I cannot access my account?

i cannot access my account? I entered my password, and was told it was invalid. I then proceeded to the forgotten password link, entered my email and was told to enter the email associated to my account, which is the one I entered and kept getting the same thing. So I tried to sign-up and was told the email I'm using was already associated to an account. I know what my password is, it's the same with all my online accounts. I am unable to reset my password and am quite frustrated..

Hi bobs8216,
What account are you trying to sign into? It seems that you are able to post under your registered account on the forum. If you are trying to sign into an HP account, you may want to contact their support team using the following url:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
Let me know if you continue to have issues.
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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Having same issue as previous member that requested access to their account. My account was set up with an email
no longer in service. The code is being sent to an email address I cannot access. Is there any way to change the email to {removed per forum guidelines}? Thank you.

Hi gpapaz,
I’m sorry for the very late reply. We’ve been playing catch up on the forum ever since Thanksgiving, so I truly appreciate your patience while we worked our way to your post.
I certainly don’t want you to be stuck with an account you can’t get into. However, I’m unable to locate your online account to see if I might be able to help modify it on your behalf to the email address you’d prefer. Please send me a private message with as much of the following information as possible.
Full name:
Email address currently associated with your account:
Phone number:
Zip Code:
You may send me this private message by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Hi there Derros,
I imagine you were greatly disappointed to not find the verification email in any of your folders, as this would hinder you from accessing your account.
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I have tried all the possible solutions I have been able to find so far but they all involve checking updates etc which I cannot do because I can't access anything.
I have also tried the Keychain thing and that there was nothing there that needed to be amended either - does anyone have any ideas on how to help me please?
Thanks in advance

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

I cannot access my account?

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