be on Apple's site somewhere.

I can't access the internet from itunes?

I can't access the ITunes store from ITunes and CD titles aren't loading.
Under one user ITunes locks up when I insert a CD

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Download the song on your syncing computer and sync via iTunes.
Then delete/redownload as necessary.

TS1424 I cannot access my iTunes store from my Mac. Can only open Library. Help?

I cannot access the iTunes store from my MacBook Pro. I can open my Library, but cannot get into the store. Any ideas?

Hi there renees104,
You may find the troubleshooting steps in the article below helpful if you are unable to connect to the iTunes store.
Can't connect to the iTunes Store
-Griff W.

Cannot access iTunes Store from iPhone 4. Message says 'Your iTunes password was incorrect. Please try again'. I have tried resetting the password on my macbook

Cannot access iTunes Store from iPhone 4. Message says 'Your iTunes password was incorrect. Please try again'. I have tried resetting the password on my macbook. What should I do?

I'm having the same problem as well. I use keychain access often to remind me of my passwords and was happy (initially) to see one for "iphone backup". When I entered it I got the same error message:
"The password you entered to unlock your iPhone backup file was incorrect. Please try again."
Really frustrating.
I searched many ways online, finally I tried "iPhone Backup Unlocker" to help me unlock encrypted backup password efficiently!

HT203163 I cannot access iTunes store from my laptop. I could for years but suddenly - no. Have removed all recently installed software. Have uninstalled and re-installed both my anti-virus software and iTunes. Have allowed pop-ups. Have flushed the DNS.

I cannot access iTunes store from my laptop. I could for years but suddenly - no.
Have removed all recently installed software. Have uninstalled and re-installed both my anti-virus software and iTunes.
Have allowed pop-ups.
Have flushed the DNS. Nothing.
Still can't access the store. Please help!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I cannot access iTunes store from iTunes. Help?

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