I cannot access to iTunes and App Store

Since this morning, i cannot access to neither iTunes nor App Store, i tried with all my apple products including iPhone iPad and MacBook. It worked perfectly yesterday. I am using 2 different Apple account and even after i have reset the password, i can only connect to iCould but not iTunes or App Store? i saw on the internet that it is happening globally. Anyone knows how to fix it?
Many Thanks!

Don't change you setting or attempt password on your end http://thenextweb.com/apple/2015/03/11/the-apple-app-store-is-having-problems-an d-itunes-connect-is-down/
also http://www.apple.com/support/systemstatus/

Similar Messages

Cant access both iTunes and App Store with new iPad after iOS 6 update. Help, anyone?

I cant seem to access both iTunes and App Store. Tried rebooting, changing dates ahead by months, etc. no success. Anyone?

hi, before reboot of router and iPad, i tried downloading an app in iTunes via PC and synced it to the device. that worked. has it still anything to do with servers?
then i reboot the router and iPad, tried lauching App Store, still no success.

Cannot get into iTunes and app store on my mac after new hard drive instillation

i had a new hard drive put into my mac recently, and since then i have not been able to access the app store or iTunes on my mac, which will also not allow me to sync my phone to it anymore as it is now not authorized to do such. I have contacted apple support, reinstalled the OS, and have enabled 2 step verification to verify my mac as a device, yet still will not work, is there any other way to fix this?

Can't connect to the iTunes Store
OS X: "Cannot connect" or "Cannot connect to the App Store. An internet connection is required"

Cannot log into iTunes and App Store since 6.1 update (iphone 5)

I see many other of you having trouble with App Store in other discussions (App Store shows blank), me too.
And I also cannot log into iTunes through Settings-->iTunes & App Stores. After putting in my Apple ID and password it just doesn't go anywhere.
All of these started since I updated my iphone 5 from 6.0.2 to 6.1 yesterday. I've also updated my ipad 3 but it works just fine.
Any one can help?

Hi foxlolo,
Have you tried doing a reset on your iPhone? Press the Home button and the Power button at the same time and hold them down until the Silver Apple appears. Once it has fully reset, try to log into iTunes again on your phone.
Hope this helps!
Cheers,
GB

Access to iTunes and App Store in iOS7

I just downloaded iOS7 on my iPhone 5. Now I cannot see any content on iTunes (I type the artist's name into the search field, and nothing comes up) and I cannot accept the new terms and conditions in the app store (it just gives me the terms and conditions, with no accept/decline option and a nonfunction "email" button. Anyone have a resolution to this?

Don't change you setting or attempt password on your end http://thenextweb.com/apple/2015/03/11/the-apple-app-store-is-having-problems-an d-itunes-connect-is-down/
also http://www.apple.com/support/systemstatus/

I cannot sign in to itunes and apps store

I cannot sign my itunes and apps store..it shown in red letter.."for assistance..contact apple support"..why?

http://support.apple.com/kb/ts1368

Intranet Apple ITunes and App Store

Hi
In our network environment, we are trying to limit a group of computing devices to only communicate in a secure environment. If we could limit these units to always communicate with a server in a DMZ zone, and the server pass the information to the small group of computing devices.
Is it possible to configure a Mac or windows platform server to work as a relay that can provide connectivity to iTunes and the App Store?
The goal is to have, in a secure environment, access to iTunes and App Store content without having the computing devices ever reach the internet.
Thanks

The "13" is, I believe, embedded in US Federal law. That does niot answer your question, however.
If you are using a Mac, you can set up accounts for the children and use parental controls to limit acces to things. If you want them to buy things, do it through your own account under control.
Barry

ITunes and App store access after changing Apple ID.

Having changed country of residence recently, I changed my Apple ID. However, the old ID continues to come up on my iPad and asks me for my password. The ID has been closed and it will not accept either my old password or my new password under the new ID. It does work on my PC under the new Apple Id, but I cannot access, download or update any apps etc on my iPad.
When attempting to access the Apps Store it constantly comes up with a log-in using my old ID and will not et me change that ID. If I try to change the password using "Forgot password", it simply will not recognise the old ID as being a valid ID. The email address for the old ID is no longer valid or in use and that is why I chnaged my Apple ID rather than setting up a new ID.
Any help greatly appreciated
Old Silva

Hi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe

I cannot open iTunes and App-Store despite WLAN connection

I cannot open iTunes and App-Store on my iPad despite WLAN connection

Hey andywack,
If you are unable to connect to the iTunes Store with your iPad, try these steps:
Can't connect to the iTunes Store - Apple Support
http://support.apple.com/en-gb/HT201400
Regards,
Judy

HT4972 Cannot download iOS 6.1.2 or iTunes and app stores

Cannot download iOS 6.1.2 or iTunes and App Store for the past week and 2 days can u help thanks

Error message?

TS3988 I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud?

I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?

Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple!

1st Gen iPod Touch cannot login to iTunes or App Store

My relative's 1st Gen iPod Touch (fully updated) cannot login to iTunes or App Store. Specifically, when the prompt on the iPod touch for their Apple ID, they can type in their ID and password fine, but tapping on "cancel" or "OK" does nothing. The iPod touch is effectively frozen, the only option being to hit the Home button to get out.
This happens when trying to purchase an item in iTunes, the App Store, and when accessing the Apple ID account through Settings.app on the iPod touch.
An Apple Store genius recommended restoring, but this did not help. Other internet features (safari, mail, facebook, etc.) work fine. They are still able to download apps through iTunes and then sync them over. Any suggestions?
Thanks,
EconBass

Thanks lllaass,
We just tried to do a fresh restore to factory settings. Unfortunately, the exactly same problem persists.
A little more information, after the username and password are entered, OK can be pressed, but the prompt doesn't go away, and there is a persistent "loading..." sign in the background. This is where the iPod hangs. Here's a picture of what it looks like.
Thanks,
EconBass

ITunes and App Store not connecting with Apple id after iOS 8

After updating to iOS 8.0.2, I have tried updating apps and buying music but nothing happens on my iPhone 5 or my iPad. Can someone help with this? All it shows it the rotating circle saying it's looking or working or whatever but even after logging in with the Apple id nothing works. I can connect my phone to the computer and things update but still shows on phone/iPad after that I still need to update apps.

Hi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy

Cannot connect to itunes or app store after updating 5s to iOS 8.1.1 - have already gone through troubleshooting.

Hi there,
I'm super late in updating the iOS on my phone because I heard people were having so many problems with this one. I updated today and low and behold - issue. In order to make room for this update I reset my phone and erased all content - then preformed the update to iOS 8.1.1. This is done and I logged back in and started to set it up again.
However, now I can't connect to either itunes or the app store. I've already been on apple.com and gone through the troubleshooting section there. Meaning:
- My date and time are correct.
I've turned off automatic setting, made sure it was correct and turned it back on as a second step.
- Obviously it's updated to the current 8.1.1
- I'm unable to connect either on LTE or when connected to Wifi however, my computer connects to wifi and can get to itunes.
Even though I am connect to wifi - data is turned on for both itunes and app store.
- Restrictions are off
I have fully closed the apps and restarted my phone after taking the above steps but still no luck. I don't get a specific error number only "Cannot Connect to itunes".
Any ideas with this one?

I had the exact same issue. try log out of the App Store in Settings. Then make sure to close all apps running, and log in again. worked for me. Good luck!

I cannot access to iTunes and App Store

Similar Messages

Maybe you are looking for