I cannot access or connect to my app store on macbook pro

I am unable to connect to my app store with my mac book pro.  When I open the app it flashes a lot, I have tried going into 'store'  on the tool bar and signing into my account but it comes up "connection failed'.
We have tried using wifi and ethernet connection and we have the same result. 
Can anyone advise on how to get onto my App Store account so I can update my sofetware and itunes.
Thanks.
Amie & Chris

(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset.

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    Process:         App Store [3596]
    Path:            /Applications/App Store.app/Contents/MacOS/App Store
    Identifier:      com.apple.appstore
    Version:         1.0.2 (63.1)
    Build Info:      Firenze-630100~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [92]
    Date/Time:       2012-05-18 14:37:27.116 -0400
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          118596 sec
    Crashes Since Last Report:           3
    Per-App Interval Since Last Report:  1 sec
    Per-App Crashes Since Last Report:   -1
    Anonymous UUID:                      8D39538E-6F61-49B5-817C-8A89A4667FF5
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    *** Terminating app due to uncaught exception 'CIKernelNilArgument', reason: 'CISourceInCompositing: sourceIn: nil value for argument #1 (dst)'
    *** Call stack at first throw:
              0   CoreFoundation                      0x00007fff82424784 __exceptionPreprocess + 180
              1   libobjc.A.dylib                     0x00007fff888ddf03 objc_exception_throw + 45
              2   CoreFoundation                      0x00007fff824245a7 +[NSException raise:format:arguments:] + 103
              3   CoreFoundation                      0x00007fff82424534 +[NSException raise:format:] + 148
              4   QuartzCore                          0x00007fff82b00cf3 -[CIKernel apply:to:params:] + 232
              5   QuartzCore                          0x00007fff82b00b1c -[CIKernel apply:to:options:] + 343
              6   QuartzCore                          0x00007fff82b009c3 -[CIFilter apply:] + 214
              7   QuartzCore                          0x00007fff82b03397 -[CISourceInCompositing outputImage] + 246
              8   Foundation                          0x00007fff8a471674 -[NSObject(NSKeyValueCoding) valueForKey:] + 420
              9   QuartzCore                          0x00007fff82afce38 -[CIFilter valueForKey:] + 39
              10  App Store                           0x0000000100025ba1 0x0 + 4295121825
              11  App Store                           0x000000010001d43b 0x0 + 4295087163
              12  App Store                           0x000000010001d890 0x0 + 4295088272
              13  AppKit                              0x00007fff87da0cc5 -[NSView _drawRect:clip:] + 3390
              14  AppKit                              0x00007fff87d9f938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
              15  AppKit                              0x00007fff87d9fca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              16  AppKit                              0x00007fff87dc4c5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
              17  AppKit                              0x00007fff87d9fca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              18  AppKit                              0x00007fff87d9fca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              19  AppKit                              0x00007fff87d9fca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              20  AppKit                              0x00007fff87d9e00a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
              21  AppKit                              0x00007fff87d9db2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
              22  AppKit                              0x00007fff87d9a3de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
              23  AppKit                              0x00007fff87d13c0e -[NSView displayIfNeeded] + 969
              24  AppKit                              0x00007fff87cdbc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
              25  AppKit                              0x00007fff87cdb7d2 -[NSWindow orderWindow:relativeTo:] + 94
              26  AppKit                              0x00007fff87ca7974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
              27  AppKit                              0x00007fff87ca5a91 loadNib + 226
              28  AppKit                              0x00007fff87ca51a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
              29  AppKit                              0x00007fff87ca4dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
              30  AppKit                              0x00007fff87ca235b NSApplicationMain + 279
              31  App Store                           0x00000001000013f4 0x0 + 4294972404
              32  ???                                 0x0000000000000002 0x0 + 2
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                       0x00007fff8702b0b6 __kill + 10
    1   libSystem.B.dylib                       0x00007fff870cb9f6 abort + 83
    2   libstdc++.6.dylib                       0x00007fff868855d2 __tcf_0 + 0
    3   libobjc.A.dylib                         0x00007fff888e1b39 _objc_terminate + 100
    4   libstdc++.6.dylib                       0x00007fff86883ae1 __cxxabiv1::__terminate(void (*)()) + 11
    5   libstdc++.6.dylib                       0x00007fff86883b16 __cxxabiv1::__unexpected(void (*)()) + 0
    6   libstdc++.6.dylib                       0x00007fff86883bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    7   libobjc.A.dylib                         0x00007fff888ddfa2 object_getIvar + 0
    8   com.apple.CoreFoundation                0x00007fff8247c969 -[NSException raise] + 9
    9   com.apple.AppKit                        0x00007fff87d9a924 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4033
    10  com.apple.AppKit                        0x00007fff87d13c0e -[NSView displayIfNeeded] + 969
    11  com.apple.AppKit                        0x00007fff87cdbc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
    12  com.apple.AppKit                        0x00007fff87cdb7d2 -[NSWindow orderWindow:relativeTo:] + 94
    13  com.apple.AppKit                        0x00007fff87ca7974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    14  com.apple.AppKit                        0x00007fff87ca5a91 loadNib + 226
    15  com.apple.AppKit                        0x00007fff87ca51a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    16  com.apple.AppKit                        0x00007fff87ca4dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    17  com.apple.AppKit                        0x00007fff87ca235b NSApplicationMain + 279
    18  com.apple.appstore                      0x00000001000013f4 0x100000000 + 5108
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x00007fff86ff5c0a kevent + 10
    1   libSystem.B.dylib                       0x00007fff86ff7add _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                       0x00007fff86ff77b4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                       0x00007fff86ff72de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                       0x00007fff86ff6c08 _pthread_wqthread + 353
    5   libSystem.B.dylib                       0x00007fff86ff6aa5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                       0x00007fff86ff6a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff86ff6e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff86ff6aa5 start_wqthread + 13
    Thread 3:  WebCore: LocalStorage
    0   libSystem.B.dylib                       0x00007fff87017a6a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff8701b881 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore                0x00007fff86ca13b0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                       0x00007fff810bfa91 WebCore::LocalStorageThread::threadEntryPoint() + 177
    4   libSystem.B.dylib                       0x00007fff87015fd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff87015e89 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                       0x00007fff86ff6a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff86ff6e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff86ff6aa5 start_wqthread + 13
    Thread 5:
    0   libSystem.B.dylib                       0x00007fff86fdcd7a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff86fdd3ed mach_msg + 59
    2   com.apple.CoreFoundation                0x00007fff823bf902 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff823bed8f CFRunLoopRunSpecific + 575
    4   com.apple.Foundation                    0x00007fff8a4e514f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
    5   com.apple.Foundation                    0x00007fff8a466114 __NSThread__main__ + 1429
    6   libSystem.B.dylib                       0x00007fff87015fd6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff87015e89 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff70c312f8  rcx: 0x00007fff5fbff2c8  rdx: 0x0000000000000000
      rdi: 0x0000000000000e0c  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff2e0  rsp: 0x00007fff5fbff2c8
       r8: 0x00007fff70c34a60   r9: 0x0000000000000063  r10: 0x00007fff870270fa  r11: 0x0000000000000206
      r12: 0x00007fff824a9b09  r13: 0x0000000000000000  r14: 0x000000010060d740  r15: 0x00007fff70e13190
      rip: 0x00007fff8702b0b6  rfl: 0x0000000000000206  cr2: 0x00007fff70ba8fd0
    Binary Images:
           0x100000000 -        0x100044fff  com.apple.appstore 1.0.2 (63.1) <9113B2F3-EC62-24EA-C21A-352621712604> /Applications/App Store.app/Contents/MacOS/App Store
           0x100065000 -        0x10018eff7  com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff5fc00000 -     0x7fff5fc3be0f  dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld
        0x7fff80003000 -     0x7fff800b8fe7  com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29D504250F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff800b9000 -     0x7fff800e1fff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff80915000 -     0x7fff809affff  com.apple.ApplicationServices.ATS 275.19 (???) <2DE8987F-4563-4D8E-45C3-2F6F786E120D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
        0x7fff809b0000 -     0x7fff809c1ff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
        0x7fff809c2000 -     0x7fff80a1bfe7  com.apple.PackageKit 1.1.4 (93) <1FF17E8F-5848-EEB1-78A4-18CBC0D03595> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
        0x7fff80ade000 -     0x7fff80e12fef  com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff80e13000 -     0x7fff80e2cfff  com.apple.CFOpenDirectory 10.6 (10.6) <401557B1-C6D1-7E1A-0D7E-941715C37BFA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff80e2d000 -     0x7fff80e67fff  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <539EBFDD-96D6-FB07-B128-40232C408757> /usr/lib/libcups.2.dylib
        0x7fff80e68000 -     0x7fff80e7efef  libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
        0x7fff80e7f000 -     0x7fff80e84fff  libGFXShared.dylib ??? (???) <6BBC351E-40B3-F4EB-2F35-05BDE52AF87E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
        0x7fff80eee000 -     0x7fff80eeeff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
        0x7fff81066000 -     0x7fff81066ff7  com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
        0x7fff81067000 -     0x7fff8109eff7  com.apple.DiskManagement 3.6 (358) <D0D9E19C-7F01-CEB6-681D-0B20D3B7E9B4> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
        0x7fff8109f000 -     0x7fff82109fef  com.apple.WebCore 6534.57 (6534.57.2) <9BE3BFB2-D520-CD10-E4A1-3C2AF322A097> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
        0x7fff8210a000 -     0x7fff8211cfe7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
        0x7fff8211d000 -     0x7fff82173fff  libTIFF.dylib ??? (???) <31FA0318-105B-9E11-B4D4-246BFD5B18E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff82373000 -     0x7fff824eafe7  com.apple.CoreFoundation 6.6.6 (550.44) <BB4E5158-E47A-39D3-2561-96CB49FA82D4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff824eb000 -     0x7fff82512ff7  libJPEG.dylib ??? (???) <32EDAB18-08ED-B31A-D2BD-12EFFE60D83C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
        0x7fff82513000 -     0x7fff82514fff  liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
        0x7fff826d0000 -     0x7fff82755ff7  com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff82757000 -     0x7fff8286dff7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <3814FCF9-92B9-A6AB-E76A-F7021894AA3F> /usr/lib/libxml2.2.dylib
        0x7fff8286e000 -     0x7fff828fafef  SecurityFoundation ??? (???) <3F1F2727-C508-3630-E2C1-38361841FCE4> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
        0x7fff82a4b000 -     0x7fff82adbfff  com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
        0x7fff82adc000 -     0x7fff82ae9ff7  com.apple.AppleFSCompression 24.4 (1.0) <56B27685-B6A7-7FD7-85F3-402C4E0C988E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
        0x7fff82aea000 -     0x7fff82e87fe7  com.apple.QuartzCore 1.6.3 (227.37) <16DFF6CD-EA58-CE62-A1D7-5F6CE3D066DD> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
        0x7fff82e94000 -     0x7fff82ed6fe7  com.apple.MediaKit 10.5.1 (490) <9D8D9E51-6559-41A2-E404-C629878F93AA> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff82ed7000 -     0x7fff82eddff7  IOSurface ??? (???) <8E302BB2-0704-C6AB-BD2F-C2A6C6A2E2C3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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        0x7fff8a175000 -     0x7fff8a198fff  com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
        0x7fff8a1d9000 -     0x7fff8a1e8fff  com.apple.NetFS 3.2.2 (3.2.2) <7CCBD70E-BF31-A7A7-DB98-230687773145> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
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