I cannot access photoshop (I have not received a serial number)
When I try to open the program it asks me for a serial number to license the software, even though I've bought the photography plan on my account and am signed in. How do I access photoshop?
Hi,
Creative Cloud Photography plan is a subscription based service which does not required any serial number or any code.
I would recommend trying the steps mentioned below:
1. Launch the application which says you are in trial mode.
2. On the Creative Cloud application trial screen, click on "License this Software".
3. Sign in with your Adobe ID associated with your Creative Cloud membership.
If this issue still persists then please check the below mentioned link.
When I open my Creative Cloud application it asks me for my serial number?
Let me know if you need more help.
Thanks,
Eshant Jindal
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After installing asked me a serial number! I have not received any serial number!
hello, I downloaded the CC, and Muse, on my Macbook Pro, after installing asked me a serial number! I have not received any serial number! Just received a thank you email and explaining the first steps to be taken, yet not have the serial number and can not ultilizar Adobe Muse! Already tried all the alternatives that the site offers for troubleshooting and always the pages are unavailable !!!
Hello,
As confirmed by you Muse is asking for serial number on launch. Most of the time this happens because of Hosts file on the machine.
Please go ahead and rename the hosts file on your machine and you should be all set. here are the steps for both MAC and Windows.
Windows:
1. Go to following location. C:\Windows\System32\drivers\etc
2. Rename the file "Hosts" to "hostsold"
3 Relaunch Muse and sign in with your Adobe ID, you should be all set.
MAC:
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2. Type /etc and hit Return
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Regards
Vivek -
Hello me my adobe cc expired and I have already paid and I have not received my serial number, who would wonder about that.
Hi GreenhatDesarrollo ,
For Creative cloud applications to work you dont need a serial number . CC works on the basis of your Adobe Id & Password so in our case right now I would request you to kindly launch the product and wait for the trial message to come up . Once you have the trial message up , kindly click on Licensing This software and then use your Adobe id & Password that we have used to purchase the creative cloud .
Kindly let me know if this works fine for you or if you require any further support from our side .
Cheers,
kartikay Sharma -
I have a case number but have not received my serial number yet after 4 days. Please help.
Do you know where I go to do contact Adobe directly, please?
On Tue, May 5, 2015 at 11:06 AM, Barbara B. <[email protected]> -
Did not receive the serial number
I purchased Photoshop CC as a month-by-month membership, but did not receive the serial number. The transaction was done and went through by Paypal. What do I do now to activate the application?
you don't get or use a serial number with cc. you sign in to your cc desktop app with your adobe id.
if you don't have the desktop app, go here and install it, https://creative.adobe.com/
if you already have it installed, sign in with the correct adobe id, Sign out, Sign in | Creative Cloud Desktop app -
I did not receive my serial number
I did not receive my serial number and it is not showing up in my products and services, even though I paid for it and received an email and it is showing on my bank account statement. Let me know.
ThanksTo locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you continue to have an issue, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
I did not receive the serial number
I there, my adobe id is
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
I purchase the adobe education one for a year, but I did not receive any serial number so I cannot use the adobe app.Hi there
Alreay solved
thank you!
Shuming lai
Original Message
Sender:John T [email protected]
Recipient:shuming [email protected]
Date:Thursday, Nov 20, 2014 11:12
Subject:[Adobe Creative Cloud] I did not receive the serial number
I did not receive the serial number
created by John T Smith in Adobe Creative Cloud - View the full discussion
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download install activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6945928#6945928 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. -
Everytime I try Photoshop I have to enter my serial number--not so with the other apps--how can I avoid this? The window says "Your Trial Has Expired" and asks me to join Creative Cloud which I don't want to do! So I click on "License this software" and enter the serial number and go to Photoshop--but every time??????????
Close out all Applications (Adobe and non-Adobe … probably since Adobe ties into everything via Acrobat)
Navigate to: C:\Program Files X (86)\Common Files\Adobe\Adobe PCD\
Rename the “cache” directory to “cache-backup” (or anything else not “cache”)
Start Photoshop CS6
Click on “License This Software“ and enter your serial number -
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Check the email address for your account and make sure it is active.
Try contacting Adobe Support by phone or chat and see if they can assist you.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
I paid for the monthly plan but I did not receive the serial number to register the software.
I paid for the monthly plan but I did not receive the serial number to register the software.
there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
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I have purchased the online number for Germany on Friday, 7th Sept but I have yet not received the number! Its been almost 3 days and I have not received any notification. In the email I received from skype, it says usually it takes 6 hours!! Will there be any confirmation from Skype, when i will get the number?
thanks
Solved!
Go to Solution.For Germany I have read that it may take up to two weeks. something to do with the German govt. Skype has no control over this. I am not german, but have read this on other threads,
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You! -
I did not receive a serial number -- purchased Lightroom 5 from Amazon
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If you purchased a disc the serial number is normally on the disc case. You need to contact whoever sold you the software to see what you need to do.
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HI !
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If your device does not charge anymore, this might be hardware related and the phone has to be checked. Visit an Authorized Apple Service Provider or Apple Store, or contact Apple Support to get it serviced.
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Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
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