I cannot access the Itunes store in Itunes

I have uninstalled and re-installed ITunes to my PC running Windows 7 several times. Each time I connect my IPhone 4S to the PC and then try to access the ITunes store to purchase music, it won't connect. The bar at the top just continues to run without connecting to the store. I am connected to my home WiFi and everything else works but this.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

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Error (-3212) cannot access the apple store via itunes

Hello
I'm not a machead, but my daughter is and she is struggling to use iTunes on our 4 year old HP desktop. I tried to figure it out, unsuccessfully. I subsequently spent about two hours - getting thru to, transferred around and disconnected, back and forth - and finally speaking to some fellow half way around the globe at the Apple Support Line. He asked me a few basic questions and suggested that I uninstall all of the apple software as well as Quicktime, and install the newewst version. Spent another hour messing with that and a couple of restarts later - It's the same.
iTunes works fine, as it did before. But when you click on the iTunes Store, I get this error message "iTunes could not connect to the iTunes Store. An unknown error occured (-3212). Make sure your network connection is active and try again"
The connection is fine - Qwest DSL - very quick!
I walked thruough the recommendations from the help menu - to no avail!
Any suggestions?
Thanks for any help!
Brian

I am having the same issue, I get a message that says the same thing. I have tried every thing to fix this, please help. Here are my diagnostics.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
TOSHIBA Satellite A105
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2007-12-29 23:47:44.
Video Display Information:
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {846FBFCB-E1C3-4B28-9E8A-FEC4CDCDBE47}
Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Dec 29 18:13:17 2007
Lease Expires: Sun Dec 30 18:13:17 2007
DNS Servers: 192.168.0.1
192.168.0.1
205.171.3.65
Adapter Name: {55092A5E-F7CC-4835-A630-30420B2826D5}
Description: Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Dec 30 18:13:17 2007
Lease Expires: Sun Dec 30 18:13:17 2007
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 100.226.36.148:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.

HT4623 I updated my IPad to the latest IOS -- everything works except I cannot access the App Store -- I can access Itunes -- how do I fix this?

I updated to the new IOS and I cannot access the App Store -- everything else works -- even ITunes -- what do I do to fix this?

1. Make sure internet is working
2. Make sure you are using the latest software
3. Settings>General>Date and Time>Set Automatically>On
4. Make sure Time Zone is correct
5. Try restart iPad

Why can I not access the app store on itunes?

How come when I attempt to access the app store on itunes, It attempts to load and then gives me a blank white screen?
Everything else seems to work fine, its just the app section.
I am using the latest version of Itunes on a mac.

You need to update the iOS. Go here to get the last update for your 1G iPod
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
Not that there are not that many apps compatible with 3.1.3.

HT204053 I cannot access the app store because it wants to access an @me Apple ID that no longer works. How do I eliminate this ID so I can access apps?aid

I cannot access the app store because the iPad is requesting a password to an Apple ID that does not exist. The app store seems to be using an @me iCloud address as the Apple ID. This is not my ID or email addresses. How can this be changed to my Apple ID?

Easy, just sign out then back in again.
iOS: Changing the signed-in iTunes Store account
http://support.apple.com/kb/HT1311

I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

Hey 8325,
There's an article that goes over what to do when you're having issues connecting to the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
You'll want to follow the steps in the "Troubleshooting on an iPhone, iPad, or iPod touch" section.
Take care,
Delgadoh

My ipod says is has wi fi but i cannot access the app store or anything else online

My ipod says I have wi fi but I cannot access anything online. It worked for a long time then quit. I have already reset everything and started over and I still cannot get it to work???

First off, make sure you can access the internet from your computer. If that does not work then you have issues with either the router or you Internet Service Provider.
If you can surf the web, try accessing the Apps Store from iTunes on your computer, not your iPod.
If you can get to the Apps Store via iTunes, try again from your iPod. If that does not work you may have to restore....

Bought a MacBook Pro for granddaughter for college and she cannot access the app store to purchase apps needed for class. Always gets security questions that she did not set up and therefore she is denied access. But it does show her redeemable balance.

I bought a 13" MacBook Pro for our college bound granddaughter. She cannot access the app store as she
gets security questions to answer that she never set up, and of course it won't let her purchase anything. She has
a redeemable balance, but can't get past the security questions and can't seem to find another way to circumvent this.
What can she do?

If she has trouble with the first advisor, she can always ask to speak to a senior advisor. However, AppleCare isn't really needed in cases like this, as the iTunes Store is quite familiar with accounts of this nature, and it's more of their speciality. Your daughter may want to contact them next time, but it's only email support at the moment (soon to change).
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT4059 I cannot access the ibooks store

I cannot access the ibooks store, and when I try to delete the ibooks.app, I am not allowed. Please tell me how to access the ibooks store on Mavericks OSx from a Macbook.

When I try to access the ibooks store, my screen jumps from the library to the ibooks store, showing nothing but a blank white screen, and that screen is perpetually in the 'loading phase'.
So I don't get any errors or access to the store. I just keep on getting stuck while the ibooks store is 'loading' without getting anywhere.

HT204053 I have changed my Apple ID in iTunes, which I access through my current ISP! I have another - old ISP on my mobile which I originally setup to access the App Store. I cannot access the App Store via old Apple ID. How do I change to new Apple ID?

I had two (2) different ISP's, one for the mobile phone and one for the computer. I have changed my Apple ID in iTunes, and also changed my ISP provider for my mobile phone. NOW I cannot acces the App Store (through the iPhone icon. How can I change the Apple ID for access to the App Store which keeps requesting the 'old' Apple ID (lost the password and cannot get help as ISP is no longer available for help) Have tried syn, no rsult, I have the new Apple ID as Apple ID on my mobile phone. Help required here???

To change the iCloud ID on your devices you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted (if using iOS 7), then sign back in with your current ID.
If you don't know the password for your old ID, or if it isn't accepted, you will have to temporarily recreate it in order to delete the existing account. To do this, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I cannot access the music via my iTunes account and it will not download all of them. If it matters, I have not gotten the new update yet.

I go to school and I would like to be able to listen to my music on my laptop versus using my iPhone or iPad. Only some of my music had been downloaded and I cannot download the rest. I have authorized my computer through my account several times but I still cannot get all of my music on it. I have the 128GB but storage is not an issue as I use a flash drive (16GB) and I have access to external hard drive (1.5TB). How can I get all of my music to actually download to my MacBook?

Hello JeremyPoolaw84,
Thanks for using Apple Support Communities.
In order to list to your music purchased on iTunes on your computer, you will need to first download those songs. To download your previous purchases from the iTunes Store, please follow the directions in the link below.
Download previous purchases on Mac or PC
Make sure your Mac or PC meets these system requirements:
iTunes 10.3 or later
You need iTunes 10.6 or later to download previously purchased movies and TV shows.
iTunes account in a country where iTunes in the Cloud is available
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
Download past purchases
Cheers,
Alex H.

After updating itunes i cannot access the istore, after updating itunes i cannot access the istore

I have updated itunes and after updating itunes I cannot access the istore through itunes. Additionally, my Iphone 4 will not back up. When I tunes is running my compter CPU usage is operating at 100% and I've never had this problem before. HELP!

Sounds like you should reinstall itunes, i'd follow one of these, whichever is most appropriate to get it done properly because on windows there is more than just itunes that needs taken off and reinstalled.
http://support.apple.com/kb/ht1925 for windows xp
http://support.apple.com/kb/ht1923 for windows vista/7
as long as you follow these it won't mess with your content as its saved in a different location.

I cannot access the App store

I am unable to access the App store.
Everytime I click on the Icon it keeps searching then gives me a message that the App Store cannot be opened.
How do I fix this?
Thanks.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I cannot access the app store with my ipod 4g, can any one help me please?

For some reason i am unable to access the app store on my ipod touch 4g or even syn on the pc the app that i have down loaded. Please help me.

What happens when you try? Error message?
Have you synced apps from that computer/iTunes library? You can only sync apps from your one syncing computer.

I have looked at the service manual to be able to access the App store and Itunes, to no avail, still not successful.

I have viewed the download sevice manual to be able to acess itunes and the apps store,and applied all settings which are recommended, to no avil my iphone still prompts me to " Cannot connect to iTunes Store or Apps store, does anyone have any step by step instructions for me. I have attempted may times to resolve this issue with no success. Any advice would be appreciated,
Tq1

Hello everyone,
This is Tq1, when I first joined this community I received enormous responses for my requests, now after seeing there were 11 views and no remarks posted I am wondering where has all the love gone? Just a joke don't take it personally, for those of you who have replied to past questions on this post I am extremely grateful. I hope you all have a wonderful and great day.
Tq1

I have I tunes installed on Windows 7 but cannot access the music store to purchase. Set up an account but cannot access that now. Suggestions?

Can someone give me some feedback on how to access the itunes store from my itunes music library using Windows 7 operating platform? Sometimes nothing happens. Other times rectangular boxes appear on top half of screen and words like "Today's Music" and song names appear but then computer locks. Other times the bar across the top acts like it is accessing the store but nothing opens.

How to get iTunes Store to Work with Windows 7
First, Remove all iTunes and supporting software – and all “remnants” using Revo Uninstaller. Ensure you set Revo Uninstaller on its “Advanced” setting.   You should be able to download a Revo trial software version at no cost. Recommend one follow the directions posted at this website:   http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/
The goal/intent of these directions/procedures is to ensure complete removal of all iTunes and its supporting software. Make sure you get all of it, or you will end up repeating this lengthy procedure.
Next, before reinstalling iTunes:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
netsh winsock reset, hit enter, restart PC.
After this procedure, then reload the latest version of iTunes Software and see if you can access the iTunes Store.
If the iTunes Store does not open or completely open after installation, then run this procedure:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
netsh winsock reset, hit enter, restart PC, open iTunes… then open iTunes Store (yes, this is a repeat of the command line you ran prior to installation).
After this procedure, you may find the iTunes Store’s “initial page” will open. However, you may not be able to access any music within the iTunes store…   Ensure you are logged in with your name and password…
Once you know you are logged in with your name and password, then:
On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
But wait, there’s more! Now you need to go to the “Edit Button” of iTunes and select “Parental”.   Under “Parental”, check “Allow access to iTunes u” and then ensure iTunes Store is “unchecked”, then press “OK” to ensure this configuration “takes”. Then, stop and restart iTunes. You should now have a smooth running version of iTunes with full access to the iTunes store. If not, then please modify these directions for those requiring a solid solution. Thanks

I cannot access the Itunes store in Itunes

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