I cannot Authorise my New Macbook Air.

Hi there,
I recently purchased a new macbook air. According to itunes I already have 5 other computers authorised even though I only own two computers. It will not allow me to deauthorise the new macbook until May 5th, beause apparently I deauthorised some computers a year ago on that date. I believe that other computers maybe a computer I sold a few months ago and those of two family members who live in Canada. I am currently in Hong Kong and do not have access to these. My family is very untechnical and are unable to do this for me.
Is there any work-around for this?
Is there some kind of Tech-suport help line that can hlp me with this problem.
This is very frustrating for me because I cannot take advange of Itunes match in my new computer that I have paid for.
This type of problem, really makes me not want to support Apple or purchase any more of thier products or services.
Thank you in advance,
Erik.

Click here and request assistance.
(80866)

Similar Messages

I am trying to authorise my new macbook air and it won't let me. I try to de-authorise all the other computers and it says I can only do this once a year and have to wait until the 7th Feb. It does not give me an option to authorise this computer

I am trying to authorise my new macbook air for i-tunes and it won't let me. I try to de-authorise all the other computers and it says I can only do this once a year and have to wait until the 7th Feb. It does not give me an option to authorise this computer

Always remember to 'de-authorize' you computer when selling or sending for service. If sending for repairs you might not get the same mother board or HD back and some how this counts as an authorized computer against your count.
MJ

Problem - new MacBook Air cannot see external HD

Hi, I'm hoping someone can help, as I have seen similar questions in the forums, but not with an answer that helps me solve my problem.
Ok, I have a new MacBook Air running Lion (bought last year), a MacBook Pro running Leopard which is approx 4 years old and a Windows Laptop. I use the MacBook Air for Work and when travelling (weekly with work), the MacBook Pro for home and managing my other apple devices (iPad/iPhone etc..). I no longer use the PC, but there are loads of files both work and home, I wish to keep on an external HD for use with both Apple Laptops.
So, the external HD used to work with the MacBook Air when I first bought it (a couple of weeks ago) and formatted it with the MacBook Air, but it couldn't be seen or used with the Windows PC. When I formatted it with the Windows PC, I could use it with the MacBook Air but could not write to the disk.
So I have now partitioned and formatted it with the MacBook Pro running Lion, but now the MacBook Air cannot even see the disk in Disk Utility.
My MacBook Air otherwise runs absolutely fine with no problems, and the MacBook Air is a critical piece of kit that I use on a daily basis to do my job. As such, I have no appetite for deleting any drivers etc... from the MacBook Air as it could originally see the disk and I do not want to make a mistake and cause myself problems.
So the question is, how on earth do I get the MacBook Air to see the drive again in Disk Utility? So I can do the partitioning and formatting there, this drive is of no use if can only be seen by the MacBook Pro. The drive is a portable USB powered Toshiba 1TB disk Part Number: HDTB110EK3BA.
Am going to wait for some suggestions, my next thought is to erase everything using the windows PC assuming it can see it, and then see if the Mac Book Air laptop can see it in Disk Utility... no other options left really.
I hope someone can help, otherwise I may be off to buy a new disk and could hit the same problems again!
Thanks
Alex.

http://www.phonenews.com/toshiba-acknowledges-macbook-woes-canvio-usb-3-0-hard-d rives-18699/
Toshiba Acknowledges MacBook Woes in Canvio USB 3.0 Hard Drives
By Christopher Price on December 27, 2011
Following tests conducted by PhoneNews.com, Toshiba has acknowledged an issue affecting their Canvio USB 3.0 hard drives. The issue prevents current-generation MacBook Pro and MacBook Air models from properly connecting and powering up the drives.
Read more to see our findings, and the resulting (ongoing) investigation by Toshiba.
We began our tests based on tips from readers like you, and went out and purchased five (yes, five) Canvio USB 3.0 drives, along with a brand new 2011 MacBook Air.
Drive problems happened immediately, and were relatively isolated to the MacBook Air. Of all the systems we tested on, we were only able to reproduce issues on a Sony VAIO laptop late in our testing, as well as a current-gen MacBook Pro.
Essentially, the drives failed to mount, and in most tests never even spun up on these systems.
The Canvio USB 3.0 hard drives have sat under many people’s Christmas trees, as they were hot sellers during Black Friday. Retailers like Office Depot slashed prices on the slim, 2.5-inch drives down to $79 for a 1TB hard drive. With coupons, Radio Shack was selling the 500GB model for a mere $39.
Canvio USB 3.0 drives tout on the box compatibility with USB 2.0 systems, including both Mac and PC. The advantage of a Canvio USB 3.0 hard drive for a MacBook owner lies in Thunderbolt. Purchasing such a drive today can achieve USB 3.0 speeds with upcoming Thunderbolt-to-USB 3.0 adapters. USB 3.0 mass storage was designed to be fully backwards compatible with USB 2.0.
To get to the bottom of the problem, we probed the five Canvio drives purchased, in an effort to better understand the issue. And, we were able to isolate the problem; the Canvio USB 3.0 drives draw more power than the USB standard permits. The drives were drawing, upon connection, slightly more than the five watts that the spec allows. And, the new MacBooks appear to promptly shut the device down because of this.
Why? Well, Apple can assert that this is to protect the MacBook Air/Pro from a malfunctioning USB device. However, the answer really lies in tablets. Apple allows iPad and MacBook to perform a hardware handshake, which then allows Apple devices to draw 10 watts from the USB port. This is why you can charge an iPad directly on a Mac, but not on a PC.
Apple does not want to allow rival tablet manufacturers (Android) to have the same access to Apple’s USB port. Hence, any device (like a tablet) that wants to draw even slightly more than five watts, is shut off from communicating with the Mac. We affirmed this by testing a powered USB hub. With a powered hub connected to the hard drive, and the hub connected to the MacBook, the drive instantly came to life, and worked without issue.
This creates a bit of an odd situation; Toshiba is technically in the wrong for making drives that technically breach USB specifications… but Apple seems to be the only manufacturer to enforce this aspect (as well as breach it with their own devices).
Toshiba, to its credit, has owned up to our issue, right down to our suggestion to them that a powered hub works around the issue. Quoting an official statement in response to our research:
Toshiba DPD has identified an isolated USB connectivity issue between the Canvio USB 3.0 drive and currently shipping MacBook Pro and MacBook Air laptops. The issue involves the MacBook Pro and MacBook Air being unable to recognize the Canvio USB 3.0 drive when connected directly to the laptop USB 2.0 port. Toshiba is actively working to remedy this USB connectivity issue. In the interim, Toshiba recommends MacBook Pro and MacBook Air users employ a powered USB hub to connect their Canvio USB 3.0 drives.
We have asked Toshiba if they intend to inform retailers to accept returns for affected drives, or if they will offer some form of refund program in the interim. Retailers such as Office Depot do not permit refunds on opened technology items, including Canvio drives. Toshiba has said are looking into that aspect of this problem, and will get back to us shortly.
In all, we spent a few hundred on hard drives, and confirmed the issue. Unfortunately, because it is a power drain concern, Toshiba will likely have to offer an exchange program to fix it. We seriously doubt that this can be fixed at the firmware level. Theoretically, it’s possible a USB cable replacement might be able to mitigate this issue however, so there is hope that Toshiba won’t have to recall a bazillion hard drives.
Update: As a follow-up, Toshiba has informed us that they have completed their investigation, and will replace affected drives.

I cannot use Quicken on my new MacBook Air (Mac OS X Lion 10.7.2) Any suggestions? I love Quicken and it takes care of all my financial needs.

I cannot use Quicken on my new MacBook Air (Mac OS X Lion 10.7.2) Any suggestions? I love Quicken and it takes care of all my financial needs.

You can wait for Quicken to update (supposedly in the works) or you can switch to another application such as Quicken Essentials or another application of which there are several you will find at MacUpdate or CNET Downloads.
Otherwise you'll need to return your MBA and buy a slightly older model Mac that still runs Snow Leopard. Lion will not run any PPC-only applications such as Qucken or MS Office 2004.

I cannot download photoshop cs5 extended to my new MacBook Air os x version10.8.4. I just purchased

I cannot download photoshop cs5 extended to my new MacBook Air os x version10.8.4. I just purchased the program about one year ago.

Your new mac doesn't have a dvd drive or you don't have a dvd, but need the photoshop cs5 program?
Did you buy photoshop cs5 or photoshop cs5.1?

Have new MacBook Air and old MacBook. Can send file from Air to MacBook by Bluetooth but cannot transfer file from MacBook to Air.

Have new MacBook Air and old MacBook (2 1/2 years old). Can transfer files from Air to MacBook by Bluetooth but cannot transfer file from MacBook to Air. When I try, MacBook does not recognize Air. File transfer only goes in one direction. Any solution to this problem? Regards

The Setup Assistant can restore your data from a Time Machine backup. You'll be asked if you want to do this the first time you turn the computer on.
(60797)

Cannot associate Apple ID with new MacBook AIr

I just purchased a new MacBook Air and have all of the latest updates done to it. I try to associate my Apple ID to the computer and get an error message saying I have reached my limit of Authorized computers 5 out of 5. I went into my account and clicked on Manage Devices, but I only see 1 MacBook listed as a device (a previous computer of mine), the others are iPads & iPhones, which totaled more than 5 to begin with. I tried deleting/unauthorizing a few of these devices and tried registering my account again on the MacBook Air, but am still getting the error message.
Is there any other place that I can unauthorized computers on my account? I am thinking I may have an old PC or Mac associated with my iTunes account (that I no longer have access to and has since been recycled).
I only see that one Mac on my account under devices, so according to that, I should have the ability to add 4 other computers, unless I'm missing something.

Hi jmcaninch,
I apologize, I feel there may be a bit of confusion regarding authorizing a computer vs. associating a computer/device, which are two similar but seperate processes. All Associated computers/devices are also Authorized, but not necessarily vice versa. There are different limitations on each, and the Manage Devices screen will only show Associated computers/devices, not Authorized computers. For more information and clarification, you may find the following articles helpful:
Authorize your computer in iTunes - Apple Support
iTunes Store: Associating a device or computer to your Apple ID - Apple Support
In particular for your specific issue, you may find this portion from the first article helpful:
What happens if I run out of authorizations?
If one of your 5 authorizations is on a computer you don't use much anymore, deauthorize it. If you've sold or given away a computer that used one of your 5 authorizations, you'll need to deauthorize all of your computers and then re-authorize each one you still use.
How do I know how many computers I've authorized?
If you've authorized more than 2 computers, you can see how many are authorized.
Open your account in iTunesand sign in with your Apple ID. (Or, open iTunes, click Store > Sign In, and enter your Apple ID and password.) In the Apple ID Summary section, you’ll see the number of computers that you’ve authorized with your Apple ID. You can’t see the names of those computers.
Do I need to authorize my iPhone, iPad, or iPod touch?
No. You don’t need to authorize your iPhone, iPad, or iPod touch, but you do need toassociate your iOS devices with your Apple ID. Your iOS devices don’t use your available authorizations.
Regards,
- Brenden

New macbook air recognizes my external hard drive, but cannot read it

I recently bought a new Macbook Air about 3 weeks ago and I'm trying to access files that I have on my external hard drive. The macbook recognizes that there is an external drive, but when I click on it, the finder window is empty and it shows that there are no files on the drive. When I plug it back into my old Macbook pro (purchased in 2007, running Lion 10.7.5 ) I can access all of my files just fine. Also, a little while ago, while the drive was connected to the new laptop it ejected itself and gave me the prompt saying that the disk had been ejected incorectly. I'm wondering if there is something wrong with the disk because I did have to run disk repair on it once since it bricked. Or is it not compatible with this new macbook? I don't really want to shell out more money to buy a new disk, are there any programs I can install or new USB cables I can try? the disk is a Seagate 500GB portable expansion drive.

Hi Beth!
1) You need to plug the phone in with your USB cable. If for some reason it doesn't sync automatically, try clicking on the name of your phone in your lefthand menu of iTunes, and it'll bring you to a homepage of sorts for your phone.
2) From there, you should be able to click on "sync" at the bottom right of the page. Or you may have to go to the individual parts of your phone (where it says "music," "apps," etc. at the top of the page), and enable those to sync on each individual page.
3) That should do it, but you can always go back to that homepage from step 1 and click "sync" or "apply" once more to be sure everything syncs over.
If you've done this already, can you explain where you're seeing a red circle on your iPhone? Usually those red circles let you delete something if you click on them. For instance, if you want to delete an app, you hold your finger down on it for a moment and then the red circle appears so you can click again to delete.
Hope this helps you!

I am trying to sync my new MacBook Air iCal with my iMac calendar. I can get it to sync if my iMac is set to MobileMe calendar, but I cannot get rid of iCal which keeps coming up with an error message.

I am trying to sync my new MacBook Air iCal with my iMac calendar. It will synce with MobileMe calendar on the iMac, but I can't get rid of iCal on the iMac and this one keeps coming up with an error message.

About the only thing you can try is using the Online Internet Recovery system to reinstall Lion on your Mac over the top of the current install. that will reset all system files and should not touch your personal files or the apps you have installed.
Or iof you have a recent Time Machine backup use that to restore your Mac to that point in time.

I cannot install replacement cs6 download on brand new macbook air

I recently just bought a brand new macbook air and I need to transfer CS6 master collection to it. I tried downloading the file adobe provides but it only installs for a few minutes and then just stops. What can I do?

run the cleaner and reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if that fails AND there's no error message, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

HT204350 hi, I am trying to migrate my apps from my old Macbook Air 2010 to a new Macbook air 2013. Both have Os X Mavericks. The computers cannot find each other in computer-computer network that I created. Any suggestions? Thanks!

Hi, I recently purchased a new Macbook Air with OS X version 10.8.5. I am trying to migrate my data from my MacBook Air Late 2010. Anyone knows how I could connect them with wires? The 2010 MacBook Air has only two USA slots. Thanks for any help on this issue!

You can connect the USB2 to USB3 backwards compatible.
or USB to Thunderbolt cable
http://store.apple.com/us/mac/mac-accessories/cables#!
or Ethernet to thunderbolt
http://store.apple.com/us/search/thunderbolt#!

I cannot set my igoogle page as my home page using a new MacBook Air with the latest verion of the Mac OS and Firefox.

I have a new MacBook Air with the latest Mac OS and I down loaded the latest version of Firefox from your web site. I am trying to set my igoogle page as my home page. I log into my igoogle home page and then go to the Preferences option on the Firefox menu. I click the option to use the current page as my home page. As long as I am logged into Firefox it takes me back to my igoogle home page when I click on the Home icon. If I log out of Firefox and open it again later in the day it takes me to the igoogle log in page but not my home page. I have a Mac at home and do not have this problem and I do not have this problem with my PC at the office.
Any ideas?

I have a new MacBook Air with the latest Mac OS and I down loaded the latest version of Firefox from your web site. I am trying to set my igoogle page as my home page. I log into my igoogle home page and then go to the Preferences option on the Firefox menu. I click the option to use the current page as my home page. As long as I am logged into Firefox it takes me back to my igoogle home page when I click on the Home icon. If I log out of Firefox and open it again later in the day it takes me to the igoogle log in page but not my home page. I have a Mac at home and do not have this problem and I do not have this problem with my PC at the office.
Any ideas?

I have a brand new MacBook Air 11 inch, 4gb RAM and 256 gb SSD where the screen flickered abnormally and got dead all of a sudden while uploading a photograph in FB. Can anybody help?

I have a new MacBook Air 11 inch, 4gb RAM, 256 SSD and use Mavericks OS. It is still under waranty period.
Just few days ago while I was uploading a photograph in facebook, the screen started flickering abnoromally. I tried using the escape button but nothing was working so switched off by pressing the power button.
After few minutes I tried to switch it on but my system never waked up. Called up the Apple Support, did SMC and PRAM but nothing worked. Then I was advised to take it to Apple's authorised service centre.
At the service centre the engineers diagnoised and then said that the MLB/mother board needs to be replaced. Had waited for six-long days and today they had replaced the MLB/mother board. Now, the system came to life but nothing has booted. The screen goes white and a '?' question mark icon keeps on flickering.
After thoroughly diagnoising it the engineer said that now the problem is with the SSD and the worse thing is all my important documents and photographs etc are no more there. And I don't have a backup of the same!
While Apple Support contact centre is assuring they would replace any other parts if found faulty, but I feel differently. First, the MLB/mother board was changed now they say it is SSD problem - so if the SSD too is replaced there are possibilities of more faults coming up. All I can see and feel that this particular machine has turned out to be architectually deffective that calls for immediate replacement.
Right now I am using a friend's windows pc to write this mail.
Feeling completely miserable - all my expectatations gone after investing in such an expensive machine, loss of all my data, wastage of time and energy and to top it all affecting my daily work.
Can anybody please advise what shall I do?

Take the system to an Apple store to be fixed or replaced as the one you have has defective hardware.

Migrating to new macbook air with Lion, entourage 2008 doesn't work

I bought a new macbook air with lion installed. trying to migrate data from my old macbook with snow leopard. Got most data across, and installed my most frequently used applications:
- office 2008: most office apps 2008 work, if buggily. entourage not, see below.
- firefox (hangs up when downloading updates)
- dropbox (ditto)
<these two problems may have something to do with internet proxy settings, will try to sort that out later>
MAIN ISSUE:
entourage wont open at all. so for now i'm using my old comp for e-mail and the new for the rest.
MY OPTIONS:
please advise (1) what you think is the most time & nerve-saving option (2) how to do it smoothly:
A) try to get office 2008 to work.
when trying to open entourage, it tells me this version (office 2008 12.0) cannot open this entourage database (12.3)
error for other apps says there is a problem with database, and rebuilding several times did not fix it.
would have to start with updating to the version i used last (office 2008 12.3). Problem is the ms office updater does not seem to work on lion. the first update does not open, says it does not support powermac.
B) buying office 2011, and migrating entourage 2008 to outlook.
I suppose the best way to do this is to install office 2011 on the old mac first, then on the new one, then move database, right?
C) migrating from entourage 2008 to lion mail.
best way to do this would be to import entourage email to leopard mail, then move those files to the new mac? and move entourage addresses into the mac addressbook. my major concern is that i have a lot of mailing rules, and a fair bunch of notes. a lot. i;d rather not have to recreate those by hand. Is there a way to import rules from entourage to mail?
i also habe a huge backstock of mail, over 10,000, and a correspondigly huge addressbook (within entourage). i'm ready to abandon entourage at last (though i used it for a decade), but i want to have my addresses, my rules, and at least the last 3 yrs of emails. i get about 130 mails a day so i need plenty of automatic organizing capability.
i never had issues my old mac/snow leopard, i just ran out of ram and the one usb broke, so i figured it's time. kinda sorry i did not just get the usb repaired and extra ram. what a hassle these migrations always are.
cheers!
maedi

Kappy wrote:
Yes, repairing first is a sound idea. In my experience I've only moved from Entourage to the OS X applications or from one version of Entourage to another. In the latter I've been able to just copy over the Microsoft User Data folder. But I have not used Entourage for quite some time.
Microsoft don't make it quite that easy to migrate to their own applications, but the import from a 'tidy' .rge file works well, I had a lot of issues with the first few I migrated but after performing a database repair prior to import all proceeded smoothly.

New MacBook Air: Safari can't open the page because the server where this page is located isn't responding

Hi there,
I purchased a new MacBook Air on Sunday and am using OS X Yosemite 10.10.
Unfortunately since then I am having problems with connectivity with certain websites. It is not just a problem with my MacBook Air, because I also have a MacBook and an iPhone which won't let me access those websites either with this network. I haven't tried to access them from any other locations but I mainly use my devices at home so want to get this fixed. I believe that it is a problem with my connection not the devices as other websites such as this, Facebook, twitter, google, etc all work fine.
I have checked on http://www.downforeveryoneorjustme.com and it's just me!
If relevant, the certain websites are futurelearn.com as well as bluehost.com and sites that run through bluehost. I had problems with Bluehost not loading yesterday but Futurelearn was working absolutely fine yesterday - today I cannot access it at all.
Not sure what to do! Please help!
Thanks in advance.

Stacy ...
Restart your internet modem and router then try Safari.
And check the firewall. Open System Preferences > Security & Privacy > Firewall.
If it's on, click Firewall Options
You may need to click the padlock icon bottom left side of the Firewall tab to proceed.
If restarting the modem and router don't help, try this DNS server.
Open System Preferences > Network > Advanced > DNS
Click + and type:
208.67.222.222
Click + again and do the same.
208.67.220.220
Click OK.
Quit then relaunch Safari to test.
Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found

I cannot Authorise my New Macbook Air.

Similar Messages

Maybe you are looking for