I CANNOT ACTIVATE ILLUSTRATOR. IT SAID I AM NOT CONNECTED TO INTERNET AND I AM. REINSTALLING ILLUSTRATOR IN ONE OF TWO BROKEN COMPUTERS. OTHER ONE IS STIL AT APPLE AND IT WILL BE BACK IN FEW DAYS. SO I WILL NEED TO REINSTALL PHOTOSHOP AND ILLUSTRATOR IN T

I CANNOT ACTIVATE ILLUSTRATOR. IT SAID I AM NOT CONNECTED TO INTERNET AND I AM. REINSTALLING ILLUSTRATOR IN ONE OF TWO BROKEN COMPUTERS. OTHER ONE IS STIL AT APPLE AND IT WILL BE BACK IN FEW DAYS. SO I WILL NEED TO REINSTALL PHOTOSHOP AND ILLUSTRATOR IN THE OTHER ONE AS WELL.

ammausa,
If you have the CC, you may try to restart the Creative Cloud application by quitting and relaunching it.

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My computer said it was not connected to internet when trying to restore Ipad

my Ipad is not working so I was trying to restore it but my computer says it is not connected to the internet when clearly it is.
How can I fix this problem

Quit iTunes, restart your computer and then try again.
If your iPad is not working - did you try rebooting it? Or define what "is not working". It will not turn on at all? Did iTunes see your iPad when you connected to your computer?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

HT201210 i have an iphone 4s and there is a prompt that shows the itunes icon and a connection cable under it, i cant remove it.....connected to itunes and itunes said we are not connected to internet but i am....any help out there

I have an iphone 4s and there is a prompt that shows the itunes icon and a connection cable i plugged it in and itunes is saying im not connected to the internet but i am....any help out there???

If you are getting a message that iTunes is not connected to the Internet, try looking at this article: http://support.apple.com/kb/TS1490

I have one paid mobileme account, few days ago I have done transition to iCloud and all my iDisk, contact... gone. Today I tried login to iCloud application on my windows pc but can not, it said "this apple id is valid but is not iCloud account"

I have one paid mobileme account, few days ago I have done transition to iCloud and all my iDisk, contact... gone. Today I tried login to iCloud application on my windows pc (64bit) but I can not, it said "this apple id is valid but is not iCloud account". I can login on website icloud.com but can not login into iCloud application installed on pc. What's wrong?
I have tried another free apple ID and logged on. That's funny when I can login with free account and can not login with paid mobileme account!!!!!!

By the way - the only reason I downloaded iCloud is because Apple deleted the backup option from iTunes. Since iCloud doesn't work, I guess we have no way to protect our iTunes music collection. Absolutely stupid.

Is there an issue going on with the iPhones? And iPads? I cannot send text pics. I can't get on Facebook, and I can't get on anything that uses Facebook ex Slotomania. This has been going on for a few days!!! It is happening with and without upgrades.

Is there an issue going on with the iPhones? And iPads? I cannot send text pics. I can't get on Facebook, and I can't get on anything that uses Facebook ex Slotomania. This has been going on for a few days!!! It is happening with and without upgrades.

Contact facebook to address the facebook issues.

Since upgrading to OS X 10.8.2 a few days ago, Safari will suddenly zoom in on web pages (happens on multiple sites) when I scroll or move the mouse -- any one know why and what to do about it? Thanks.

Since upgrading to OS X 10.8.2 a few days ago, Safari will suddenly zoom in on web pages (happens on multiple sites) when I scroll or move the mouse -- any one know why and what to do about it? Thanks!

It really isn't a well thought out 'gesture' when a normal scroll action can result in an unwanted zoom but disabling SmartZoom wasn't an option for me—one of those with eyes that tire easily when reading very small text on a 27" display.
For a while I used command-+ and command-'-' to read small text but that isn't supported in some apps and for Safari it often leaves the browser in an less than perfect state when moving to the next page. I also tried option scroll to zoom the whole display but that was not desirable, either.
I finally settled on leaving SmartZoom enabled and remembering to double tap with one finger whenever the undesired zoom happens. It happens so often that the double tap is almost a reflex action for me.

I am trying to locate an email that I deleted and assume should be in the trash. However my trash now only goes back a few days - how can I increase the number of days the trash remains accessible for

I am trying to locate an email that I deleted and assume should be in the trash. However my trash now only goes back a few days - how can I increase the number of days the trash remains accessible for.

StevieJ wrote:
I am trying to locate an email that I deleted and assume should be in the trash. However my trash now only goes back a few days - how can I increase the number of days the trash remains accessible for.
Check Mail Preferences, Accounts tab. Select the account, then the Mailbox Behaviors tab. See if you have it set to Permanently erase deleted messages when: One week old. (or less)

The keyboard for my iMac 9, 1 got wet and is not working correctlly. Delete,return, and some other keys not functioning. In all caps including numerals. I've left it to dry for a few days but still will not work. Computer now in Safe boot mode and I c

The keyboard for my iMac 9, got wet and is not working correctly. Delete ,return, and some other keys not functioning. In all caps including numerals. I've left it to dry for a few days but still will not work. Computer now in Safe boot mode and I can't login due to all caps and numbers being symbols. Is there anything I can do?

Buy a replacement keyboard. They're only $50-65 USD.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

IPad2- Safari cannot open the page because it could not connect to the server? Internet works but this message continues to pop up. My iPhone works fine and iPad has been working great until a few days ago.

IPad2- cannot open page, Safari cannot open the page because it could not connect to the server? Internet works but this message continues to pop up. My iPhone works fine and iPad has been working great until a few days ago.
Message is almost acting like a pop up.

Hi
I constantly get same message. When I open up my windows laptop all works fine so I guess it's a bug that apple refuse to admit to.

I CANNOT ACTIVATE MY ILLUSTRATOR AFTER FIXING MY COMPUTER. IT SAIS THAT I AM NOT CONNECTED TO INTERNET BUT I AM. IS THERE ANYBODY WHO CAN HELP.

I CANNOT ACTIVATE MY ILLUSTRATOR AFTER FIXING MY COMPUTER. IT SAIS THAT I AM NOT CONNECTED TO INTERNET BUT I AM. IS THERE ANYBODY WHO CAN HELP.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

My Mac Book Pro 13 inch shuts down when I insert some usb on port. It will be dead for few days (no power, can't charge as well, no restarting) and after few days it will work? Any one facing same issue and any solutions please...

My Mac Book Pro 13 inch shuts down when I insert some usb on port. It will be dead for few days (no power, can't charge as well, no restarting) and after few days it will work? Any one facing same issue and any solutions please...

Hi ohmghimire,
Thanks for visiting Apple Support Communities.
If you're seeing unexpected behavior when using USB devices, try resetting the SMC on your MacBook Pro:
Resetting the SMC on portables with a battery you should not remove on your own
Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
You can find the article with these steps here:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
If you still see this behavior after resetting the SMC, or your computer won't turn on, try the steps in this article next:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/ts1367
Best Regards,
Jeremy

Safari will not open on my iPad Air...."Safari cannot open the page because it could not connect to the server." There were recent updates on my iPad Air. How can I fix this problem?

How can I correct the issue of Safari not connecting on my iPad Air? It was working great 2 days ago.....now on September 20 it is not working! I have an internet connection but Safari will not open. "Safari cannot open the page because it could not connect to the server."

Hello Beckieor,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning network issues:
iOS: Troubleshooting Wi-Fi networks and connections
Follow these steps to troubleshoot the above issues:
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

TS1398 My ipad says it is connected to WiFi, which is workingly perfectly for several other devices, will not connect to internet. It keeps giving the message 'Cannot Connect' or error has occurred or just blink off site or icon?

My ipad says it is connected to WiFi, which is workingly perfectly for several other devices, will not connect to internet. It keeps giving the message 'Cannot Connect' or error has occurred or just blink off site or icon?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Dear apple management, I have purchased I pad mini e few days ago. I need help as follows: (1) Camera: i did take a few photos but something has gone wrong. As i press the camera icon, I get a blank dark black screen. What do you think has gone wrong ?

Dear apple management, apple support communities
I have purchased I pad mini e few days ago. I need help as follows:
(1) Camera: i did take a few photos but something has gone wrong. As i press the camera icon, I get a blank dark black screen. What do you think has gone wrong ? HELP URGENTLY REQUIRED.
(2) How do i sync my pc with I pad mini?
(3)i can read on i pad mini file made in microsoft excel but all numbers are very different from the original document. What is the solutuon?
Dr Uma S Nayak
<Personal Information Edited by Host>

You are talking to fellow users on these forums, not iTunes Support or Apple - I've asked the hosts to remove your phone number from your post.
For the Camera app, try closing it via the taskbar and see if it works when you re-open the app : from the home screen (i.e. not with the Camera app 'open' on-screen) double-click the home button to bring up the taskbar at the bottom of the iPad's screen, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Camera app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't fix it then try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
In terms of syncing, you will need iTunes on your computer - if you haven't already downloaded it then you can do so from here : http://www.apple.com/itunes/download/
You can conncet the iPad to your computer and select it on the left-hand sidebar of your computer's iTunes (you can enable the sidebar on iTunes 11 on a PC via control-S), and use the tabs on the right-hand side of the iTunes screen to sycn your content to the iPad.
Syncing music : http://support.apple.com/kb/HT1351
Syncing apps : http://support.apple.com/kb/PH12315
If you haven't yet synced your iPad to your computer you may also find this page useful : https://discussions.apple.com/docs/DOC-3141
For the excel file, what app are you viewing/editing it in ? If the values are different then it may be that the app that you are using doesn't support all the formulas that are being used in the spreadsheet. Apps that 'support' excel documents include Apple's Numbers app, and from third-parties apps such as Documents To Go ('premium' version) and QuickOffice Pro HD.

I cannot connect to my game center account October 31, 2013. It's said that "Could not connect to game center server"... is the Server down? could it be fixed quickly

I cannot connect to my game center account October 31, 2013. It's said that "Could not connect to game center server"... is the Server down? could it be fixed quickly I play Clash of Clan and I really upset when this problem happen @@!

This happened to me as well. **Warning: The following steps will remove all network passwords from your phone and you will have to re-input them. Unfortunately, this is unavoidable**
To resolve, I went to Settings > General > Reset > Reset Network Settings and accept the Reset Network Settings option.
Afterwards, I was able to log into the Game Center without a problem.
Cheers.

I CANNOT ACTIVATE ILLUSTRATOR. IT SAID I AM NOT CONNECTED TO INTERNET AND I AM. REINSTALLING ILLUSTRATOR IN ONE OF TWO BROKEN COMPUTERS. OTHER ONE IS STIL AT APPLE AND IT WILL BE BACK IN FEW DAYS. SO I WILL NEED TO REINSTALL PHOTOSHOP AND ILLUSTRATOR IN T

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