I cannot activate acrobat XI pro although I entered the serial # It asks me to choose a product which is NOT in the drop down window

Without knowing which program you were hoping to see in the list I can only offer the following as a result of an assumption of the situation...
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

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Installing the free 30 day trial of Adobe Acrobat XI Pro. Stuck at the 'Download Completed' window, showing it's complete, but another window doesn't come up and the program isn't showing up anywhere either...?

Installing the free 30 day trial of Adobe Acrobat XI Pro. Stuck at the 'Download Completed' window, showing it's complete, but another window doesn't come up and the program isn't showing up anywhere either...?

Hi Tammy Havlik,
Try Downloading the Installer Package from this Link ( Download Acrobat products | Standard, Pro | XI, X) and Let me know if this helps.
Regards,
Rahul

I have a gift card prepaid and cannot activate using my phone or neither entering the number manually. Support is not responding

I have a itunes card prepaid and I am unable to activate it neither enter the code or using the camera. I have already opened 3 tickets with the apple support but they do not replay. Seems that the assistance is ignoring me. Very poor customer service. Very disappointed.
I want my f**ing card activated asap as I spent 25 quid for it.

Have you tried going back to the store that you bought it from and asking them to activate it properly ? If they can't or won't do so then only iTunes Support can potentially activate it (these are user-to-user forums, nobody on here can do it) - when you contacted them you gave them images of the front and back of the card and of the card's receipt ?

!!! cannot launch Acrobat XI Pro, it stops at the EULA window HELP !!!

Hello,
I ve just installed a trial version but I cannot launch the soft, I accept the EULA again and again and again and nothing more.... Help ....
My OS is Windows 8.1
Thanks
Ann

http://www.ehow.com/info_12217860_adobe-acrobat-pro-doesnt-remember-eula.html

While trying to activate Acrobat 9 Pro I am told the program can not connect to the server.

I have tries with firewalls on and off and two different ISP (Comcast and Sprint) and receive the same error every time. I am running Window Vista.

i don't think anyone on the forums can offer more than reiterating the info in that message 1 link about your hosts file, making sure you have no antivirus/antimalware/firewall active, making sure you don't have any nanny controls limiting access to certain websites and making sure you're not behind a proxy server.

Cannot activate quick time pro 7. have registration code tried "tab" "enter". verfied that code entered is correct. using 10.8.3 but downloaded QT 7. Desparate for some direction. Thanks, Wally from Brooklyn.

Cannot activate QT 7 pro. Tried entering with "tab" per instructions. Verified that name and code are exactly as received download. Initially used the "enter" key. Restarted and used the "tab" key. No response ! Desparate for any help. IMac running 10.8.3. Thanks, Wally from Brooklyn

Cannot activate QT 7 pro. Tried entering with "tab" per instructions. Verified that name and code are exactly as received download. Initially used the "enter" key. Restarted and used the "tab" key. No response ! Desparate for any help. IMac running 10.8.3. Thanks, Wally from Brooklyn

Cannot launch Acrobat XI Pro. The EULA appears. I accept. It appears again and again...

Hello,
I ve just installed a trial version but impossible to go further than the license agreement which appears again and again.
My OS is Windows 8.1.
Thanks for your help
Have a nice day.
Ann

Hi all,
Someone recommend this article http://www.ehow.com/info_12217860_adobe-acrobat-pro-doesnt-remember-eula.html and it works... If someone has the same pb it can help. Thanks thanks kglad
!!! cannot launch Acrobat XI Pro, it stops at the EULA window HELP !!!

I cannot uninstall acrobat 9 pro from cs4

I cannot uninstall acrobat 9 pro for cs4 how can i remove this to install acrobat x pro

Savages4 please try running the Acrobat Cleaner tool located at http://labs.adobe.com/downloads/acrobatcleaner.html. It should allow you to remove the previous installation.

I have purchased Adobe Acrobat XI Pro. I have a serial number (removed by host) I purchased this product after the free test period had expired. Now I cannot enter the serial number into the website because it says that the product is not

I have purchased Adobe Acrobat XI Pro. I purchased it after the free test period had expired. In the drop down menue on the website XI Pro is not listed so I cannot enter the serial number [removed by host]. So I cannot use the program. John Steele. [personal information removed by host] Thank you

@Bill, I removed your post, since its subject now contained the serial number which I could not remove.
Bill’s original reply: I cannot edit your post. Please remove the S/N ASAP. You should never post S/Ns.
I will add to Bill’s reply and add that you should not post your phone numbers or other personal information on the internet.

Cannot install Acrobat X Pro. AAM says "installed" - but no sign of the "Launch app" option.

The Adobe Application Manager states Acrobat X Pro is installed but there is no "Launch App" option.
I have succesfully installed Ai, Ps and Id, but Acrobat X Pro is giving me a headache!
The app installed with a warning and 2 errors. (I did not save the text about this event - and I cannot repeat the operation that led me there,)
I can recall some detail from the text:
• The installer could not remove data from an (old?) file from my Acrobat 9 installation.
• There was a reference to the installer "lacking permission(s)" for some operation.
• Also, some reference to my computer not supporting several "requirements".
I have since uninstalled my Acrobat 9 installation, but cannot uninstall Acrobat X Pro. (It is not listed under "Programs & Features".)
I also cannot re-install Acrobat X Pro - the AAM won't let me.
Any ideas? Can I download a trial-copy, then try to install that? Would it be recognized by the AAM?
joeb_mtl

Thank you, Baljeet - that worked well - However, the now installed Acrobat X Pro version 10,1.1.33 apparently needs a update/patch to upgrade Acrobat to vs. 10.1.3, and after much effort and many forum-suggested fixes, I cannot complete the update. (It "rolls-back" and reports an Error 1310. Error writing to file: C:\Config.Msi\2c4f05.rbf. Verify.......access to that directory.")
I have also received the same ("1310") error, but referencing a lack of sufficient "permission to modify....a certain file". (I can't now recall which file.)
To further complicate matters, my Secunia P.S. Inspector app also reported the need for an update - which did not complete either. It is now perpetually "Waiting for update to complete".
I hope you can solve this problem too! Thanks.
joeb_mtl
Message was edited by: joeb_mtl
I failed to tell you my OS is WIN 7 SP1 HomePremium, 64-bit, 3.0GHz Processor, 8GB RAM, 274 GB available hard-disk space, 1920 × 1080 Screen resolution, Pioneer DVD-Rom drive, IE 8, Dual GeForce 8800GTX video cards.

CS6 - cannot install Acrobat X Pro

Upon installed everything from the CS6 pack, it pops up that Acrobat X Pro cannot be installed with error message :
ERROR: DW050: - Acrobat Professional: Install failed
Any idea?

Mid of Aug. 2013, I bought a new Lenovo T430s notebook pc & Adobe CS6 Master Collection (student edition, ENGLISH Version) in Hong Kong, then find out i could not install first all of the software in CS6 Master collection, and then could install all other software in CS6 Master collection,except Acrobat X Pro could not be installed.
I use many methods listed in Adobe Help Community and had installation for over 5 times still cannot work it out.
I then call to Adobe Technical Support Hotline: 852- 3071 4922 in Hong Kong, Mr David Leung at technical support talked to me three times in a week, and we communciate by email too.
Over the phone, David Leung instructed to install Acrobat X Pro from my notebook pc 's safe mode by type in "misconfig" at run, but still could not install Acrobat X Pro from CS6 Master collection.
Here are the whole case, and method to solve it, anyone face similar installation problem that could not install Acrobat X Pro from Adobe CS6 Master Collection under Window 8, could try this method that I use, and i could install Acrobat X Pro in success by myself finally over 10 days.
Computer for install the software:
- a NEW Lenovo Notebook computer, Model T430s, Window 8 (Traditional Chinese Version), Microsoft Office 2013,
NO Anti-virsus software and other software are installed, deleted Adobe AIR installed in the notebook computer
Actions Taken try to install CS6 Master Collection and Acrobat X Pro (* BUT NOT WORK):
- use Adobe Creative Cloud Cleaner Tool
- set Regional Language Setting to UK English in computer
- reinstall CS6 master collection, and Acrobat X Pro for few times
- used another new set up administrator account to log in computer to install the software
Notes:
- First time to install CS6 master collection, only Acrobat X Pro and InDesign Software BOTH could not installed successfully.Then base on a Chinese user in China posted info online from google, and use his method to delete 'Caps.db' and 'pdb.db' in Program Files(x86)/common files/adobe/caps, then re-install CS6 master collection, then InDesign and other software could be installed, but only Acrobat X Pro still cannot be installed.
Aug 23. 2013, I click on the given link from Adobe techncial support David Leung by email:
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.htmlhttp://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
I read the solutions info at the link ant then take the following action:
Action DONE:
Go to D:\Adobe CS6\payloads\Microsoft_VC80_CRT_x86
-         Then see its Install Shield Wizard, and CLICK “Repair” Icon, then enter
-         Then install the Acrobat X Pro of the CS6 Master collection
-         Then show this error after installation is not done successfully
-         * Note: now has only Three Error messages
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
ERROR: Install MSI payload failed with error: 1603 - 安裝時發生嚴重錯誤。
MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
I see one of the error message is Error 1335 , which has shown in some of the past trial installation of Acrobat X Pro from Cs6 master collection. I then go to search error 1335 on Adobe help community online and see this link info:
http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
Error 1311, 1335, or 2350 "Source file not found...data1.cab" |Install Adobe products | Windows
I then use its mention method, I COPY the DISC 1 of Adobe Cs6 master collection from the D: of my notebook computer to my computer Desktop 's new folder (I make a new folder on desktop first). Then I install the Acrobat X Pro from the copied whole disc 1 at the Desktop folder, then I could install Acrobat X Pro immediately and successfully to my Window 8 (Chinese) platform notebook computer. I could use Acrobat X Pro (i.e Acrobat 10.0) at the computer now. It means to install Acrobat X Pro from DESKTOP is the solution.
** FOR ADOBE:
Share these with you, hope it could help, and wish ADOBE could archive my case and this method to help all others.
Normal users same as me must feel frustrations if could not install Adobe software. ADOBE as an international software developer should fix the bugs asap once it already know the bugs relate to Window 8 or any other new pc software may crash Adobe software !!!
ZenZenSun
Hong Kong

I cannot start installing Acrobat X Pro after I click the Install button.

I cannot start installing Acrobat X Pro after I click the Install button. Please advice.

Which operating system are you using? Do you receive any error messages? Is this the trial of Adobe Acrobat X Professional or have you purchased the software?

Cannot Downlaod Acrobat X Pro

CANNOT downloand Acrobat X pro from creative cloud application manager. Always corrupted file. Always error code -60
Help!

Ok and you did log in as root and saw Welcome to Mac OS X Safe boot?
If so we will try the longer solution which seems to have lead to success for many users. Please complete the following steps:
Remove all Adobe Creative Applications using the uninstallers located in Applications/Utilities/Adobe Installers
Run the clean up utility directions can be found at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Reboot in Safe Boot in the Root User account
Download the Adobe Application Manager from https://creative.adobe.com/
Download and install any Adobe Creative application besides Acrobat
Download and install Adobe Acrobat
Open the Adobe Creative application download previously
Open Adobe Acrobat
Please feel free to respond to this thread if you have any questions about any of these steps. I would recommend completing them in full as several users have reported success by following these directions.

I CANNOT ACTIVATE ACROBAT PURCHASED by Adobe it seeks for cloud account and then bloks itself

I CANNOT ACTIVATE ACROBAT PURCHASED by Adobe it seeks for cloud account and then bloks itself

Hi Eva,
did you use https://helpx.adobe.com/au/contact.html 'till you could see this?
to get this phone number
naturally with your name not mine and did you use "What are my options? >>> https://helpx.adobe.com/au/contact/what-contact-options.html"?
Be that as it may, I'll send a message to one of the motivated and technically experienced member of the staff, who will contact you shortly, I'm sure.
Good luck!
Hans-Günter

Cannot Install Acrobat 9 Pro after Installing IE8

The story... Running Vista Business. I've been running Acrobat 9 Pro for a while now. I have since upgraded my browser from IE6 (default install) to IE7 to IE8. Today I decided to uninstall/reinstall Acrobat 9 Pro to troubleshoot an issue. All of a sudden, the Acrobat 9 Pro installer quits during the preinstall checks and says, "Acrobat requires Internet Explorer version 6".
At this point, downgrading IE is out of the question (for a multitude of reasons), so I re-ran the Acrobat 9 installer, this time doing a custom install. In the advanced settings, I unchecked the PDFMaker for Internet Explorer option. After that, the installer ran without any errors. Wanted to post this in case some else out there runs into this issue.
Apparently when Adobe built Acrobat 9, they assumed that IE versions would never go above 6.
Bug or bust? Your call.

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

I cannot activate acrobat XI pro although I entered the serial # It asks me to choose a product which is NOT in the drop down window

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