I cannot access the "General" tab in Options.

I recently received a browser highjack due to a sketchy program recommended by a friend. (Last time I listen to them.)
I uninstalled the program but and restored my search engine, homepage, newtab page, and all that. (Some through the options, some through about:config)
I uninstalled the program, removed all traces I could find through the registry. I even ran a anti-malware program.
However, when I go into the Options menu in Firefox, my "General" tab does not load at all. All of the other work fine, but this one does not. I assume this was a thing the malware did to avoid me changing my preferences, but since I changed them all already through other means, I am mostly annoyed. (At least I think I changed everything back. I ''would'' check, but... y'know.)
So is there any way to abilitate this option? Or will I be forced to always wonder if I got everything back to normal?

I was suffering the same problem and found that disabling Ghostery corrected the problem. I cannot really see myself surfing the web without Ghostery though, so instead I went to Add-ons/Appearance to see if I was using a theme which maybe was contributing. I was still using theme FF came with (Default) and decided to try installing a theme to see if it would correct the problem and lo and behold it did. The theme I went with was Lava Fox V2.
I then tried going back to the default theme and the problem re-appeared. So back to Lava Fox for me then. The previous answers helped by pointing me in the right direction so thanks to all.

Similar Messages

Cannot access the general tab under tools options menu

I am using Firefox 3.6.12 . I wanted to change my home page. I go to the tolls menu, options sub-menu, but i can access all the tabs except the General tab. I am concerned there might be some other program preventing me from changing my options. Please help!!!

Default theme is enabled?
Do you have that problem when running in the Firefox SafeMode? 
[http://support.mozilla.com/en-US/kb/Safe+Mode] 
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: 
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

Rather than go to the home page I have specified in the General tab of Options in the Tools menu, Firefox keeps going to a truncated version of this url.

I have used the following URL as my firefox home page for quite some time:
https://www.google.com/search?num=100&safe=off&hl=en&complete=0&q=Rochester-NY+CDC.gov+|+NIH.gov&btnG=Search
Several months ago, malware of some sort replaced this url with one of their own. I got rid of the malware and put back my original home page, but I'm continuing have a problem: Every time firefox goes to my home page, rather than using the whole url that I've specified, firefox truncates this url to just the first 87 characters, and goes to this truncated url instead:
https://www.google.com/search?num=100&safe=off&hl=en&complete=0&q=Rochester-NY+CDC.gov+
Not only is this not the url that I have specified in the General tab under Options in the Tools menu, I always get an error message in an additional tab whenever Firefox goes to this truncated version of my home page. Can anyone tell me what I need to do to get firefox to use the entire url I have specified as my home page in the General Tab under Options?
I do not know if this is relevant or not, but I noticed that prefs.js includes two other user prefs related to the home page in addition to the one that identifies the url I chose:
user_pref("browser.startup.homepage", "https://www.google.com/search?num=100&safe=off&hl=en&complete=0&q=Rochester-NY+CDC.gov+|+NIH.gov&btnG=Search");
user_pref("browser.startup.homepage_override.buildID", "20130617145905");
user_pref("browser.startup.homepage_override.mstone", "22.0");

You need to escape the pipe character as %7c if you want to include it in the URL

I cannot access the settings tab in the management console

I am in the management console for my verizon d-link router and i cannot access the settings tab..
i got to the router/verizon management console via the default gateway ip address and used the default password which worked and then tried to access settings which im assuming is the same default password.. however when i try to use the default password on the settings tab when im prompted it says that it is wrong.
is there some different password for the settings tab?

collado144 wrote:
I am in the management console for my verizon d-link router and i cannot access the settings tab..
i got to the router/verizon management console via the default gateway ip address and used the default password which worked and then tried to access settings which im assuming is the same default password.. however when i try to use the default password on the settings tab when im prompted it says that it is wrong.
is there some different password for the settings tab?
Have you tried to go here and select your Gateway, then follow the trouble shooting tips. Most gateways/routers default passwords at one point were changed to the serial number for security reasons. If that does not work, you may try resetting the gateway/router to get back to the default. Never leave your gateway/router with the default passwords. If you get into the gateway/router a Verizon firmware upgrade if it is a Verizon model, may even change the default password to the serial number so it is not the standard D-Link that is used with all their gateways.
DSL help.
http://www.verizon.com/Support/Residential/Internet/highspeedinternet.htm
The DSL Gateways can be found here.
D-Link 2750B Gateway?
http://www.verizon.com/Support/Residential/Internet/HighSpeed/Networking/2750BGateway/ATLAS6561.htm
There is a wealth of online information also available here.
http://www.verizon.com/Support/Residential/Internet/fiosinternet.htm

I cannot access the Content tab to enable or disable popups/popunders

when I click on TOOLS, then OPTIONS, clicking on the CONTENT tab does nothing. There is a capital J and capital S on top of the CONTENT tab, but don't know what they mean.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

When I click tools/options I cannot access the privacy tab. all other tabs work. How do I access the privacy tab

No further details required as the question as I've stated it seems clear

Try the Firefox SafeMode. 
''A troubleshooting mode, which disables most Add-ons.'' 
''(If you're not using it, switch to the Default Theme.)''
# You can open the Firefox 4/5/6/7 SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut.
# Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. 
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one. 
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

I am using firefox 3.6.23 on my old computer, I have a new laptop that I would like to transfer the bookmarks from the old to the new, but the old computers firefox does not have the sync tab under options, what now?

I have a tower running windows XP, using Firefox 3.6.23. I have a new laptop running windows 7. I have just downloaded firefox 7. Now I want to bring the bookmarks form my old tower computer using firefox 3.6.23 to the new laptop using firefox 7.0. I got the instruction on how to sync the two computers, but I cannot find the sync tab under options in the firefox 3.6.23 computer. Will upgrading the tower's firefox to a newer version give me the sync tab under options?

With firefox 3.6 I think you may have had to use sync as a separate add-on. If so try finding and installing that. Alternativly export your bookmarks from Firefox 3.6, then move that file, using any suitable method (eg removable media, email atacchment, computer network) to somewhere the new laptop can access it and imprt the bookmarks. Remember
* back up your bookmarks (on both machines) before doing anything
* importing standard firefox bookmarks overwwrites existing bookmarks
* (if you just have a few bookmarks on one machine, consider exporting as HTML, when you import those they will append, instead of overwriting the existing files)
See
* [[backing up and restoring bookmarks]]
* [[backing up your information]]
* [[importing bookmarks and other data from other browsers]]

HT201269 why is it that when trying to use a back up of my old iphone i click on devices and the options are all frey scaled? I cannot access the restore and back upo options

why is it that when trying to use a back up of my old iphone i click on devices and the options are all frey scaled? I cannot access the restore and back upo options

Let me start with the general advise...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?

Safari Error:cannot connect to server.Was able to click on all tabs within website many times,no issues.Now can't access the"shop" tab within website-What do I do Now?

Safari and/or internet question:
I have MacDeskTop W/Intel/OS X Lion 10.8.2   and Safari:Ver6.0.2(8536.26.17)
Currently I am having a big issue to access within this website's the "SHOP section(tab)" I ca click on the tabs and read the info in each section, except for the "Shop" Tab.
While in the process of paying for my items in my cart, I received a website message saying something
To the affect that this website is being updated. Your items in your cart will be in your cart.
Then the website's screen kicked me out the door.
A few days later I accessed the main page of this website with no problem.
I can read the information on the main web page pertaining to items I need to purchase, etc., with no problems.
I click and maneuver from on one tab to another from the main page within this website with no issues.
When I click on the "SHOP section(tab)" within this website to complete my purchase.
Part of this website an error occurs on this "SHOP tab".
"Safari can't connect to the server".
Safari can't open the page "https://and the name of this website" because Safari can't connect to the server "www.the name of this website".
I click on the reload from the view of the toolbar and I can't access this website's"Shop section(tab) at all.
I e-mailed the webmaster of this website a few times, but no response.
In the past I was able to access the "Shop section(tab") within this website many times to purchase items with no issues.
Now I am at my wits end as I really need to complete my purchase from this website.
I cannot purchase these items from other websites. Only this website.
So, I really need anyone's tech expertise to help me access the "SHOP" tab within this website.
I also have another website that i have visited numerous times within the last 6 months with no issues.
Now I can't access this website at all.
Safari error: "Safari can't connect to the server".
I can't figure this out
No issues with:
* Comcast tech says that My modem, Wi-Fi connections are fine.
* Cables and wires and Power strip unit to protect my electronics are fine
* Utility bill is up to date.
I have a Mac Desktop 23 inch screen (Purchased 01-01-2013)
                                                  Lion: OS X
                                                  Version 10.8.2
                                                  Processor: 2.7 GHz Intel Core i5
                                                  Memory: 8 GB 1600 MHz DDR3
I use Safari: Version 6.0.2 (8536.26.17)
I use the Mail app that shows a postage stamp with the picture of an eagle
                                                  It is the Version 6.2 (1499)
I really need help access the "Shop section(tab)" of the website to complete my purchase.
What is the next step to fix my dilemma?
Thank-you all in advance with your expertise, and patience.
Very Much Appreciated.
With Kindest Regards
Mac Desktop, OS X Mountain Lion (10.8), Safari: Version 6.0.2 (8536.26.17)

Hi There Linc Davis,
Wow, you are the best.
Yip this is what the website looks like. Great job Linc Davis.
Not surprised that the "Shop" tab is missing. Darn.
Well can you try to access it's "sister" website: astralmusic.com and astralmusicshop.com?
Since you are awesome with the "Flash" can you investigate if this website has a issue withis this "Flash" too?
Please Linc Davis

The "general"tab in firefox options doesn't open

I can't download anymore. Trying to check my settings the "general"tab in firefox options doesn't open. What can I do?
thanks in advance,
August

Hi,
Please check if the '''Options''' tabs are working in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode.]
Useful links:
[https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options]
[http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config]
[http://kb.mozillazine.org/About:config_entries about:config Entries]
[https://support.mozilla.com/en-US/kb/Page%20Info%20window Page Info] Tools (Alt + T) > Page Info, Right-click > View Page Info
[https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts]
[https://support.mozilla.com/en-US/kb/Viewing%20video%20in%20Firefox%20without%20a%20plugin Viewing Video without Plugins]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
[https://developer.mozilla.org/en/Command_Line_Options#Browser Firefox Commands]
[https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting]
[https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading]
[https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins]
[http://kb.mozillazine.org/Testing_plugins Testing Plugins]

When i open tools options the page opens where i cannot access the top

Tools
Options
page opens where I cannot access the top buttons

Can you provide a screen shot please?
https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

My ipod nano will turn on and play but the viewing screen goes out and I cannot access the information to select different playing options. Any suggestions?

My ipod nano will turn on and play but the viewing screen will not come on and I cannot access the information to select different playing options. It glows white background light then goes dark for the entire time I am using it. Any suggestions?

I had the same problem. Someone here told me to make sure my earbuds were in securely. Push until they click in place. It solved the problem. The music still plays even though the screen goes to sleep. Hope this helps.

Export PDF - I have purchased this for an annual subscription. I can use it on my PC but on my Mac I cannot access the progrem to use it. Why? I can sign in but the only options I get are to buy a product or download a free 30 day trial. What it this

On my Mac I cannot access the Export PDF program which I have purchased and it does not want to download. What's the whole point?

Hi stephena,
Are you logging in directly to https://cloud.acrobat.com/export PDF via web browser on your Mac? There's nothing to download with an ExportPDF subscription. It may be that you have Reader installed on your PC, and are accessing the service from there.
You could also install Reader on your Mac, and then sign in to ExportPDF from there by clicking the Sign In link in the upper-right corner.
Best,
Sara

I can access the "Firefox Prefereences", but when the "about:preferences" starts, it will not let you access anything except the "General" tab.

All of the other "tabs" show up on the tab menu, but when you click on them, only the "General" tab will be there. You can make changes to the items in the "General" tab, but nothing else. I am using a HP Pavillion dv7 laptop, running Ubuntu 13.10, and Firefox 29. This only started with version 29. Before everything worked.

Works for me on Linux.
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Scheduled Task to run as Local System cannot access the Netlogon Share in Windows 8.1

I've created a Scheduled Task that is setup to run as the local System Account which uses cscript.exe to execute a VBScript residing on the Domain Netlogon Share. It works perfectly on Windows 7, but fails miserably on Windows 8.1. When I open a command
prompt as the System account and try to run the script from the Netlogon share manually, I get the following error:
CScript Error: Loading script \\<FullyQualifiedomainName>\Netlogon\xyz.vbs failed (The account used is a computer account. Use your global user account or local user account to access this server. ).
Is there something different I need to set in Windows 8 to get this to run?
Thank you!!
Eric Myers

Hi Eric,
What's the result of Arnav's question?
How did you set it? Please set it as the following steps:
1.Go to Start > Administrative Tools > Task Scheduler
2.In the Task Scheduler window double click your task, and on the "General" tab, under "Security options" section, click the "Change User or Group" button.
4.Make sure "From this location" is set to the local machine name (to change click "Locations" button and select the local computer name)
5.Type "SYSTEM" in the text box and press ok . Under "When running the task, use the following user account:" you should see "NT AUTHORITY\SYSTEM".
Karen Hu
TechNet Community Support

I cannot access the "General" tab in Options.

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