I cannot ask for paper bills or cancel my direct d...

Question

Hi, I get told to call 0800800150. I get an email a bill is due, but it does not contain the content of the bill. It says Direct Debit did not work or similar. My bank is changed, account no longer exists. I get phone numbers to call, these are UK domestic at 14pence per minute all the time. Let alone being charged for BT, for Land Line rental (Oh Relish, hope you come to Birmingham, unlimited 4G home internet at £20 per month, no land line rental!!!), for internet, for other services you must have active with BT like telephone which I do not want. I pay online finally on receipt of a letter, when I arrive home and open my mail. By then, BT has cut the service so use my mobile. So on a Sunday I try to have service put back, with payment reference when made payment online. Impossible, their departments are closed. They appear to only be open when we who work would have to try to navigate their automated 14 pence per minute slow (with advertising "Did you know....."?) phone services. You cannot do this online. And what employer allows you to do this during a paid working day? Now I fly again Monday 6.30am overseas with work, so nothing can be done about sorting my service regardless the calls and attempts I made on Sunday. Shocking company. I am quoted £75 to end contract, is easier to do this than try to fix anything with their service, billing, account, other. Just waiting till Relish arrives in Birmingham. BT is outdated, poor speeds, difficult services, even their web page says I am in some wireless access when I am not (BT Fon or something like this?). Everything is portrayed incorrectly. They sold a service Vision to me, then charged for me to get out of this, when I tried so many times to watch but couldn't as the land line speed is too slow (their connection by the way). Online they promised me I did not have to keep it and would be no cost, then I receive a letter from somebody senior saying £250 to get out and they just went and charged my account, without me accepting this. I had no recourse on this. I had no way of asking why? Monolith treating people who cannot ask why with contempt and without care. Again, another example of shocking business practise with consumers, who really do not have a voice in BT's poor service world.

Answer 1

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.