I cannot access my emails through Firefox after having system changed from Mac to PC. I have reset the password but no luck. I get 'reason=failure'. I cannot access from other computers either.

I cannot access my emails from any work computer despite resetting password (original password unknown as before my time and had been 'remembered' in system so was always there).
== This happened ==
Every time Firefox opened
== Logging on after work done to change systems. IT person now gone.

Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site].
Once you're there, the site will check if all your plugins have the latest versions.
If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Similar Messages

HT1349 My itunes account has been hacked? I can't access my account or any support thru itunes. I have reset my password but I need to get info from support about my account

Why can't I get help from support???
Apple has my account with over $100 in the account and now it's gone and no one will talk to me???
What do I do???
and..this is an itunes problem,
I have 2 iphones, 4 ipods...but it's ITUNES!!! It's been hacked and apple acts like it's so incapable of being hacked!!!
I NEED HELP....where's my money in my account???
this is the best apple can do, i'm sorry but this aint no support service!!!
goodbye

I can login to my account, after that I see message
Your account has been closed
It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
<input class="UiButton default" style="line-height:19px;color:#ffffff;font-family:'Segoe UI Web Semibold', 'Segoe UI Web Regular', 'Segoe UI', 'Segoe UI Symbol', HelveticaNeue-Medium, 'Helvetica Neue', Arial, sans-serif;height:2.142em;padding:4px 12px
5px;margin:0px 0.5em 0px 0px;cursor:pointer;min-width:6em;background-color:#0072c6;border:0px;" type="button" value="More info" />
So How Can go to my mail box? I already changed my password 3 time in this week.
What can I do or What I have to do?
When I go to Security info I'll got this massage but my email er*****@live.com
have been closed also (Can't login to that mail).
We're not ready for you yet
Your 30 day waiting period ends on 1/15/2014. Please continue to wait and we'll send you an email when you can sign back in.
If you've regained access to your old security info listed before, click "I found my security info" to get back in to your account and cancel any changes.
Your old security info
er*****@live.com

I suddenly cannot access my aol E mail account. Says my username or password are incorrect which they are not. Has worked for ages and has now stopped. have reset the phone but the same message!! Frustrated. Martyn

I suddenly cannot access my AOL E mail account via my iPhone. Has worked for ages. Now says username or passowrd is incorrect which it is not! Have reset the phone but still no joy. Any ideas........please! Martyn

Is there any chance your AOL account has been hacked? Check it to make sure your password is still what you think it is.
Also make sure caps lock isn't on when typing your password.

HT5787 I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

Then contact Apple Support, if your recovery email is not working - only AppleSupport will be able to help you. See this webpage on how to contact Apple Support in your country (There are either telephone umbers given or an email form):
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

My screen freezes after a few seconds on my iphone 5c and the display fades slightly so you can see faint lines in the background. I'm not sure whether this is easily fixable or a major problem. Have reset the device, but this has worked. Any ideas?

My screen freezes after a few seconds on my iphone 5c and the display fades slightly so you can see faint lines in the background. I'm not sure whether this is easily fixable or a major problem. Have reset the device, but this has worked. Any ideas?

To make sure that this is not software related, set it up as new device, explained in this article:
How to erase your iOS device and then set it up as a new device or restore it from backups

I forgot my apple id password, I reset the password but don't get email from apple..

I forgot my apple id password, I reset the password but don't get email from apple..

Go to https://getsupport.apple.com ; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

I have some money left from a gift card on an itunes account, but can't log in. I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?

I have some money left from a gift card on an itunes account, but can't log in. I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?

Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

I am unable to access my email through Firefox. All other bookmarks respond.

I am unable to access my email account through Firefox. All other bookmarks respond correctly.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
If you use a bookmark to go directly to a specific page then try to follow the from starting with the home page of that e-mail service in case the bookmarked link is broken.

Cannot connect to VPN through firefox after installing 10.9.3?

VPN through firefox for mac worked fine until the 10.9.3 install. I've reinstalled the required java and have the latest update along with the latest firefox update, any ideas?

Hello Matt Hoffman,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning Airplay:
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts5209
You may want to review the information under the heading "If the AirPlay icon doesn’t appear in iTunes."
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

HT1766 when restoring the iphone I for got the .au at the end of my email and so cannot now log into it as they have reset my password but cannot get it as the email is invalid - what can I do?

when trying to reset my partners iphone, I accidently forgot the .au at the end of his email and now I cannot log in as the password had been reset but I cannot find how to change his email address

What email are you talking about, his Apple ID or email setting for the email app? In either case just change it in the appropriate setting.

HT1349 My ipod touch 4th gen, will not let me access facebook or you tube it just takes ages to load then fails. I have reset the ipod but its still doing the same. Its only two months old, does anyone know how to fix it?

My sons ipod touch has stopped letting him access facebook or you tube. On entering the app or going in via safari it just states loading for ages then fails, I have reset it for him, but it hasn't helped. Is this a common problem? It is only 2 months old.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
also
Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

When trying to update or add new apps to our daughters iTouch she gets and error saying "cannot connnect to iTunes stores." What to do? We have reset the password, gone into the apple store and so much more.

We are trying to update and add new apps to an iTouch and we get an error saying "cannot connect with iTunes store." We have already reset our password.

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

When i check my email on my iphone 4 it doesnt show as being read on my Outlook. I have reset the phone but it still doesn't help. I have checked all settings but to no avail.This is an exchange email.

When i check my email on my iphone 4 it does not show as being read on my outlook 2010. I have had my phone reset per apples request but still no good. I have checked all push setting but it all looks normal. This is driving me nuts. Any ideas? This is an exchange email account.

If a phone is sold from one friend to another and wants to use it on a different carrier the friend can contact the carrier it was sold by to request it unlocked. I know AT&T, Verizon, and Sprint will give you the steps to unlock it as long as the original contract it was bought under has been completed. eBay/Craigslist is really not the best place to try to get "unlocked phones" from, if it turns out the phone isn't unlocked then I'm really sorry you got stuck with that one and as stevejobsfan said above I would report them immediately and see if you can recover your money. I sell phones for a living and this happens a lot

TS2446 i am still having problems accessing itunes and i have reset the password

accessing itunes already resett password

What problems are you having ? If you've successfully reset your password then have you tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logging back in and seeing if that fixes whatever the problem is ?

Cannot access AOL email through browser after security wipe

ok - the blackberry is failing miserably
first - the bluetooth isn't reconnecting to the radio to receive text messages
the keyboard is having a hardware issue - the symbol keys appears to be taking over the n and m key
the phone was a year old in june -
to try to correct this - blackberry support suggested that I back up the phone and reload the software - great did this
then they suggested a secuirty wipe - yup - did this too
then I restored the phone with the back up
now when I try to log into AOL through the browser - it get to the home page, type in the passsword and get an error message. It logs in on other cell phones - so its definitely mine. The emails come through if I set it up on the blackberry itself
anhy odea how to fix it before I go to bell

That is quite interesting, I've never seen an error message start with "GAH!" before...quite interesting.
Nevertheless, please try this. With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I cannot access my emails through Firefox after having system changed from Mac to PC. I have reset the password but no luck. I get 'reason=failure'. I cannot access from other computers either.

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