I cannot activate my upgrade trial version keep saying no prvious registrator version.

what should I do my order number is 22778926124 How ca n I fix it?
narong pouimoontree

dear sir I tried the trial version of Adobe illustrator CS6, and I just have bought the upgrade version for it.When I inserted the licensed key, it keeps saying your licensed is valid, but they could not findany previous version. So, how can I or this licensed key not available for this computer?Do I have to buy the licensed key more?
Date: Tue, 7 May 2013 01:53:21 -0700
From: [email protected]
To: [email protected]
Subject: I cannot activate my upgrade trial version keep saying no prvious registrator version.
    Re: I cannot activate my upgrade trial version keep saying no prvious registrator version.
    created by Rave in Trial Download & Install FAQ - View the full discussion
Hi narong, I was no able to find any record with the order number provided.Please let me know from where did you purchase the software, what software you purchased, and if it's an upgrade order did you own any previous qualifying version?If Yes, Make sure you have the old serial number handy in order to activate the upgrade software.Also let me know the exact error message you get.
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