I cannot access my music via itunes match

It has never worked well, accessing music has taken approx 2-3 minutes - slow enough that I have chosen to switch itunes match off. However, yesterday I ried again (I figured initital problems might be resolved). The problem is worse - I cannot access any music on my iphone via itunes match.
It is truly the worst purchase I have ever made.

Here's a list of specific error codes & there resolution:
http://support.apple.com/kb/TS3694
Try recovery mode again, as outlined in the first article I gave you. Make sure there are no Firewalls turned on or any Anti-Virus software running. If it errors out again, pay attention to any code shown.

Similar Messages

Can my wife use her iPad to get access to my music via iTunes Match and still retain her iTunes store user id?

my wife has a new iPad and iPad Store user ID. I have a seperate iTunes store user id and subscribe to iTunes Match. All my music is now in the "cloud". Can my wife get access to my music via match and still retain her iTunes store user id?
The only way I seem to be able to get Match to work on her iPad is if she uses both my iCloud user ID and my iStore user ID.

Essentially I have the same problem. My spouse and I have a shared music collection on 1 computer. We've used different id's for our various devices for years. Currently we both use iPad minis iPhones and AppleTV. I have iTunes Match on my account. Recently we haven't been able to access songs bought or downloaded by the other id. iTunes says that the computer is associated with another id. In fact we have 1 song that didn't finish downloading when an album was bought on my spouses account while the rest of the album is there. My suspicion is that I will need to go down to a shared id when we buy our new MacBook Pro for Boxing Day. But, if we do that are we able to have separate calendars and passbooks and other features? Is there another option? I'm willing to stop using iTunes Match if necessary.

Cannot Download Purchased Music After iTunes Match Subscription Expired

The other day my iTunes Match subscription expired (making less money and decided to cut out the cost). I expected to not be able to access music I had stored on my computer (which was the only reason I did Match in the first place), but now, even songs I have very recently purchased using my phone are unavailable. I don't typically buy songs while on my computer, preferring instead to just use the iTunes app on my phone to make the purchases on the go. After purchasing them, I did not think they would not actually be downloaded to my phone. Anytime I try to re-download these songs, I receive a pop up notification stating when my iTunes Match subscription expired. Is there a way to get these songs to play on my phone without having to pay for iTunes Match again? I'm pretty unhappy about this because that was not how Match was advertised to function and don't feel we should have to pay a yearly fee just to be able to restore our purchases we made on the actual device.
My phone is a 32 gb 5S running iOS 8.3.

I've been having a problem similar to this. I click download, it charges me for it and then gives me a message saying there was a problem downloading, an unknown error occurred(-50), check the network connection to make sure it is active and try again. No firewall, no web accelator, network working fine for EVERYTHING else. I think this is because the iTunes servers are overloaded. It seems to have started once they put movies, tv shows, video games, etc. on the iTunes store. I would imagine the download time of these new services are much longer and more bandwidth taxing than the music they've been selling. I usually continue to try for the next few days, maybe trying during off hours to avoid the bandwidth traffic jams, and this SEEMS to help. Although, this is all pure speculation, it is what has worked for me. Still makes me consider paying more at Borders just so I CAN own it when I pay for it. Seems if you take my money I should get the product. Kinda sucky.
Mac OS X (10.4.7)
Mac OS X (10.4.7)

Cannot access purchased music in iTunes

Hello all,
I just purchased an iPhone 5, 32 GB. I restored from a previous iCloud backup which seemed to go well. I noticed that some of my songs would not play. The album art displayed, but the songs would not play and skip to another. I read online that the best solution to this problem is to delete those songs from your device, and re-download them by accessing "Purchased" items through the iTunes app. I did this for several of the non-working songs and it worked great.
I noticed several songs by one band in particular (Depeche Mode) were not playing, so I deleted them all off my device. I then went to "Purchased" items in iTunes to re-download them, but now I see a loading graphic that freezes, and the albums/singles are not displayed. All of the other artists seem to work just fine, but for some reason, none of my previously purchased Depeche Mode songs are displayed.
I have 124 items from that group, and really want them on my new phone. Anyone else have this issue?
I am wondering if a solution to my problem would be to connect my phone to my computer and sync, but I would prefer to not do this. Any help is greatly appreciated.
-Daniel

You enable iTunes Match on your iPad by making sure your are signed into the Apple ID you used to subscribe in iTunes Match in Settings>iTunes & App Stores, then turning iTunes Match and Show All Music to On.
Also, iTunes Match doesn't use your iCloud storage plan so you don't need to purchase a storage upgrade to use it.

I can't access my music on itunes match.

I've been having problems with itunes match. My songs seem to have disappeared from the cloud. I have a large library of music stored on an external harddrive (almost 20,000 songs). After a long wait for everything to match / upload I used match for a couple days and it worked fine. Assuming all my music was in the cloud now, I disconnected my external harddrive and closed itunes. I was then unable to use match on my iphone. I opened itunes on my macbook again, and my library shows up, but I am unable to play songs without the harddrive connected. I am also unable to download songs from the cloud to my iphone. I think I have tried everything as far as signing out and back in, updating match, re-authorizing computer. I have also checked all the settings for match on the iphone. Truthfully I'm not sure if I messed something up by checking all the different settings. I did authorize another computer at around the same time as this all occured, not sure if this may have something to do with it. Any help or suggestions will be appreciated. Thanks, Mike

I'm not sure about why you are having issues with your iPhone, but I suspect that the external drive is at the root of it.
From what I understand, if you have your library on an external, but want to use the cloud versions, you need to actually delete the songs from your iTunes library first. I suspect that if you don't your iTunes library is under the impression that the files are stored locally and looks for them.
Tio do this, you need to select all the songs and delete them from iTunes. Make sure that you don't check the box to also delete them from the cloud, and also that you don't send the files to your recycle bin (as you don't want to lose your original files). iTunes will then try to play the cloud versions.
However, it sounds to me as if in your attempting to get this all working you have messed something else up. Are the songs actually showing up on your phone? I have a concern that somehow you may have inadvertantly deleted the music from the cloud.
If the songs have been removed from the cloud then all may not be lost, as they do seem to be retained there for a while, and you may not need to re-upload everything. If that is the case then I would suggest plugging the external in, making sure the songs all play OK and then re-running the match process.
If your intention was to be able to use your external when at home and the cloud version when you are away then the only solution I have heard of yet is to have two libraries, one which has the files still on it (that you use with the external plugged in) and the other with the files deleted, for when you haven't got the external.
Hopefully that makes some sort of sense.

I cannot access the music via my iTunes account and it will not download all of them. If it matters, I have not gotten the new update yet.

I go to school and I would like to be able to listen to my music on my laptop versus using my iPhone or iPad. Only some of my music had been downloaded and I cannot download the rest. I have authorized my computer through my account several times but I still cannot get all of my music on it. I have the 128GB but storage is not an issue as I use a flash drive (16GB) and I have access to external hard drive (1.5TB). How can I get all of my music to actually download to my MacBook?

Hello JeremyPoolaw84,
Thanks for using Apple Support Communities.
In order to list to your music purchased on iTunes on your computer, you will need to first download those songs. To download your previous purchases from the iTunes Store, please follow the directions in the link below.
Download previous purchases on Mac or PC
Make sure your Mac or PC meets these system requirements:
iTunes 10.3 or later
You need iTunes 10.6 or later to download previously purchased movies and TV shows.
iTunes account in a country where iTunes in the Cloud is available
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
Download past purchases
Cheers,
Alex H.

HT4946 I have an Ipod 4s that is locked due to my wife trying the wrong passcode to many times. I cannot access my phone via ITunes. Please help!

Please help me access my locked IPhone 4s! Thanks!

Here's a list of specific error codes & there resolution:
http://support.apple.com/kb/TS3694
Try recovery mode again, as outlined in the first article I gave you. Make sure there are no Firewalls turned on or any Anti-Virus software running. If it errors out again, pay attention to any code shown.

HT204406 I have updated my music on iTunes Match, but they are not available on my iPad mini, please help

I have loaded my music via iTunes Match, have paid the £22.00,but my music is not available on my iPad mini.
How do I get music onto my iPad

Are you prperly logged in on the iPad and have iTunes match turned on (Settings > General > Music. iTunes Match (turned on) and Show All Music (On)

Both myself and my wife have 2 separate iTunes accounts, I subscribe to iTunes Match. Music purchased on my wife's account appear on our computers iTunes library but my iPad cannot access the music she has purchased. Is there any way to overcome this

Both myself and my wife have 2 separate iTunes accounts, I subscribe to iTunes Match. Music purchased on my wife's account appear on our computer iTunes library but my iPad cannot access the music she has purchased. Is there any way to overcome this

The only way to do what you want is to log into your wife's iTunes Store account on your iPad. Doing this will lock you out of your account for 90 days.

I have a number of audiobooks in my itunes library. Can they be stored in the cloud via itunes match or only music?

I have a number of audiobooks in my Itunes library. Can they be stored in the Cloud via Itunes match? All of the info refers only to "music".

They cannot be stored on icloud at all

Moved iTunes library to an ext hard drive to make space on my int drive... Followed steps from apple. Now I cannot access my music... It says: "File could not be used because the original file cannot be found. Would you like to locate it?"

Moved iTunes library to an ext hard drive to make space on my int drive... Followed steps from apple. Now I cannot access my music... It says: "File could not be used because the original file cannot be found. Would you like to locate it?"
I moved my iTunes library to my external hard drive some time ago and I followed the directions listed here on the apple support page. It did copy my library and now is on my hard drive... I can open iTunes and use it to sync all of my devices but I would like to play my music... I can see all of my music files but can not play them if I click on an album or song it says the following: "(file name) could not be used because the original file cannot be found. Would you like to locate it?" I click locate but do not know where to go from there? I need a way to access all files and not to hunt down one at a time on my hard drive... I am pretty sure I deleted the original library to make space on my internal drive which was the reason for moving it. I have tried and tried to fix it and do not have a lot of time to do so with a one and two year old at my house who do not like it whenI sit down at my computer. What to do??? Any help is much appreciated!!!

See Make a split library portable. Move all of the bits of the library together in the the correct shape and it should work. Or undo exactly what you did and then start over.
If you're a former Windows user don't try merging two folders together that have the same name by dropping one into the same folders as the other, as that goes badly on a Mac.
tt2

HT2589 No matter how many times I've reset my iphone4 and reentered my account information I can't assess my music in iTunes Match or purchase or update any apps or music. How can I fix this. On enabled devices iTunes on my computer shows my iPhone with ?

I can't access iTunes Match or make any Music or app purchases or updates after updating to iOS 6. No matter how many times I've reset my iphone4 and reentered my account information I can't assess my music in iTunes Match or purchase or update any apps or music. How can I fix this. On enabled devices iTunes on my computer shows my iPhone with ? marks.

This may help.
Fix for “No Content” on iPhone & iPod after iOS 4.2.1 update
The try the standar fixes:
- Reset. Nothing will be lost.
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restore the iPod from backup via iTues
- Restore the iPod factoery defaults/new iPod.

Cannot access my music library

Since when I made a subscription to iTunes Match most of time I cannot access my music library on iTunes. The titles in iTunws appear clear gray and they cannot be played. What can I do?

Unless you rented the movies on ATV I do not think you can watch them on ATV. Where are you looking for your content? i.e. Are you looking under Music or under Computers > Music.

HT204406 My HDD crashed which held all of my music. Can I recover the music from iTunes Match and download it back to a new HDD?

My HDD crashed and it contained all of the music from which iTunes and iMatch pulled files from. Is there a way to recover the music from iTunes Match and download it back to my new HDD?

My computer HDD did not crash only my external drive with the music files. I have not had to reinstall iTunes software. The iTunes libarary is still complete and shows the complete list of music. I have also ran Update iTunes Match and all of the music is on the cloud.
I cannot play the music from iTunes that is on the cloud, however the music I purchased from iTunes did download and it will plan from my computer.
The matched or uploaded music is what will not download and I can't find a command that allows me to download from Match.
Sorry if I'm not being very clear, however I do really appreciate your help and suggestions.

How can I get my (vinyl) record music into iTunes Match?

I have a rather large collection of music on CDs, Tapes, and records.
Now that iTunes Match exists I would like to include all of my music into my iTunes library.
There is no easy way (that I know of) to load anything except CDs into iTunes. So for the rest of the library one must either buy all the music again or buy equipment to play the music one time and convert it to a newer format.
My CD collection is mostly loaded and since 99.999% (virtually all) of that music is already in iTunes Match it is not uploaded to iTunes again, but it quickly becomes available to play on all my iTunes Authorized Devices.
With the exception of that 1 in ten thousand songs that I may have that iTunes does not have in the Match library there is no reason to import the music at all - other than to prove I have the actual CD's. (In any case I suppose I could have borrowed them for that anyway.)
However for CDs at least they can be imported - but for tapes and records I know of no direct way.
With something state-of-the-art like iTunes Match and my PC(s), iPhone(s) and iPad, why use stone-age-like means to prove ownership of outside-of-iTunes music?
Why not provide some other information to identify albums owned and have them available in iTunes Match without the 99.999% useless step of loading them?
In fact for most tape music it is no longer playable (to convert) as the rollers in the tape devices deteriorate and they no longer play.
Vinyl records play just fine, just not easily into a PC without purchase of expensive equipment that would be used only for the one-time load (which is really just for proof-of-ownership).
What a ridiculous waste of time, energy and funds for that 1 in 10,000 songs that may not yet exist in the iTunes Match library. Okay, as the music gets older it may even be 2 in 10,000 - but I doubt it.
I remember that each album (and 45 rpm single) has identifying information scratched into it (around the inside of the innermost track) - can that (or something else) suffice as proof of ownership to get the music into iTunes Match?
Please respond with ideas to quickly and easily get already-owned vinyl record music into an iTunes Match library.
I personally do not care if 1 (or 2) out of 10,000 of my songs gets lost because it is not in the iTunes Match library - couldn't be that good in that case anyway.
Thanks!!

I too have not figured out how to convert my vinyl collection to iTunes match. Here is what I have tried:
I record my vinyl records onto CD using a Sony RCD-W500C which makes a very high quality recording. I make sure the song lengths are the same as those from the same album at the iTunes store.
Then I import the CD into my iTunes music library. I have to enter the names of the tracks manually because Gracenote cannot identify the names of the songs. I do this while the music is in my iTunes music library and the CD has been ejected from my PC.
Then I try to get the iTunes Match, but it never works. I do, however, get the artwork from iTunes. iTunes then uploads my songs into the iCloud. When I download them back onto my PC and iPhone 4s, I get the identicle recording that I imported onto iTunes. I know this because I can hear the static and crackling of the vinyl. I don't necessarily mind that noise, but I figured if I paid for the iTunes Match I should get the AAC 256 bps music. After all it doesn't cost iTunes anything to give it to me. And there's no way I'm going to purchase all my vinyl records again. I have about 500 albums.
I do buy all my new music from iTunes because I think it is the best system available. I just think it could be so much better if they would let me download the highest quality recording of the music I own from them.
I have also tried the Sony Sound Forge Audio Studio which records my vinyl records into a music file on my PC. But that doesn't get the match either.
THERE HAS TO BE SOMEBODY OUT THERE THAT CAN TELL US WHAT ITUNES MATCH LOOKS AT IN OUR MUSIC UPLOADS THAT DETERMINES WHETHER THEY GIVE US THE MATCH!!!!!!
When you download a CD, there is some information embedded in the CD that iTunes matches. I don't believe there is any information embeded in the vinyl albums, but when I burn them onto a CD-maybe I could add the info onto the CD before trying to match it if I just knew what they looked for.
I would appreciate any help anyone can give me on this.

I cannot access my music via itunes match

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