I cannot access my icloud id

Hi, i cannot access the backup for iphone, i cannot see the documents?

Hello Rashelyasmeena,
The article linked below provides some useful information that can help resolve issues with restoring an iCloud backup.
If you need help restoring an iCloud backup
http://support.apple.com/kb/TS4036
Cheers,
Allen

Similar Messages

  • HT201077 Why can't I access my iCloud albums from apps on my mobile devices?When I go to access my albums from any app on my phone or iPad, I cannot access the iCloud albums, only the albums synced with iTunes/iPhoto manually.  This is frustrating because

    When I go to access my albums from any app on my phone or iPad, I cannot access the iCloud albums, only the albums synced with iTunes/iPhoto manually.  This is frustrating because I cannot add to those albums from mobile device, I have to add to them during a Mac sync.  I would like to be able to use my iCloud albums to organize my photos but if I cannot access them from apps it seems pointless.  I will end up having to maintain both an iCloud library and a separate iPhoto library which is more work that seems necessary.  I want everything easy to organize and access.  It seems like in this age where most people are more likely to use their mobile devices than their Macs (and some do not even own Macs) that there should be a mobile solution.  Hopefully I am simply without a clue and you folks can help me out with a fix or a source of info as a solution.  I have not found answers yet.

    gail from maine wrote:
    Hi keriah,
    When you go to Settings>Pages, do you have the "Use iCloud" option turned on?
    Cheers,
    GB
    That was it!  Thanks!!!

  • I have just upgraded to the new OS X V. 10.10.3 but cannot access my iCloud Drive documents using the resident Pages and Numbers software on my MacBook Pro. Help needed.

    I have just upgraded to the new OS X V. 10.10.3 but cannot access my iCloud Drive documents using the resident Pages and Numbers software on my MacBook Pro. Help is needed to access those documents using the resident software on my MacBook Pro rather than the Beta software on iCloud.com.

    I have iCloud Drive set on the Finder sidebar and use that to open the Numbers Spreadsheet on iCloud.
    OSX 10.10.3
    Best.

  • HT4436 I cannot access my iCloud setting screen on my iPhone 4

    I cannot access my iCloud setting from the settings menu. When I click on iCloud in settings the screen freezes

    If the iCloud setting is grayed out and you can't tap it, go to Settings>General>Restrictions>Accounts (near the bottom) and set it to Allow Changes.

  • My iphone and ipad got stolen in london and I changed the ICLOUD password, now I CANNOT access my ICLOUD. please help...cannot access my find my device.

    my iphone and ipad got stolen in london and I changed the ICLOUD password, now I CANNOT access my ICLOUD. please help...cannot access my find my device

    You can't sign into your iCloud account using the new password on icloud.com on your computer?

  • I have a problem concerning my icloud mail not my apple store mail...where i cannot access my icloud mail and i forgot my password

    I have a problem concerning my icloud mail not my apple store mail...where i cannot access my icloud mail and i forgot my password

    Hi, fungo47.  
    Thank you for visiting Apple Support Communities.
    You can reset your Apple ID/iCloud password via the steps in the first article below.  If you do not have access to the email account or are not receiving the password reset link, see the second article.
    If you forgot your Apple ID password
    http://support.apple.com/en-us/HT201487
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Jason H.

  • Cannot access the iCloud mail for some reason I don´t know. Worked perfect until Nov 28th, but a message with "incorrect ID/password" popped up. Contacts and iCal is accessible. Have tried from iPad, Mac, iPhone and PC. Any recommendations?

    Cannot access the iCloud mail for some reason I don´t know. Worked perfect until Nov 28th, but a message with "incorrect ID/password" popped up. Contacts and iCal is accessible. Have tried from iPad, Mac, iPhone and PC. Any recommendations?

    Reset your password. Be sure your new one meets the requirements for length (8) and characters (at least one upper case and one number).

  • I recently changed my apple ID but I not cannot access my iCloud account and I also keep getting a message pop up asking me for my old password with my old email address

    Changed my apple ID email address which seemed to work but now cannot sign into iCloud account it still comes up with my old email address and I cannot access it also the message pops up all the time when just using ipad HELP

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • My ipad has frozen with a sign which says cannot access my icloud account. i cannot get rid of this nor can I close my ipad down or go on anything else.  any suggestions

    My ipad has frozen with a sign which says cannot access icloud account, can either press ignore or settings and whichever I press it wont let me. It has frozen it and wont even let me close down or go onto anything else...

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons

  • TS4002 I cannot access my iCloud email messages before a certain date

    I can only acess my received email messages after April of this year - the rest won't load whether on my Mail desktop or via logging into iCloud on the internet.
    Does anyone know why this is and how to access my previous messages - I could access messages going back that much further, I have not changed my settins nor deleted the messages.
    PLEASE can some help - I desperately need to get hold of some of the email which I cannot access.
    Thankyou!

    At least I know I'm not alone.  I'm in the UK, five hours ahead of EST and that is about when it started.

  • HT201401 I am experiencing extreme difficulty with my celluar data, my sim has been changed to GiffGaff with the same number, yet I cannot access my icloud and celluar data I need my internet and icloud for a month now no connection please connect my cell

    I need to obtain my celluar data for my 3G iphone which has not been operating for the past 4 weeks now, since I changed my sim from orange to giffgaff and the sim cannot access the celluar data and neither the internet on the phone or on the sim.  I would like to connect this immediately as this is not good for business and for family and friends as they are complaining that they cannot access my number.  I am not please about this at all.  I have tried connecting through the computer and still no connection.  The serial number is 88******3NP and the Carrier is O2 14.0
    Thank You
    Ntala Cynthia
    <Personal Information Edited by Host>

    You need to contact GiffGaff for assistance. This is more than likely caused by changes in the APN. You need to have the settings from GiffGaff so you can access data and internet.

  • I'm trying to change my apple ID and it says it has been verified, but it still will not change on my phone, so I cannot access my iCloud or iMessage, what am I supposed to do to fix this problem?

    I have been trying to change my Apple ID for my iPhone account because the e-mail on there is an old e-mail that I cannot use anymore. I have went on the website and went through all of the steps of changing it, and I've changed everything to my updated e-mail and verified it as well. On my phone, it still has my old e-mail address, and keeps popping up any time I try to access iCloud, iMessage, etc. that my password or e-mail is invalid. I'm not sure why it's not changing on my phone or what other steps I'm supposed to take in changing it.

    If they are no longer in your camera roll, save them to your camera roll before deleting the account (open your my photo stream album, tap Select, tap the photos, tap the share icon -- box with upward pointing arrow, the tap Save to Camera Roll).

  • I have 2 iphone with separated AppleID , I cannot access the Icloud in both

    Hi,
    I created 2 Icluod accounts for 2 Iphone 4S I have for my sons.
    I Tried to backup my contacts but I got all the 1'st contacts list in the 2'nd Iphoe it was download from cluod to both.
    How I can make sure the icloud backup will be separetly between both ?
    Thanks.

    Majidmast wrote:
    what is the answer?
    The answer is that Backups Cannot be Merged.

  • I cannot access the icloud as the email address is no longer valid and i do not recall the password.

    Accessing icloud when email address is no longer valid and password is not recalled.

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • HT4759 I changed my email for my Apple ID. Now I cannot access my iCloud account.

    I have had to change my apple account id email. I now find that I keep gettting the message that the username or password is incorrect when trying to access icloud account How can I sync my new apple id email and my icloud account information. The Apple id email on my icloud account information is the old email and is greyed out.?

    Hello there, HK55.
    The following Knowledge Base article offers up some great follow-up information for once you've changed your Apple ID:
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796
    For iCloud on an iOS device it recommends the following:
    iOS 6 and later: Go to Settings > iCloud.
    If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
    If you're still signed in with your previous Apple ID:
    Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
    Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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