I cannot access my service provider's portal

Hello, People.
I am new in the community and this is my first question posted. Please help me.
I am a first time user of the iPhone and have been using it for less than a month and have been facing immense issues most of which I have been able to solve.
The remaining problem is accessing my service provider's portal. By portal I mean checking my balance, credit recharge, bundle and other service subscriptions. Accessing all this needs the use of *XXX# (*102#, *104*XXX...#, *149*99#, etc). Whenever I make such dials, instead of taking me to their respective service portal, the phone calls straight that renders the number non-exitent. It is as if i am making a straight call while trying to access the portal. But the *#06# portal dial works that shows the IMEI.
I took it to the shop where I bought the product and they told me that it is an apple update (i have the latest iOS 7.1) that caused this. But I personally have not heard of such an issue even from my friends who use the same product. My telecom service providers are claiming it is a problem on Apple's side. Everyside is pushing the ball to each other and the only place that I am left with is to ask my fellow users if you can help me with this.
I hope to get to the bottom of this.
Thanks and regards,
Peter.

Call Tmobile and make sure they have your new PIN and IMEI of the new device in their system and provision your account correctly with the BIS data plan for this new device.
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