I cannot access my previously purchased apps

I cannot access the "previous purchases" section on the iphone App Store. I can access every other part of the store but when I click "purchased" under the "update" section it just stays loading but no content ever comes up.

You would have to upgrade your Mac to at the very least v10.6.8 Snow Leopard in order to have the latest version of iTunes installed in order to sync your iOS devices.
You can purchase Snow Leopard from the Apple online store >  Mac OS X 10.6 Snow Leopard
Before you purchase the disc, make sure your Mac can run Snow Leopard > Mac OS X v10.6 Snow Leopard - Technical Specifications

Similar Messages

  • HT201303 I cannot install a previously purchased app without paying for it again.  I am using the same apple ID.

    I cannot install a previously purchased app without paying for it again.  I am using the same apple ID. I cannot figure out why the system is requesting me to pay for this app a second time. 

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I can't access to previously purchased apps on my iPhone 4s

    i can't access to previously purchased apps on my iPhone 4s
    I already have the latest software update
    someone can help me solve this problem?

    settings->store
    make sure the appleID there is the appleID the apps was bought with otherwise you can't start them
    and if you try to redownload them you will be charged to whatever appleID your phone is currently set to use

  • HT203167 why can't i access my previously purchased app from my library, after changing my password?

    why can't i access my previously purchased apps from my itunes library, after new password change?

    Sign in with the Apple ID used for those purchases.
    Tap Settings > iTunes & App Store > Apple ID
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT1391 I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer

    I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer??

    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

  • HT201272 I cannot access my previously bought apps. What should i do?

    I cannot access my old apps from the purchased apps. When i searched them on the app store i have to buy them again. Waht should i do? Can someone help me? Thanks!

    I just went through this same process.... I changed my credit card, double checked billing info, changed my password, I restored my phone, but the misake I made was I kept restoring it from my back up.... Finally I went to Apple Store.. and sad to say that you have to do a restore, and DO NOT restore from back up.
    I used Gmail so I didnt loose contacts or email.. but I did loose all my text messages and history of that.
    So, I had the EXACT same problem and it was a software issue.. you have to restore your phone to factory settings and start all over.. BLOWS I know!

  • Lost access to previously purchased apps.

    I recently purchased an iPad for my grandson and in the process of setting it up for him, I apparently deleted my Apple account which I have since re-established. I cannot locate any of the apps I purchased over the last couple of years. I am concerned that the same thing may have happened to all of my iTunes purchases as well. Is there a fix for this?

    You can't possibly have deleted an Apple ID.
    iTunes Store: Hiding and unhiding purchases
              http://support.apple.com/kb/HT4919

  • Cannot download a previously purchased app after switching computers

    I switched from a Macbook Pro to an iMac.  Afterwards, I was unable to open a particular app. iTunes App Store does not give me a download icon for this app when I click the Purchased link and search for the app.
    When I search for my computer, the .ipa file cannot be found.

    If you have the app listed (even though you might not have the actual .ipa file on that computer) in the Apps part of our Mac's iTunes library then it won't show in the Purchased link for redownloading. Try deleting it from your library and then see if it shows as being redownloadable via the Purchased link under Quick Links.

  • TS1702 Every time i open the purchased section in the app store, it crashes and cannot see any of my previous purchased apps, why?

    Every time i open the purchased section in the app store, it crashes and cannot see any of my previous purchased apps, why?

    I read online about a "clean reinstall" of firefox which seems to have worked! They should include direction on this on their page: https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

  • HT1420 I previously purchased apps using my hotmail email address as my Apple ID.Now that hotmail has joined skype, I changed my email address to gmail & updated my email details on my Apple ID for my new Gmail account.How do I transfer previous purchases

    I previously purchased several apps from the app store using my AppleID which was using my previous hotmail email address details. Now that hotmail is joined with Skype, I changed my email address to Gmail and then updated the information for my AppleID. Now when I view the purchase History using the new email
    address to sign in to my AppleID, I cannot view the previous purchases which I had when I had a Hotmail account. I can only view recent purchases and furthermore I cannot print the list of items purchased. I have been able to download / update previous purchases and download them again by signing in with
    my previous AppleID information but I want to know how I can transfer the information to my new account. Another problem I am having is that it shows there are 3 pages of purchases but I cannot view the 3rd page.

    You can't merge Apple IDs.  You also can't cancel (delete) and existing ID, you can only choose to stop using it.
    If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance.  Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’.

  • TS1368 I can't download anything from the app store or iTunes today on my ipad2. Doesn't matter whether it is a previously purchased app or a new one. Help???

    I havent had any problems with my iPad2 until today. I cannot download anything from the app store or iTunes. Doesn't matter if it's a previously purchased app or a new one. Help???
    I just get a message--- after a long wait where the app icon says "waiting" that I can't connect to iTunes.
    Wifi signal is strong. All bars.

    Try these articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    If this will not work, best to contact phone support.
    http://support.apple.com/kb/HE57

  • HT201272 Attempting to "update"/reinstall previously purchased apps

    In attempting to "update"/reinstall many of my previously purchased apps,  a "download" feature does not appear, only an "open."  I am only be able to access them via the iTunes/App store - I can open them, but not reinstall them.  Am I doing something wrong?  (I have a 4s, which was just updated to 6.)

    All apps, all paid and free apps include DRM protection which is tied to the iTunes account that was used to download the apps.
    In order to install an app update with the iTunes account that was used to download the apps, you must use that iTunes account and password.

  • How do I download previous purchased apps on a new device without credit information.

    Is there anyway to download my previously purchased apps from my iPad mini to my iPad 2 without using a computer? The problem is I lost my purse or it was stolen and I am waiting for a new credit card via snail mail. What do I do in the mean time?

    You should be able to access them via the App Store app under the Purchased menu

  • Unable to update apps on iPad mini. I have even restored the iPad and now I can't download any of my previously purchased apps.

    Can someone help me. I am using an iPad mini with iOS 7.0.4 with wifi connection. Have had no problems until recently when I was unable to update apps and then noticed that some apps would open but no data would be available in apps like intelicast and Pinterest. I have restored the iPad and now I am unable to download any of my previously purchased apps.

    1. Make sure iPad is using the latest software
    2. Settings>General>Date and Time>Set Automatically>On
    3. Make sure Time Zone is correct
    4. Reset iPad. Hold the Sleep and Home button down until you see the Apple Logo.

  • Hi, I recently left my computer on my car and drove into heavy traffic.  After several hundred cars ran it over, I noted than I was unable to access my previously purchased copy of Photoshop Elements 10.  How can I download a replacement copy?

    It's true.  I was loaded down like a mule, approaching my car, needing a free hand, and thinking "I'll just set this on the roof for a moment..."
    I drove about 1/2 mile and turned left into rush-hour traffic.  No sound, no horns, no frantic hand gestures from fellow drivers, and no sinking feeling whatsoever for several minutes.  And then like that sudden stop at the end of long fall, it hit me.  I quickly turned around as though haste may matter - and it did.  Had five more minutes passed, there'd have been nothing larger than a grain-of-sand-sized evidence that my computer had once existed.  For the next 30 minutes, I dodged many hundreds of cars in my firm commitment to gather every last one of the 2,653 pieces that I would need for a successful reassembling.
    At some point during my repair attempt, I noted that I was unable to access my previously purchased copies of Photoshop Elements 10 and Premiere Elements 10.
    And since Dell.com's record of this purchase was apparently destroyed that day as well, I'm at a loss.  Unless... "Ok, maybe I actually registered this purchase at Adobe.com...  But that would be weird as I never do such things in the name of maintaining privacy at every chance I encounter... But, I'll try... yep, 'Forgot your password,' Click... of, 'Follow this link,' Click... Minor rush that it might work... Hope fading fast... Gone!"
    When the only proof of purchase I can present is my promise that I did once purchase, is it possible for me to download these two programs without having to re-purchase?
    I lost a lot of things that day... money, work, memories, la la la.  Apparently I've now lost my dignity as well as I plead with some faceless corporation for a freebie.
    Does anyone at Adobe have a heart?  If so, I would invest my gratitude towards your benefit for the remainder of my years.

    As long as you know your serial number you can download PSE from here:
    Download Photoshop Elements products | 11, 10
    If you don't know your serial number:
    Find your serial number quickly

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