I cannot access My Kuhler themes in Ilustartor iam logged into apple ID-create themes as favorites-Kuhler -then nothing

i cannot access My Kuhler themes in Ilustartor iam logged into apple ID-create themes as favorites-Kuhler -then nothing

Just an update... A rep contacted me and we did a screen share. They were convinced that I wasn't full of <insert proper word here>. They promised to get back to me in a few days, and now? A few months later? Nothing.
Still no files. Still no correction... Still no nothing from Adobe.
The person I spoke to was kind, saying he'd make sure I got CC for free for a while...
Still though, no follow up.
Adobe, are you going to correct this or just let your customer suffer at your mistakes?

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